Just spent two nights in Florence last week at this lovely hotel. It is truly like staying in your own private palazzo. The staff was very gracious and always asking what they could do to make your stay more enjoyable. The rooms themselves are like self contained apartments. From the large bathroom, to the multiple closets(including walk in) to the kitchenette. The room was extremely comfortable as was the bed. You can not beat the location, as it is within 5-10 mins walking distance to any of the attractions of Florence. I can honestly say during my two week trip, the Palazzo along with the Goldener Hirsch in Salzburg stood out head and shoulders above the rest and that is due to the wonderful level of service this place offers. I commend them on their hotel and the service level of their staff.