Service was very friendly and helpful. We received some good suggestions on restaurants (which compared to places such as Venice and Rome are not very good). We found it to be expensive given that it was only a 3 star hotel and the room wasn't very big. The room was clean and quiet with a decent bed. Location is good IF you want to stay near all the tourist spots in Florence. In highsight we would have rather stayed just outside downtown Florence e.g. in the hills south of the Arno river. Downtown is packed with tourists, with little trees and get's unbearably hot in Summer. Breakfast was nice with a typical selection of meats, cheeses, breads etc.