We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Got stuck in Florence by Lufthansa. Wish we could have stayed longer!” 5 of 5 stars
Review of The St. Regis Florence

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Save
You added The St. Regis Florence to your Saves list
The St. Regis Florence
5.0 of 5 Hotel   |   Piazza Ognissanti 1, 50123 Florence, Italy   |  
Hotel amenities
Ranked #3 of 461 Hotels in Florence
Ashiya, Japan
Senior Contributor
28 reviews 28 reviews
19 hotel reviews
Reviews in 20 cities Reviews in 20 cities
52 helpful votes 52 helpful votes
“Got stuck in Florence by Lufthansa. Wish we could have stayed longer!”
5 of 5 stars Reviewed March 15, 2013

What a hotel. Right on the Arno river. We stayed here one night, made the reservation by phone from the taxi cab immediately after Lufthansa stranded us and another 600 of our closest friends for one night (3 flights to Frankfurt canceled at the same time) at the Florence Airport.
The hotel is small, intimate and lovely. I think that it must be nearly new but it has a character and charm that makes it feel opulent and approachable. Our room was on two levels separated by 6 or 7 stairs. We had two bathrooms and a magnificent sitting / living room with huge windows looking out on the river. They brought us two glasses of Prosecco immediately after checking in ( we had a butler!). We drank them slowly on our little veranda while looking at the Ponte Vecchio while savouring the scene that we would have never experienced if not for Lufthansa's poor customer service. This may be the nicest hotel I have ever stayed at and it was by accident. Everyone was nice to us at this hotel, some even referred to me by name, really a nice touch.
If you are going to be in Florence try this hotel. Its awesome.

Room Tip: We said nothing and were given one of the nicest rooms I have ever stayed in my life. Perhaps the se...
See more room tips
  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St_Regis_Florence, Guest Relations Manager at The St. Regis Florence, responded to this review, March 23, 2013
Dear Ashiyadudeman, what's better than a glass of Prosecco served by a St. Regis Butler on our little veranda while looking at the Ponte Vecchio in order to forget the journey fatigues. Could be our new advertising. Thank you very much for sharing your incredible experience with all of us. Ombretta - The Lobby Butler
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

698 reviews from our community

Traveler rating
    586
    78
    20
    12
    2
See reviews for
144
375
21
50
Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (156)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
london
Senior Reviewer
8 reviews 8 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 5, 2013

The room, the food, the staff, the spa - everything was perfect. Was even upgraded upon arrival. I stayed in 438 and it was great - especially liked the mirror TV in bathroom. Truly a luxury five star hotel.

  • Stayed February 2013, traveled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St_Regis_Florence, Guest Relations Manager at The St. Regis Florence, responded to this review, March 8, 2013
Dear Chris B, thank you for sharing your "amazing" comment. We are glad to know that you enjoyed the room 438 in Florentine Style with frescoes and warm colors evoking ancient Florentine tunes but with a modern touch: the tv in the mirror in the bathroom. Sincerely, Ombretta - The Lobby Butler
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Beijing, China
Top Contributor
64 reviews 64 reviews
50 hotel reviews
Reviews in 46 cities Reviews in 46 cities
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed March 4, 2013

Stayed here with my wife on our anniversary. Used my SPG points, and as a Platinum Member, we were upgraded to a beautiful room overlooking the Arno River. From the lobby to the hallway to the room, the hotel is very nicely decorated. Check-in process was very prompt, and our butler was warm and welcoming, she showed the way to our room and explained everything, including that TV hiding behind the mirror. We loved our room, large bathroom, walk-in closet, and a window with a view of the river and sunset. In the morning, the butler brought us coffee or hot chocolate, very nice touch. The breakfast is served in Winter Garden, very elegant setting, and the breakfast was delicious. The location of this hotel is very good. It's not far from all the major sights, and there are many nice restaurants around the hotel. Overall, St. Regis Florence is one of the best hotels we have stayed in Europe.

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St_Regis_Florence, Guest Relations Manager at The St. Regis Florence, responded to this review, March 8, 2013
Dear Alan Tam 25, thank you for choosing The St. Regis as your exclusive address in Florence in order to celebrate your wedding anniversary. It's really important for us to know that besides the wonderful enviroment we created, you could appreciate also our efficient and friendly team: from the prompt Check-in process, to our warm butler service. We, also, know that the breakfast is an important moment for our guest to start in the best way their day, for this reason we serve our delicious buffet in the relaxing and enchanting Winter Garden. We really hope to see you again next here again for your anniversary. Ombretta - The Lobby Butler
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cambridge, United Kingdom
Contributor
11 reviews 11 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 25, 2013

We were so pleased we chose this hotel and read the Tripadvisor reviews when selecting where to stay. In a place of outstanding beauty we stayed in a hotel that reflected exactly that. The rooms were beautiful and spotless, the staff were outstanding giving excellent service. The view from our room was magnificent and we didn't want to leave. Our stay in Florence was enhanced with our time at this hotel. We must go back and stay there again!!

