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“Nice location, very friendly staff” 5 of 5 stars
Review of The St. Regis Florence

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The St. Regis Florence
5.0 of 5 Hotel   |   Piazza Ognissanti 1, 50123 Florence, Italy   |  
Hotel amenities
Ranked #2 of 461 Hotels in Florence
Manila, Philippines
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Nice location, very friendly staff”
5 of 5 stars Reviewed March 27, 2013

Situated in front of Piazza D'Ognissante, less than 10min. Walk from Florence Sta. Maria Rail Station. 45mins by train to Pisa Station.
The rooms are clean and very spacious, bathroom is really nice, with built in small LCD Tv in the mirror.
The staff are all very very friendly, courteous and helpful, especially Anna, the restaurant manager and Marco from the cobcierge.
Breakfast buffet is highly recommended, lots of choices. I don't recommend having dinner there bec the selection is very limited, quite a few choices, more on wine.

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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657 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (143)
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London
Contributor
19 reviews 19 reviews
14 hotel reviews
Reviews in 14 cities Reviews in 14 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed March 21, 2013

My wife and I had the pleasure of staying at the St Regis, Florence for a combined celebration, our wedding anniversary, and our eldest daughter's 21st birthday. The reception that we received from the front desk staff was so welcoming that we knew we had made the right choice of hotel. We were given a well appointed room with a beautiful view across the Arno. Our 'butler' Juliana organised all the little touches that made our birthday celebration very special indeed. The hotel itself is beautiful and, with its great staff, is a reminder of a quality and standard of service which can be increasingly hard to find. If you have the opportunity to visit Florence, I would strongly recommend the St Regis.

Room Tip: Opt for a room with a view overlooking the River Arno.
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  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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St_Regis_Florence, Guest Relations Manager at The St. Regis Florence, responded to this review, March 24, 2013
Dear Chiar0scuro, it was an honor for us taht you chose the St. Regis Florence in order to celebrate such special events as your wedding anniversay and your daughter's birthday are:
what pleasure was to celebrate with you. Juliana, your personal Butler, was excited in preparing all the little touches that made this celebration very special indeed. we hope to have left a trace of us in your fondest memories. Ombretta - The Lobby Butler
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Ashiya, Japan
Senior Contributor
25 reviews 25 reviews
18 hotel reviews
Reviews in 17 cities Reviews in 17 cities
48 helpful votes 48 helpful votes
5 of 5 stars Reviewed March 15, 2013

What a hotel. Right on the Arno river. We stayed here one night, made the reservation by phone from the taxi cab immediately after Lufthansa stranded us and another 600 of our closest friends for one night (3 flights to Frankfurt canceled at the same time) at the Florence Airport.
The hotel is small, intimate and lovely. I think that it must be nearly new but it has a character and charm that makes it feel opulent and approachable. Our room was on two levels separated by 6 or 7 stairs. We had two bathrooms and a magnificent sitting / living room with huge windows looking out on the river. They brought us two glasses of Prosecco immediately after checking in ( we had a butler!). We drank them slowly on our little veranda while looking at the Ponte Vecchio while savouring the scene that we would have never experienced if not for Lufthansa's poor customer service. This may be the nicest hotel I have ever stayed at and it was by accident. Everyone was nice to us at this hotel, some even referred to me by name, really a nice touch.
If you are going to be in Florence try this hotel. Its awesome.

Room Tip: We said nothing and were given one of the nicest rooms I have ever stayed in my life. Perhaps the se...
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
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St_Regis_Florence, Guest Relations Manager at The St. Regis Florence, responded to this review, March 23, 2013
Dear Ashiyadudeman, what's better than a glass of Prosecco served by a St. Regis Butler on our little veranda while looking at the Ponte Vecchio in order to forget the journey fatigues. Could be our new advertising. Thank you very much for sharing your incredible experience with all of us. Ombretta - The Lobby Butler
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london
Senior Reviewer
8 reviews 8 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 5, 2013

The room, the food, the staff, the spa - everything was perfect. Was even upgraded upon arrival. I stayed in 438 and it was great - especially liked the mirror TV in bathroom. Truly a luxury five star hotel.

