Upon arrival at the hotel, we were greeted by a very rude individual at the front desk. At that point, I just thought that maybe it was just that one person. BOY! WAS I WRONG!
The shower rooms were way small to fit any average person. I am only a little over 5' tall weighing around 100 lbs. If I have difficulty shifting around taking a shower, imagine what it would be like for someone who's 6' tall!?!?
After checking out the room and bathroom, I noticed there wasn't enough towels for the 2 of us to use and also need a bath rug. There were a set of 2 bath towels and a napkin-line linen in the bathroom for use. I called downstairs to the front desk and was greeted by a different person this time. The first question I received was whether there were already towels in the bathroom so I had explained that there weren't enough. The attitude I received back was not pleasant to say the least. Apparently, rude manner applies to all front desk receptionist. I was told if I wanted "extra" towels, I will have to go downstairs to get them myself. Seeing that we were going out to the city for dinner soon, I figured we should pick it up on our way back to our rooms. Needless to say, we had to argue for the towels when we asked for it at the front desk.
Don't expect me to come back to this hotel or any of the B&B location ever again...
- Official Description (provided by the hotel):
- The Viva Hotel Fleming is modern and functional. Situated in the commercial area of Novoli, near the airport of Florence, and very well connected to the old town, which is 3 km away. The 118 rooms including 30 single and 90 double or multiple, are all equipped with satellite TV , Air Conditioning, Minibar, Telephone, some with safe, Bathroom with shower or tub and Hairdryer. ... more less
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- Also Known As:
- The Bed And Breakfast Hotel Firenze Nuovo Palazzo Di Giustizia