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“Great location” 4 of 5 stars
Review of Helvetia & Bristol Hotel

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Helvetia & Bristol Hotel
5.0 of 5 Hotel   |   Via Dei Pescioni 2, 50123 Florence, Italy (Duomo)   |  
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Hotel website
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Hotel amenities
Special Price
15% off room rate
Ranked #86 of 457 Hotels in Florence
Certificate of Excellence
Perth, Australia
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Great location”
4 of 5 stars Reviewed January 6, 2013

As you walk out of the Hotel the heart of the city is just around the corner, literately. The staff where excellent in every way from booking day trips, to suggesting great resturants. Overall great value for money.

  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luana M, Assistente di Direzione at Helvetia & Bristol Hotel, responded to this review, January 7, 2013
Dear Sir,
We appreciate your comments regarding your stay at Hotel Helvetia & Bristol.
It is always a great pleasure to receive positive feedback.
We will share your comments with our team, who we are certain will be encouraged by your remarks.
Thank you again for sharing your experience, and for staying at the Helvetia & Bristol.
We look forward to serving you in the future.
Sincerely.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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368 reviews from our community

Traveler rating
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    38
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (65)
Date | Rating
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Sao Paulo
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed December 31, 2012

This 'historical' five star hotel is a really good place, close to most attractions in Florence and definitely one of the best staff I have ever seen. They were always ready to help us in any way possible, even for our day trips to Lucca, Siena and Pisa. The breakfest is great too and the whole hotel gives this feeling of an old mansion, which goes really well with the city of Florence. The rooms are really good, very spacious and luxurious. I just didn't like the restaurant of the Hotel, service is not really good, the manager was in a bad mood and the food was trying to be way too fancy, but that doesn't make our amazing experience any worse.

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Morro de Sao Paulo, BA
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed November 24, 2012

I was many times in The Florence. In my opinion this is a better place, the location is perfect and the palce is storical.
It was need a place to do some appointments and this hotel has a very good structure to do it.
The staff is very kind, too.

Room Tip: The better location of Florence
See more room tips
  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luana M, Assistente di Direzione at Helvetia & Bristol Hotel, responded to this review, December 3, 2012
Dear Sir,
I appreciate your comments regarding your stay at Hotel Helvetia & Bristol. It is always a pleasure to receive positive feedback.
I am delighted to learn that you enjoyed your stay with us and that both our services and staff have somehow contributed to render your time in Florence a successful one.
I sincerely hope to have the pleasure of welcoming you again to the Helvetia & Bristol in the near future.
With best regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Heber City, Utah
Level Contributor
96 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
5 of 5 stars Reviewed November 6, 2012

We picked this hotel because it is part of The Leading Hotels of the World and its location. The staff is very friendly and helpful-they are the best part of the hotel. Beds are comfortable and adorned with exquisite Italian linen. Its central location allowed us to walk to every pace we wanted to visit in the city.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luana M, Assistente di Direzione at Helvetia & Bristol Hotel, responded to this review, November 7, 2012
Dear Sir,

Thank you for expressing your thoughts on your stay at Hotel Helvetia & Bristol, we always appreciate feedback from customers as it helps us, being part of The Leading Hotels of the World, to maintain a high standard of service. I will also share your comments with our staff who I am sure will be delighted! We are more than happy to hear that you enjoyed your stay with us, and hope to welcome you into Helvetia & Bristol once again in the future.

Kindest regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Berlin
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed November 2, 2012

The front desk clerk was very polite as well as the doorman and other staff.
Unfortunately the first room they showed us to was a complete disaster. Dark, dingy, stained chairs....awful.
I talked to the manager and he went up to look at the room.
He apologized and sent up champagne and a very nice fruit basket as well as a letter of apology. The next morning my daughter and I were upgraded to a wonderful suite.
Luxury pure.
Our week at the Helvetia was first class.
This is not a modern hotel, but a charming old mansion. If that is your cup of tea, this is the place for you.
Centrally located, yet very refined and peaceful.
The breakfast buffet was also excellent.
I would stay here again.