  • Stayed February 2013, traveled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St_Regis_Florence, Guest Relations Manager at The St. Regis Florence, responded to this review, March 8, 2013
Dear Chris B, thank you for sharing your "amazing" comment. We are glad to know that you enjoyed the room 438 in Florentine Style with frescoes and warm colors evoking ancient Florentine tunes but with a modern touch: the tv in the mirror in the bathroom. Sincerely, Ombretta - The Lobby Butler
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Beijing, China
Top Contributor
61 reviews 61 reviews
48 hotel reviews
Reviews in 45 cities Reviews in 45 cities
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed March 4, 2013

Stayed here with my wife on our anniversary. Used my SPG points, and as a Platinum Member, we were upgraded to a beautiful room overlooking the Arno River. From the lobby to the hallway to the room, the hotel is very nicely decorated. Check-in process was very prompt, and our butler was warm and welcoming, she showed the way to our room and explained everything, including that TV hiding behind the mirror. We loved our room, large bathroom, walk-in closet, and a window with a view of the river and sunset. In the morning, the butler brought us coffee or hot chocolate, very nice touch. The breakfast is served in Winter Garden, very elegant setting, and the breakfast was delicious. The location of this hotel is very good. It's not far from all the major sights, and there are many nice restaurants around the hotel. Overall, St. Regis Florence is one of the best hotels we have stayed in Europe.

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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St_Regis_Florence, Guest Relations Manager at The St. Regis Florence, responded to this review, March 8, 2013
Dear Alan Tam 25, thank you for choosing The St. Regis as your exclusive address in Florence in order to celebrate your wedding anniversary. It's really important for us to know that besides the wonderful enviroment we created, you could appreciate also our efficient and friendly team: from the prompt Check-in process, to our warm butler service. We, also, know that the breakfast is an important moment for our guest to start in the best way their day, for this reason we serve our delicious buffet in the relaxing and enchanting Winter Garden. We really hope to see you again next here again for your anniversary. Ombretta - The Lobby Butler
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Cambridge, United Kingdom
Contributor
11 reviews 11 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 25, 2013

We were so pleased we chose this hotel and read the Tripadvisor reviews when selecting where to stay. In a place of outstanding beauty we stayed in a hotel that reflected exactly that. The rooms were beautiful and spotless, the staff were outstanding giving excellent service. The view from our room was magnificent and we didn't want to leave. Our stay in Florence was enhanced with our time at this hotel. We must go back and stay there again!!

Room Tip: I don't think there are any bad rooms!!
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  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St_Regis_Florence, Guest Relations Manager at The St. Regis Florence, responded to this review, March 14, 2013
Dear Michael T, We are so pleased you chose us, The St. Regis, as your exclusive address in Florence and to know that your stay was enhanced with your time with us.
Allow me also to thank all the beatiful people (you are the first) posting their amazing and warm reviews on Tripadvisor, so useful when selecting where to stay in a place. Again: Grazie, Ombretta - The Lobby Butler
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2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed February 24, 2013

Was a perfect stay, couldn't ask for more. Perfect location. Room with a balcony.

Butler was very friendly, explain everything, even prepare wifi access code for entire stay. Thanks Juliana

Check in was speedy and informative about our stay benefit.

Breakfast was wonderful. The winter garden was lovely.

Champagne Ritual was so lovely with snack.

The waiter at Restaurant was very professional. Explain the whole menu and even took time to explain and let us try different olive oil. Thanks

Concierge to Doormen was perfect, very attentive. They even remember us by name and address us everytime we went in and out. Restaurant recommendations was spot on.

All the staffs were so friend and with a big lovely smile.

Thanks guys and gals. We will return to Florence for another stat for sure

  • Stayed February 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St_Regis_Florence, Guest Relations Manager at The St. Regis Florence, responded to this review, March 14, 2013
Dear Dooeey, considering that you consider perfect your stay with us, it's not hard to think that you will find another occasion to come back for a longer stay. As you generously do well to note, at the St Regis Florence all and everything combine to make a unique experience for our guests: our romantic rooms, the impeccable service of our staff (the Butlers, the Reception, the Concierge, the Food and Beverage staff), the magical Ritual celebrated in an equally magical location (the Winter Graden). Should you ever decide to come back, please do not hesitate to contact me personally: it will be a pleasure to make again your next stay with us a special one. Ombretta - The Lobby Butler
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Additional Information about The St. Regis Florence

Address: Piazza Ognissanti 1, 50123 Florence, Italy
Location: Italy > Tuscany > Province of Florence > Florence
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#1 Spa Hotel in Florence
#1 Luxury Hotel in Florence
#4 Romantic Hotel in Florence
#5 Family Hotel in Florence
#5 Business Hotel in Florence
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The St. Regis Florence 5*
Number of rooms: 100
Official Description (provided by the hotel):
Located in a sumptuous palace in the heart of the city, The St. RegisFlorence is a privileged base from which to experience Tuscany'stimeless attractions. A short stroll will bring you to the iconic Uffizi,Duomo or Ponte Vecchio’s elegant jewelry shops. Legendary for its history, Florence’s streets offer inimitable treasures.The St. Regis Florence offers 19 exquisite suites enriched with refinedfurniture and antique artworks, together with 81 elegant guestroomsdecorated with the prestigious Medici, Fiorentino and Renaissancestyles. ... more   less 
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Also Known As:
The St. Regis Florence Hotel Florence
Florence Grand Hotel
Grand Hotel Florence

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