From the moment we arrived to our leaving, this hotel was top notch. They were so helpful with my dad's immobility issues too. We loved our rooms, the view, the customer service (which we found lacking in a lot of Italy) and the restaurant was amazing. It is out of the city a bit but you can use their shuttle which is about 10 min from the center and you don't have the hustle and bustle of the city, but a serene and beautiful place to stay.

What a superb hotel! We arrived by car and found the underground garage very spacious. Upon walking into Reception you can see what a fantastic place this is. We were greeted by a lovely lady on Reception who was extremely helpful and nothing was too much trouble. We were shown to our room which looked out onto the River Arno. The room was big (there were 3 of us), and exceptionally well furnished. The view onto the weir was superb (if a little noisy due to all the rain they had had!). The ensuite marble bathroom was spotlessly clean and equipped with many extras including toiletries, bathrobes and complimentary slippers. The common areas are fabulous, everywhere is immaculate and the standard of the furnishings are second to none. All the staff we met were superb, exceptionally helpful and knowledgeable and they were more than happy to help in any way they could. The restaurant is gorgeous. Breakfast was buffet style and there was so much to choose from it was great. We ate in the restaurant twice in the evening and the food was lovely. You must try the Florentine t-bone steak which was exceptional. The shuttle bus to Florence wasn’t working whilst we were there but the hotel had no hesitation in providing us with taxi’s to and from Florence (at their expense) so getting around was very easy. It is only a 10 minute drive to the centre of Florence. A superb hotel with brilliant staff and we would not hesitate to recommend it to anyone. We will certainly stay there again if we are lucky enough to visit Florence in the future.

I cannot rate this hotel highly enough. It's a gem of Italy. We stayed there to go to the Moto gp in Mugello. The staff were amazing, the rooms are heavenly, and the food is superb.

I want to say a massive thanks to Ian who made our holiday. He looked after us, and made the holiday helping to sort out travel to the gp...Ian your a star! We will definetly be returning.

10/10

My wife and I stayed at the Mulino di Firenze in January during the off-season and it was great! It was far enough away from the city that you could enjoy a great view of the river and countryside but, only a 5 minute ride away. Great location. The value for the service and room we received was amazing and the hotel staff was more than happy to accommodate our needs. The hotel provides a shuttle that runs to downtown Florence four times a day, so don't bother paying for a cab unless you want to stay out late. I see other reviewers complaining about the pool area; we went in winter when this wasn't an option but, if you want western standards when you travel then stay in the United States. This is a converted centuries old mill, its not going to be the Holiday Inn. They place is great, the city was wonderful, and the staff was top notch. Oh, if you don't try the Florentine Steak at the hotel restaurant, you are missing out on a taste of life.