  • Stayed July 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luana M, Assistente di Direzione at Helvetia & Bristol Hotel, responded to this review, November 7, 2012
Dear Madam,

Thank you for taking the time to share your experience of Hotel Helvetia & Bristol, we are glad you enjoyed it. I can only apologise that the first room you were shown was not up to your expectations. As you have experienced the Helvetia & Bristol is a historical hotel with only 67 rooms. The room categories go from Classic Double to Royal Suite, and apart from the size they all offer the same facilities and comforts. Thank you for your comments regarding the staff, and we hope to have the pleasure of welcoming you into the Helvetia & Bristol again in the future.

Kindest regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, Massachusetts
Level Contributor
20 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed November 1, 2012

The front desk staff made our stay special as there wasn't a question they couldn't answer or a request they didn't jump to respond to. Great hotel in a terrific location. Breakfast was excellent and the main lobby was well appointed. We have been to many high end hotels in the U.S. and Europe and this one ranks among the best. We would return without a second thought.

Room Tip: Pay for the suite...well worth the upgrade.
See more room tips
  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luana M, Assistant General Manager at Helvetia & Bristol Hotel, responded to this review, November 5, 2012
Dear Sir,

Thank you for taking the time to write a review for your stay in Hotel Helvetia & Bristol. We very much appreciate any feedback and will be sure to pass on these positive comments to our staff who I am sure will be delighted!
We look forward to welcoming you into Helvetia & Bristol once again in the future.

Kindest regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Phoenix
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed October 24, 2012 via mobile

I travel to Europe at least once a quarter and have stayed in Florence many times over the years but the Helvetia Bristol is one of my favorites so it really was a no brainer as to where I wanted to stay to celebrate with my wife our anniversary. The rooms are spacious and very comfortable. The staff and the service were impeccable. The location was ideal for everything we wanted to do. Dining, shopping, sightseeing is within a 5 minute walk. All in all it was a great stay. You definitely get what you pay for but we considered it a great value. My one complaint, and it is a consistent one in Europe, is the dearth of English language tv stations and the small size of the tv.

Was this review helpful? Yes 1
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Luana M, Assistant General Manager at Helvetia & Bristol Hotel, responded to this review, November 5, 2012
Dear Sir,

Thank you for your comments regarding your stay at Hotel Helvetia & Bristol, it is important for us to receive guest's feedback to help us maintain a high standard of service. I am very glad to hear that you thought of Helvetia & Bristol when arranging your anniversary celebrations, and we are more than pleased to hear that you enjoyed your stay with us. We will certainly share your comments with our members of staff who I am sure will be grateful for your remarks.
I am sorry to learn that the television channels and size were not quite up to your expectations but we do hope to have the pleasure of welcoming you into our hotel once again.

Kindest regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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Additional Information about Helvetia & Bristol Hotel

Address: Via Dei Pescioni 2, 50123 Florence, Italy
Phone Number:
Location: Italy > Tuscany > Province of Florence > Florence > Duomo
Amenities:
Bar / Lounge Business Center with Internet Access Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#42 Luxury Hotel in Florence
#72 Romantic Hotel in Florence
#96 Business Hotel in Florence
#100 Family Hotel in Florence
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Helvetia & Bristol Hotel 5*
Number of rooms: 67
Official Description (provided by the hotel):
Helvetia & Bristol, a historic property located amongst Florence's many cultural treasures, is part of Niquesa Hotels & Residences. Niquesa's Hotel Helvetia & Bristol is undoubtedly the only place to stay when in Florence. As a World Heritage site and magnetic cultural destination, it is the focal point for any visitor, and we are blessed by being at the heart of it all. Our front door opens onto the Palazzo Strozzi, a masterpiece of Florentine Renaissance architecture, along with an enviable location in the luxury shopping district. Our rooms and suites offer tasteful colour palettes and the carefully chosen antique furniture, objects d'art, paintings and rich furnishings are our hallmark in design. ... more   less 
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Also Known As:
Helvetia And Bristol Hotel
Helvetia Bristol Hotel
Helvetia Bristol Florence

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