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“Be sure you know what you are getting” 2 of 5 stars
Review of Hotel Ginori al Duomo - Italhotels Group

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Hotel Ginori al Duomo - Italhotels Group
4.0 of 5 Hotel   |   Via Dei Ginori 22/24 | centro storico - Duomo, 50123 Florence, Italy   |  
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Hotel amenities
Special Deal
Free breakfast with your stay
Ranked #366 of 461 Hotels in Florence
Sydney, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Be sure you know what you are getting”
2 of 5 stars Reviewed May 14, 2013

I arrived in Florence and was looking for accommodation for 4 nights. I was shown a room at Hotel Ginori Al Duomo which I was told was available for at least 2 nights. I was assured that for the other nights, I could be accommodated in one of their other equvalent properties and I would not be inconvenienced (ie my luggage etc would be moved). When I returned to the hotel for the 3rd night, I was advised there was only one room available, which upon inspection was an attic room without ensuite in their 2 star hotel. Eventually a room was found in another hotel, but the staff were incredibly rude and unprofessional.

  • Stayed May 2013, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Giuseppe D, Direttore at Hotel Ginori al Duomo - Italhotels Group, responded to this review, January 9, 2014
Google Translation
gentile cliente mi dispiace moltissimo se il nostro staff non e' stato all'altezza della professionalità che noi tutti sempre cerchaimo di dimostrare.
grazie per la comprensione
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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309 reviews from our community

Traveler rating
    121
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    42
    22
    30
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69
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
bOSTON
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 28, 2013

We found this hotel by accident and could not be happier with the service and location. Joseph took the time to show us a few various room options when we inquired about availability. Our room was spacious enough to accommodate a family of 4, consisting of king bed and two twins. Hotel is in a great location, close to activity yet quiet enough for a comfortable night's sleep after a busy day of sightseeing. Very helpful staff. Allowed us to check out at 6pm for a reasonable fee because we were taking an overnight train to Germany late that evening.Check out the impressive wine cellar and go for a tasting if you have a chance. Breakfast variety was great. Bright cheerful dining room. Agree with other reviews about the stairs being a bit challenging with luggage however would highly recommend Hotel Ginori Duomo .

  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Giuseppe D, Direttore at Hotel Ginori al Duomo - Italhotels Group, responded to this review, July 20, 2013
Google Translation
Gentilissimo Cliente La ringraziamo per il tempo a noi dedicato , speriamo con i suoi consigli di migliorare sempre piu' la nostra struttura. grazie
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London
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed March 26, 2013

I stayed here with a friend for 3 nights in March 2013. We were impressed by the relatively low cost, proximity to the centre of Florence and the really great service. My friend was ill during our stay and the hotel staff could not have been more helpful. The rooms were a little dated but spotlessly clean and the breakfast was great.

Room Tip: Room 3A has a shower cubicle but the balcony is in a tiny opening between buildings and full of boil...
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  • Stayed March 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 7, 2013

We stayed two nights at Hotel Ginori Duomo. It's conviently located within walking distance of the train station and the main attractions in town. The rooms were clean and had a beautiful decor. Staff were pleasant and happy to help where needed. The best surprise we got was breakfast! We walked into the breakfast room and oh my! There was a full buffet of small baked goods, toast, jams, toast, bread rolls, ham cheese and you can even have a nice cappochino made up! I would definitely recommend to anyone planning to stay in Florence.

My only suggestion to the establishment is that our room was only lit by lamps and it was quite dark. There needs to be a main light in the bedroom.

  • Stayed February 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Giuseppe D, Direttore at Hotel Ginori al Duomo - Italhotels Group, responded to this review, March 16, 2013
thank you for choising us and thank you for your time.
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Caracas, Venezuela
1 review
5 of 5 stars Reviewed January 8, 2013 via mobile

We stayed here just one night, but the service was great, the room was lovely and comfortable, the bathroom was very well equipped with hair drier and everything, and the location is perfect, very near all attractions and museums. They have luggage storage, so you can leave everything there and go for a walk after you check out. I would definitely stay there again.

Was this review helpful? Yes
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Giuseppe D, Direttore at Hotel Ginori al Duomo - Italhotels Group, responded to this review, March 16, 2013
thank you for your time and for choising us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Louisville, Colorado
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed November 19, 2012

This hotel was modernized from a shabby one in a quite decent place to stay. Rooms are well decorated and cosy. Absence of elevator could make ascent is not that easy for elder people but you get immediate help for your luggage. The staff is very friendly and helpful, breakfasts are pretty good.
Wine testing in the cellar is highly recommended.

Room Tip: Don't take a room near Portie stand
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Giuseppe D, Direttore at Hotel Ginori al Duomo - Italhotels Group, responded to this review, March 16, 2013
thank you for your time.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Guildford England
Senior Contributor
48 reviews 48 reviews
18 hotel reviews
Reviews in 22 cities Reviews in 22 cities
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed November 3, 2012

This is a nice 2 or 3*-standard hotel in a historic building in a good location only 5 minutes walk from the Duomo and 10 minutes walk from the central railway station. Unfortunately we didn't actually get to stay in it ... On arrival, we were told there was no water in our room so they had arranged for us to stay at a different hotel just for the night, so off we were taken to the Hotel Basilea (see separate review) about 5 minutes walk away, the porter helpfully carrying our bags. No problem there, every hotel has unexpected problems, and they arranged for our bags to be brought back to the hotel the next day while we were out sight-seeing. However when we came back to the hotel we were told we would be spending nights 2 and 3 also in a different hotel (no explanation this time) and were taken to the Hotel San Lorenzo round the corner (see separate review). Breakfasts would be back at the Ginori. Now this wasn't really a problem as the San Lorenzo is a nice hotel in possibly an even better location, although it was up 2 flights of stairs with no lift so it's a good job we weren't mobility-impaired. However, looking at other TripAdvisor reviews, it seems that this is the Ginori's business model - get lots of bookings in, and if there's no space at the Ginori, palm the guests off to other nearby hotels in the same group (the Ginori and San Lorenzo are both in the Italhotels Group). This wasn't really a problem, it just seems a bit underhand somehow, and because of this - despite the breakfast at the Ginori being quite good (by Italian standards) and the staff being very plesant and helpful - I can't give the Ginori more than a 3-star rating.

Stayed October 2012, traveled as a couple
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Giuseppe D, Direttore at Hotel Ginori al Duomo - Italhotels Group, responded to this review, July 20, 2013
Google Translation
Gentilissimo Cliente La ringraziamo per il tempo a noi dedicato , speriamo con i suoi consigli di migliorare sempre piu' la nostra struttura. grazie
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Ginori al Duomo - Italhotels Group

Address: Via Dei Ginori 22/24 | centro storico - Duomo, 50123 Florence, Italy
Phone Number:
Location: Italy > Tuscany > Province of Florence > Florence
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#105 Luxury Hotel in Florence
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hotel Ginori al Duomo - Italhotels Group 4*
Number of rooms: 24
Official Description (provided by the hotel):
Hotel Ginori Al Duomo and 'a boutique hotel located in the historical center of the city' in a pedestrian zone around the Duomo, the hotel offers special rooms renovated completamanete each other with antique furniture, the hotel also offers a garden where you can taste fine wines from the same cellar ... more   less 
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Also Known As:
Ginori Al Duomo Florence

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