Room Tip: I don't think there are any bad rooms!!
See more room tips
  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St_Regis_Florence, Guest Relations Manager at The St. Regis Florence, responded to this review, March 14, 2013
Dear Michael T, We are so pleased you chose us, The St. Regis, as your exclusive address in Florence and to know that your stay was enhanced with your time with us.
Allow me also to thank all the beatiful people (you are the first) posting their amazing and warm reviews on Tripadvisor, so useful when selecting where to stay in a place. Again: Grazie, Ombretta - The Lobby Butler
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed February 24, 2013

Was a perfect stay, couldn't ask for more. Perfect location. Room with a balcony.

Butler was very friendly, explain everything, even prepare wifi access code for entire stay. Thanks Juliana

Check in was speedy and informative about our stay benefit.

Breakfast was wonderful. The winter garden was lovely.

Champagne Ritual was so lovely with snack.

The waiter at Restaurant was very professional. Explain the whole menu and even took time to explain and let us try different olive oil. Thanks

Concierge to Doormen was perfect, very attentive. They even remember us by name and address us everytime we went in and out. Restaurant recommendations was spot on.

All the staffs were so friend and with a big lovely smile.

Thanks guys and gals. We will return to Florence for another stat for sure

  • Stayed February 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St_Regis_Florence, Guest Relations Manager at The St. Regis Florence, responded to this review, March 14, 2013
Dear Dooeey, considering that you consider perfect your stay with us, it's not hard to think that you will find another occasion to come back for a longer stay. As you generously do well to note, at the St Regis Florence all and everything combine to make a unique experience for our guests: our romantic rooms, the impeccable service of our staff (the Butlers, the Reception, the Concierge, the Food and Beverage staff), the magical Ritual celebrated in an equally magical location (the Winter Graden). Should you ever decide to come back, please do not hesitate to contact me personally: it will be a pleasure to make again your next stay with us a special one. Ombretta - The Lobby Butler
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Merrick, New York, United States
Senior Contributor
26 reviews 26 reviews
5 hotel reviews
Reviews in 12 cities Reviews in 12 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed February 21, 2013

I have stayed in many hotels in my life. This by far was the best!!! Not one thing which I could find wrong. The most amazing service, best view, the nicest rooms. each member of the staff was nicer then the next. I would 100 percent stay here again... You would make a big mistake if you visited Florence and did not stay at the St Regis in Florence!!!!

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St_Regis_Florence, Guest Relations Manager at The St. Regis Florence, responded to this review, March 24, 2013
Dear Leslie B, to be told from our guests that we are by far best hotel you have ever stayed in, encourages us to do even better. As you are 100% sure that you will stay here with us again, allow me to invite you to contact me personally: I do not want to miss the opportunity to take care of your possible future stay. Ombretta - The Lobby Butler
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
Contributor
15 reviews 15 reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 17, 2013

Had an amazing stay at the St Regis Florence. We were upgraded to a Premium Deluxe Room with an Arno River view which was spectacular - especially the little balcony (even in February) - one morning looking down the Arno could see snow-capped mountains in the distance. Truly breathtaking. The Florentine furnishings and frescoes on the wall are all beautiful - truly a great hotel room. The real strength of the hotel, however, is the staff. Everyone there from the butlers to the concierges to the front desk staff were wonderful, friendly and seemed to genuinely like finding ways to help guests.

Logistics-wise, the location is terrific: you can walk to anywhere - many sites being 10-15 minutes away. Also, the train station is less than 10 minutes away. Very convenient.

This is a true 5-star hotel and had a fabulous stay - one of the nicest hotel experiences I've ever had. Would strongly encourage anyone to stay here - no matter how high your expectations, they will be met.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St_Regis_Florence, Guest Relations Manager at The St. Regis Florence, responded to this review, February 23, 2013
Dear HopperRunner, it’s a great honor see how much you trust us and it’s visible from your amazing words telling that independent on how high are the Guest’s expectations, we will meet them. And we are even more grateful for giving due recognition to our staff: everyone there from the butlers to the concierges to the front desk staff are genuinely committed to helping guest an making their stay a memorable one. Warm regards, Ombretta . The Lobby Butler
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to The St. Regis Florence? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The St. Regis Florence

Address: Piazza Ognissanti 1, 50123 Florence, Italy
Location: Italy > Tuscany > Province of Florence > Florence
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#1 Spa Hotel in Florence
#2 Business Hotel in Florence
#2 Luxury Hotel in Florence
#4 Romantic Hotel in Florence
#6 Family Hotel in Florence
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The St. Regis Florence 5*
Number of rooms: 100
Official Description (provided by the hotel):
Located in a sumptuous palace in the heart of the city, The St. RegisFlorence is a privileged base from which to experience Tuscany'stimeless attractions. A short stroll will bring you to the iconic Uffizi,Duomo or Ponte Vecchio’s elegant jewelry shops. Legendary for its history, Florence’s streets offer inimitable treasures.The St. Regis Florence offers 19 exquisite suites enriched with refinedfurniture and antique artworks, together with 81 elegant guestroomsdecorated with the prestigious Medici, Fiorentino and Renaissancestyles. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Starwood EMEA, Expedia, getaroom.com, Despegar.com, Travelocity, Priceline, Odigeo, TripOnline SA and Tingo so you can book your The St. Regis Florence reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
The St. Regis Florence Hotel Florence
Florence Grand Hotel
Grand Hotel Florence

Owners: What's your side of the story?

If you own or manage The St. Regis Florence, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.