I visited here in July with my girlfriend. While we enjoyed the romantic nature of the hotel away from the rush of the city, there was nothing to do in the area, and little to do at the hotel other than dinner and drinks. The restaurant and bar are the best points of the hotel. The food served is exceptional, and the barman is a charmer. (My friend enjoyed his humor and attention especially, as did I.) Their so-called spa is basically non-existant, their grounds are oddly spaced and rather useless, and their swimming poor is odd and nothing that lends itself to actually swimming inside. I have since re-read a few of the negative complaints, and I can agree that for a family with kids the swimming pool is likely far from western safety standards and best to be avoided. The staff was okay in total -- the maids were charming, the restaurant staff were exceptional, but the desk staff were rather bland and humorless.
In total, for those who understand and appreciate world class resorts, the Hotel Mulino di Firenze
is far from top notch. On a value scale it is even worse.
Room Tip: We had a river view, and this was nice. However, in the summer I suggest keeping your window closed...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
January 30, 2013
Dear Guest,
we thank you very much for taking the time to write a review about your stay in our hotel even after all this time.
Thank you for the kind words spended for the restaurant and the staff at the bar, we really appreciate.
We are sorry for rest of the review because it seems that our Hotel did not satisfy your expectations.
In our Hotel we have a nice biological pool open on summertime where all our guests can swim, have a drink and enjoy a wonderful time reading or just relaxing while being lulled by the sound of the rushing river and this is one of the most appreciated “plus” of our hotel.
We can also ensure that our pool is not dangerous, we respected all the standards and as a proof of this we had a lot of families with children that loved spending time in the pool, as you may read in hundreds of reviews.
The Hotel is close to a little village, which can be reached by a 5 minute walk, where there is a little park for a walk or playing games with children (most of our guests use to have a walk with their dogs) and also on the other side of the Arno river there is a wonderful path for running or biking trough the countryside. We also provide bikes for free in the Hotel so that you can also easily reach the city center.
Our SPA in the hotel is small as you can say, this is because it was obtained from one of the caves of the old mill, so this characteristic make the spa area a private place to relax. We have a Sauna and a Turkish bath and for the above mentioned reasons we ask to reserve in advance at the front desk. It’s only for a private use so even if small, the plus is that is only for the ones who reserve while in most of the hotel all around the world is for a common use so really more confusing.
We are sorry that you did not appreciated in general the hotel but we think there is some nice things to do in the hotel and in the surrounding areas but if you have some suggestions about other activities you usually can find in other hotel we’ll be very happy to consider them in order to provide an even more pleasant service for our future guest’s experience at the Mulino.
Having read your preference is mostly given to hotels like the Four Seasons, we should warn all reviewers that the Mulino is a completely different choice (and also a completly different rate…).
Hotel is a boutique designed to be a different experience on the River Banks of the Arno.
We are sorry this was not a good experience for you and your familiy, it is for a large majority of people who stays with us and suggest the place on Tripadvisor.
Thank you very much anyway, our goal is to satisfy at least 99% of our guests.
Giancarlo Carniani
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.