After our horrible hotel experience in Venice, the Hotel dei Macchiaioli was everything our previous hotel was not. Paolo was the perfect host. While the hotel entrance is on the second floor with no elevator, he raced to the bottom of the stairs as soon as we arrived and brought our bags up for us and took them back down when we left. A friend had recommended him as a tour guide, although there was horrible rainstorm, so he offered to cancel at no charge. Total opposite experience from Venice. Perfect location. Would definitely stay there again.