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“OK place, but not a value” 2 of 5 stars
Review of Hotel Mulino di Firenze

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Hotel Mulino di Firenze
4.0 of 5 Hotel   |   Via di Villamagna 119, 50126 Florence, Italy   |  
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Hotel website
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Hotel amenities
Special Price
20% off room rate
Ranked #15 of 460 Hotels in Florence
Certificate of Excellence
New York City
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
24 helpful votes 24 helpful votes
“OK place, but not a value”
2 of 5 stars Reviewed January 22, 2013

I visited here in July with my girlfriend. While we enjoyed the romantic nature of the hotel away from the rush of the city, there was nothing to do in the area, and little to do at the hotel other than dinner and drinks. The restaurant and bar are the best points of the hotel. The food served is exceptional, and the barman is a charmer. (My friend enjoyed his humor and attention especially, as did I.) Their so-called spa is basically non-existant, their grounds are oddly spaced and rather useless, and their swimming poor is odd and nothing that lends itself to actually swimming inside. I have since re-read a few of the negative complaints, and I can agree that for a family with kids the swimming pool is likely far from western safety standards and best to be avoided. The staff was okay in total -- the maids were charming, the restaurant staff were exceptional, but the desk staff were rather bland and humorless.

In total, for those who understand and appreciate world class resorts, the Hotel Mulino di Firenze
is far from top notch. On a value scale it is even worse.

Room Tip: We had a river view, and this was nice. However, in the summer I suggest keeping your window closed...
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  • Stayed July 2012, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mulinofirenze, Direttore at Hotel Mulino di Firenze, responded to this review, January 30, 2013
Dear Guest,
we thank you very much for taking the time to write a review about your stay in our hotel even after all this time.
Thank you for the kind words spended for the restaurant and the staff at the bar, we really appreciate.
We are sorry for rest of the review because it seems that our Hotel did not satisfy your expectations.

In our Hotel we have a nice biological pool open on summertime where all our guests can swim, have a drink and enjoy a wonderful time reading or just relaxing while being lulled by the sound of the rushing river and this is one of the most appreciated “plus” of our hotel.
We can also ensure that our pool is not dangerous, we respected all the standards and as a proof of this we had a lot of families with children that loved spending time in the pool, as you may read in hundreds of reviews.

The Hotel is close to a little village, which can be reached by a 5 minute walk, where there is a little park for a walk or playing games with children (most of our guests use to have a walk with their dogs) and also on the other side of the Arno river there is a wonderful path for running or biking trough the countryside. We also provide bikes for free in the Hotel so that you can also easily reach the city center.

Our SPA in the hotel is small as you can say, this is because it was obtained from one of the caves of the old mill, so this characteristic make the spa area a private place to relax. We have a Sauna and a Turkish bath and for the above mentioned reasons we ask to reserve in advance at the front desk. It’s only for a private use so even if small, the plus is that is only for the ones who reserve while in most of the hotel all around the world is for a common use so really more confusing.

We are sorry that you did not appreciated in general the hotel but we think there is some nice things to do in the hotel and in the surrounding areas but if you have some suggestions about other activities you usually can find in other hotel we’ll be very happy to consider them in order to provide an even more pleasant service for our future guest’s experience at the Mulino.

Having read your preference is mostly given to hotels like the Four Seasons, we should warn all reviewers that the Mulino is a completely different choice (and also a completly different rate…).

Hotel is a boutique designed to be a different experience on the River Banks of the Arno.
We are sorry this was not a good experience for you and your familiy, it is for a large majority of people who stays with us and suggest the place on Tripadvisor.

Thank you very much anyway, our goal is to satisfy at least 99% of our guests.
Giancarlo Carniani
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729 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (142)
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English first
Rome, Italy
Contributor
18 reviews 18 reviews
10 hotel reviews
Reviews in 14 cities Reviews in 14 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed January 8, 2013

We as a family of four spent three nights at the hotel, a fantastic place, not too big. The hotel is located very close to the river Arno, or actually "in the river". The view from the hotel is really scenic, be sure to ask for a room overlooking the river. The staff is extraordinary polite and helpful, and also there is access to spa facilities (you need to book). The restaurant is actually excellent also for dinners, and the breakfast is very plentiful with everything you will be looking for. In summer, the swimmingpool will be open, and it looks like a really nice place to spend some time in the sun! The hotel is located about 7 kilometers from the city center, and they do have a shuttle service, just sign up the evening before. Do not attempt to drive in the center of Florence! The hotel is a four star, a little expensive, but well worth spending money on.

