We were advised by a friend that this would be a good choice of hotel for a family and friends holiday and she was right. This hotel, and it particular its staff, was a success long before we arrived. My mother has trouble walking for long and so we asked the concierge to book a private guide, certain sites and a wheelchair in advance. All done in advance with helpful advice and charming emails. The guide they recommended was wonderful, informed, funny and charming.
When we arrived everything was as planned and they had been thoughtful about an appropriate room (no steps) as well. The hotel is beautiful, the rooms comfortable and everyone is incredibly helpful. The location is close to everything you might want to see and overall we were thrilled with the whole experience.