This is a lovely hotel. We had a three night break in Florence and were beautifully looked after during our stay. The room was spacious and spotless as was the bathroom. Breakfast was copious and delicious and the staff friendly and helpful. They discovered it was my husband's birthday and gave us a bottle of champagne on ice to enjoy in our room - a real treat. We did not use the spa so cannot comment on this facility. The hotel is very centrally located, walking distance from the station and many of the wonderful museums and churches. We took a guided walking tour and pre-booked our visit to the Uffizi from a booth in the side of the 'Granary' - well worth the few extra euros. A local bus ride (either 12 or 13 from outside the station) to the view point above the city was great. Do visit the British Institute - a terrific organisation - who put on lectures and films.