What a superb hotel! We arrived by car and found the underground garage very spacious. Upon walking into Reception you can see what a fantastic place this is. We were greeted by a lovely lady on Reception who was extremely helpful and nothing was too much trouble. We were shown to our room which looked out onto the River Arno. The room was big (there were 3 of us), and exceptionally well furnished. The view onto the weir was superb (if a little noisy due to all the rain they had had!). The ensuite marble bathroom was spotlessly clean and equipped with many extras including toiletries, bathrobes and complimentary slippers. The common areas are fabulous, everywhere is immaculate and the standard of the furnishings are second to none. All the staff we met were superb, exceptionally helpful and knowledgeable and they were more than happy to help in any way they could. The restaurant is gorgeous. Breakfast was buffet style and there was so much to choose from it was great. We ate in the restaurant twice in the evening and the food was lovely. You must try the Florentine t-bone steak which was exceptional. The shuttle bus to Florence wasn’t working whilst we were there but the hotel had no hesitation in providing us with taxi’s to and from Florence (at their expense) so getting around was very easy. It is only a 10 minute drive to the centre of Florence. A superb hotel with brilliant staff and we would not hesitate to recommend it to anyone. We will certainly stay there again if we are lucky enough to visit Florence in the future.