From the moment we arrived to the second we departed, the customer service exceeded expectations. Answering all our questions before asking them, offering suggestions and tips. Beautiful setting, clean, great food for breakfast and dinner at the restaurant. It is a ten minute drive from the centre of Florence, they offer a shuttle service. If you want to be able to walk to the sights, this isn't the hotel for you. But don't let this deter you from staying....its only a $10 cab ride to the bibliotheca, from there you can walk anywhere. I recommend getting a massage as well, Sabrina is great!