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“Pure Luxury” 5 of 5 stars
Review of The St. Regis Florence

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The St. Regis Florence
5.0 of 5 Hotel   |   Piazza Ognissanti 1, 50123 Florence, Italy   |  
Hotel amenities
Ranked #2 of 461 hotels in Florence
West Bloomfield, Michigan
Contributor
14 reviews 14 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
31 helpful votes 31 helpful votes
“Pure Luxury”
5 of 5 stars Reviewed December 29, 2012

My husband, 11year old daughter and I stayed here. From the moment we walked in the staff could not be friendlier, especially to my daughter. The hotel was beautiful. The room was spacious. The decor was very regal. The bathroom was large and very clean. There was an enormous walk in closet in our room. We had a butler assigned to our room who was so helpful. She gave us restaurant recommendations and ideas for things to do. The room we ate breakfast in every morning was absolutely beautiful. The location was perfect! We could not have asked for a more perfect hotel!

  • Stayed July 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St_Regis_Florence, Responsabile relazioni con la clientela at The St. Regis Florence, responded to this review, December 31, 2012
Dear Travelgirl4040, we really like to surprise and play with our little guests and we are happy when we find children (as you daughter) with whom we can interact. We wish you a New Yer full of wonderful surprises. Ombretta - The St. Regis Lobby Butler
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621 people have reviewed this hotel

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (128)
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English first
Washington DC, District of Columbia
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed December 24, 2012

We stayed at the St. Regis in Florence for a week in early December and the hotel was beyond anything we had experienced. The physical property, the location, and, above all, the superb staff. From the moment we stepped foot in the hotel (where we were upgraded to a magnificent junior suite overlooking the Arno River), everyone made us feel like it was their greatest pleasure to take care of us, especially the outstanding Butler Service staff, including Juliana and Andrea. Yes, it is on the expensive side, but it is a trip we will never forget, thanks in large part to the St. Regis and its staff.

Room Tip: Worth a little more expense to face the Arno River
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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St_Regis_Florence, Responsabile relazioni con la clientela at The St. Regis Florence, responded to this review, December 25, 2012
Dear cfjacobs, We are very glad you felt that it was our greatest pleasure to take care of you, and that you found “superb” our entire staff, especially the Butlers Team, essential part of excellent service. We wish you a Merry Christmas. Ombretta, The Lobby Butler
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Singapore
Top Contributor
52 reviews 52 reviews
32 hotel reviews
Reviews in 24 cities Reviews in 24 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed December 21, 2012 via mobile

My family & I had a vacation in Florence recently.

This was our first time to this beautiful Italian city. When we arrived at the hotel by taxi, we were welcomed immediately at the door step & someone ushered us all the way to the front office for check-in. Very impressive indeed.

The hotel lobby is very modern and elegant in term of the design. We were told that the hotel was recently completed with the renovation. Very stunning interior of the lobby, which includes a library.

I must say the guest services provided by the team at front office, concierge & restaurant were truly exceptional, not forgetting the butlers who satisfied us with all our needs & attended to our queries during our stay there. This simple human touch provided us the memorable traveling experience in Florence.

We would not hesitate to recommend this hotel to anyone who appreciates the modern design in the historical building and excellent level of guest services.

Stayed December 2012, traveled with family
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St_Regis_Florence, Responsabile relazioni con la clientela at The St. Regis Florence, responded to this review, December 23, 2012
Dear ultrakenzo, It’s really exciting for us to know that The simple human touch we provided you through our Butler service, and our Team at the Front desk, the Concierge and the Restaurants made a memorable traveling experience in Florence. Thank you and merry Christmas. Ombretta, The Lobby Butler
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London, United Kingdom
Top Contributor
137 reviews 137 reviews
50 hotel reviews
Reviews in 62 cities Reviews in 62 cities
140 helpful votes 140 helpful votes
4 of 5 stars Reviewed December 21, 2012

We stayed in the St Regis in early December and it was a good hotel to see Florence from. It is slightly to the west of the busy centre on the north bank of the Arno.

Firstly the decor is grand and with all the Christmas decorations out it was lovely. On one night we sat in the bar listening to a pianist drinking cocktails which was great. The is a library downstairs as well as a small shop, the dinning room/bar and reception. We did eat in the hotel twice and the food and drink was very good although on the expensive side.

Our room was the basic type, however fully equipped with a four piece bathroom set and a shower over hanging the bath. Lovely marble and porcelain finish and you even get a hair dryer which was good enough to dry my wife's hair. The room had a huge comfy super king size bed plus enough wardrobe space for a few days and dressing table, side tables, tv etc. The rooms were really well decorated in keeping with the hotel decor. The only thing about the rooms was a faint smell of damp but nothing you would really notice.

Breakfast was served up on the balcony overlooking the dining room. We were always greeted with a smile and nothing was too much of a problem. There was a reasonable selection of foods, huge amount of breads and pastries as well as cereals, however and four different warm foods. The were about 6 different fruits on offer but this is where the hotel could do better. The strawberries tasted like defrosted frozen strawberries. For a 5* hotel I would expect fresh or none at all. There was also a counter that served omelettes and pancakes. This was the second area which needs improvement as the pancakes arrive in plastic bags and are heated up in the microwave, arranged on a plate and then have king sugar sprinkled on them. The pancakes tasted dry and not very fresh. The cappuccino was great as was the filter coffee and the juices on the sharp side but I like that (and the tasted very fresh).