Room Tip: Ask for a room overlooking the river Arno, one of the most important and well known rivers in Italy.
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  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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mulinofirenze, Direttore at Hotel Mulino di Firenze, responded to this review, January 20, 2013
Dear guest,

thank you very much for your review, we are very happy to see that our guests appreciate the Hotel, the staff and, first of all, the service wich is the part we try to improve every day with passion and dedication.

Thank you very much from the whole staff and see you next time...in summertime maybe!
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Sydney, Australia
Senior Contributor
24 reviews 24 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed January 2, 2013

Just outside the hustle and bustle of the city centre of Florence (15 minutes by taxi), the tranqulity, countryside, water and surrounds provides a unique experience.

Advantages: Great atmosphere, small friendly hotel, charming rooms, quiet, regular hotel shuttle to city, good service.
Disadvantages: If you want to be in the city centre, this hotel will not suit.

  • Stayed February 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sliema, Malta
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed December 30, 2012

This year we decided to visit Florence, We have stayed at Hotels all over the world and my wife and I and three children
choose Hotel Mulino Di Firenze. What a delight! Fantasic location, best of bothe worlds, next to the River Arno and yet only a few minutes into Florence centre-by the free shuttle service offered by the Hotel, Excellent rooms, beatiful decor
but the real credit must go to the Staff who are extremly friendly and helpful! If you are thinking of visitng Florence this should definlty be your chioce of Hotel, Excellent food, and the only thing we regreted was leaving! We stayed there for a week during Christmas coming from Malta. You can also visit the beatiful Chianti region from Florence and numerous other places, best Hotel, best Staff, best Holiday we have ever had, We intend on returning, Thank you so much Beatrice and Antonia and Emilio, you have a Hotel and a country to be proud of!

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Belo Horizonte, MG
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed November 26, 2012

When we arrived at Mulino we were a little scared because it`s a little far from the city center, but it turned out to be the perfect place to stay in Firenze. We rented a car, so going into the centro storico would be difficult since it`s a restricted traffic zone. Perfect breakfast, awesome view of the river, and the greatest advantage of this hotel is the staff. They helped us with everything we needed, be it an extra blanket or calling a drugstore in the middle of the night for a painkiller. I`ll definitely return there soon.

Room Tip: The best views of the river are on the north/northwest side of the hotel.
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  • Stayed February 2012, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mulinofirenze, Direttore at Hotel Mulino di Firenze, responded to this review, November 27, 2012
Dear guest,
we appreciate your review because this is a proof that we are doing well with our job!

Thank you very much for spending your time to review your stay, this pays for all the effort made by our staff.

Thank you and came back soon.
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Portland, Oregon
Top Contributor
74 reviews 74 reviews
21 hotel reviews
Reviews in 48 cities Reviews in 48 cities
96 helpful votes 96 helpful votes
5 of 5 stars Reviewed November 21, 2012

This hotel is a pleasure - beautifully decorated - beautiful setting - comfortable rooms - wonderful service - lots of very nice "public areas" - the kind of place where you'd like to spend a few days (or more). The food was excellent and we did splurge for dinner and have the "Steak Florentine" - which was wonderful. The location is on the river on the outskirts of Florence - and they do offer a shuttle to the city center. If you drive, there is a nice covered parking garage. The one caveat is - IF you are driving - it can be difficult to find. Print out the map on the website. Our rental car navigation system took us to the wrong side of Via Marco Polo and we had a horrible time finding the place until we got on the "right side" of Via Marco Polo. You also drive quite a ways along a twisting, walled one-lane street - which was fun once you know where you are going. But the taxi drivers can find it with ease.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed November 21, 2012 via mobile

I would recommend this to anyone and everyone! This hotel is a treat, I am so happy we fell upon this great place. The best service and a stunningly beautiful location. Raynaldo is the best worker, and we loved him so much it was pretty hard to leave. He was seriously all about the best customer service, and he made our experience at Mulino De Firenze one we will never forget! From our early morning cappuccinos, to our snacks on the patio, help with our photos, amazing conversation, serving wine at the bar, and even dinner in the restautant! What angst worker. RayRay if you are reading this, you are welcome to come to California with your wife and daughter whenever you'd like!

  • Stayed November 2012
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mulinofirenze, Direttore at Hotel Mulino di Firenze, responded to this review, November 24, 2012
Dear Guest,
Reynaldo thanks you very much for your kind words...and the whole staff do the same!

We thank you for your review and the staff told me they also enjoied chatting with you.

The Mulino is waiting for you again hoping to give you even more good memories next time.
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Additional Information about Hotel Mulino di Firenze

Address: Via di Villamagna 119, 50126 Florence, Italy
Phone Number:
Location: Italy > Tuscany > Province of Florence > Florence
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
Ranked #15 of 460 Hotels in Florence
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel Mulino di Firenze 4*
Number of rooms: 37
Reservation Options:
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