Whilst the hotel Is rated 5*, it didn't quite match the expectations of other 5* hotels we have stayed in simply because the room we booked was a deluxe room but seemed more a standard room due to its size. However it was used as a base for sightseeing etc and was very comfortable to go back to after a day touring the sites. The hotel itself is very central and the staff were very helpful and friendly. Breakfast is excellent and always well stocked so whatever time you come down, there is always plenty and still fresh. The only thing we would ask the manager to consider is to change the hand towels to the towelling type and not the cotton material ones supplied. That said, we would certainly recommend it to our friends and family as the location is spot on and not far from the sites and local restaurants and bars. If we returned to Florence we would certainly book this hotel again hoping the manager has considered changing over to more modern towels and we would check that the room we book is the one we expect based on the price we paid for it.