The staff were very helpful, courteous and always smiling. This goes for the reception staff, concierge, porter, breakfast and bar staff. On the last day we had a problem with the transfer to the airport and they were very helpful in getting it sorted. Overall I would give the staff 5 out of 5.

I would definitely go back to this hotel as it is well located without being in the busy centre, it is pretty to look at and the service is excellent. Just a couple of niggles to iron out and it would be a 5 out of 5 from me.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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St_Regis_Florence, Responsabile relazioni con la clientela at The St. Regis Florence, responded to this review, December 31, 2012
Dear Wildsnoopster, we are very glad you found great the atmosphere that every evening surrounds our guests having the Champagne Ritual and the dinner in our Winter Garden. Elegant and magic atmosphere enriched now by the Christmas decorations. We wish you an extraordinary New Year. Ombretta - The Lobby Butler
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Washington DC, District of Columbia
Senior Contributor
35 reviews 35 reviews
9 hotel reviews
Reviews in 15 cities Reviews in 15 cities
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed December 20, 2012

Beautiful hotel in a great setting, it sits on a pedestrian square overlooking the Arno. Our room was beautiful with a fresco on one of the walls. They have a great cafe where you can sit and people watch. The concierge was the highlight of the hotel. He gave us phenomenal suggestions for restaurants like Buca Mario and sent us to the Westin roof top bar to watch the sunset.

  • Stayed June 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St_Regis_Florence, Responsabile relazioni con la clientela at The St. Regis Florence, responded to this review, December 25, 2012
Dear vanessam714, Thank you for the special comment. A lot of guests choose the St. Regis Florence because is ideally located along the Arno River, minutes away from the finest shopping area, museums (such as the Uffizzi Gallery, the iconic Duomo and Ponte Vecchio, to name a few) and thank to the phenomenal suggestions of the Concierge our guests are sure not missing the Florence's highlight. We wish you an extraordinary New Year. Ombretta, The Lobby Butler
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Island of Malta, Malta
Top Contributor
77 reviews 77 reviews
38 hotel reviews
Reviews in 36 cities Reviews in 36 cities
109 helpful votes 109 helpful votes
5 of 5 stars Reviewed December 20, 2012

I only spent 1 night here,such a shame.The service was immaculate.I had a junior suite,which came with butler service . They offer free champagne and aperitifs in the evening.The room was beautiful but a small word of warning the balcony is not useful as the river is very noisy.The lunch i had was excellent,i did not have time to try breakfast .
Overall a wonderful experience in a marvellous setting,highly recommended.....

  • Stayed December 2012, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St_Regis_Florence, Responsabile relazioni con la clientela at The St. Regis Florence, responded to this review, December 22, 2012
Dear markwlugano, Thank you for sharing your wonderful experience at The St. Regis Florence. We are proud that you appreciate our Champagne Ritual: is one of the most emblematic moments in order to recognize the unequivocal St. Regis Brand Identity all over the world. All our best regards, Ombretta, The Lobby Butler
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Vilnius
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 10 cities Reviews in 10 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed December 16, 2012

Stayed at The St.Regis for 1 night on a business trip. The location is great, close to the center and with a view on the Arno river. The style of the hotel is something you can see rarely. It is definetely a luxury 5* hotel. No complaints at all, except for the bathroom, which is quite dated on my opinion. The room was very large and with a high ceiling, which really gives you the idea that you're in an old manor.
Breakfast was on of the best I had lately. Thank you for the fresh scrambled eggs, which were just perfect!
Will be glad to come back, perhaps with my wife, because the place just inspires romanticism.

Room Tip: Ask for river view.
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  • Stayed December 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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St_Regis_Florence, Responsabile relazioni con la clientela at The St. Regis Florence, responded to this review, December 21, 2012
Dear Pavelius80,We are really glad that despite your short stay you have been able to notice and appreciate the refined style of our interiors giving the guest the idea of an old manor and inspiring romanticism. We certainly look forward to see you again for a romantic getaway with your wife.
All my best,
Ombretta
The Lobby Butler
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Additional Information about The St. Regis Florence

Address: Piazza Ognissanti 1, 50123 Florence, Italy
Location: Italy > Tuscany > Province of Florence > Florence
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#1 Spa Hotel in Florence
#1 Luxury Hotel in Florence
#2 Romantic Hotel in Florence
#5 Business Hotel in Florence
#6 Family Hotel in Florence
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The St. Regis Florence 5*
Official Description (provided by the hotel):
Located in a sumptuous palace in the heart of the city, The St. RegisFlorence is a privileged base from which to experience Tuscany'stimeless attractions. A short stroll will bring you to the iconic Uffizi,Duomo or Ponte Vecchio’s elegant jewelry shops. Legendary for its history, Florence’s streets offer inimitable treasures.The St. Regis Florence offers 19 exquisite suites enriched with refinedfurniture and antique artworks, together with 81 elegant guestroomsdecorated with the prestigious Medici, Fiorentino and Renaissancestyles. ... more   less 
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Also Known As:
The St. Regis Florence Hotel Florence
Florence Grand Hotel
Grand Hotel Florence

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