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“Amazing customer service” 5 of 5 stars
Review of Ciao Hostel

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Ciao Hostel
Via Guido Monaco 34, 50144 Florence, Italy   |  
Hotel amenities
Ranked #67 of 220 Specialty Lodging in Florence
Vancouver, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Amazing customer service”
5 of 5 stars Reviewed July 17, 2012

I did not actually stay at this hostel, however, I accidentally made a booking with them while I was trying to book for Mary's Hotel in Paris. After my confirmations were sent and I double checked everything, it came to my attention that I had booked for Ciao Hostel. Realizing that the two had completely different addresses and were not even in the same city, I quickly emailed them to ask for a clarification. Not only were they very prompt in replying my email - I received a response in 16 minutes, they immediately assured me that my reservation will be cancelled. Worrying that my credit card would still be charged, I asked again to make sure there would be no charges, and surely enough, a very prompt reply was received confirming with me that no charges were made to my credit card.

If I were to ever visit Florence, I would definitely stay with Ciao Hostel judging by this awesome experience. Thank you so much!

  • Stayed July 2012, traveled with family
    • 5 of 5 stars Service
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61 reviews from our community

Traveler rating
    14
    34
    11
    2
    0
See reviews for
4
13
14
1
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
  • English first
  • French first
  • Italian first
  • Polish first
  • Portuguese first
  • Spanish first
  • Turkish first
  • Any
English first
Senior Contributor
21 reviews 21 reviews
7 hotel reviews
Reviews in 12 cities Reviews in 12 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed July 15, 2012 via mobile

The hostel is perfect for the money paid. It is new, clean, close to the train station and has a good room.

You wont have any surprise with this one simple, clean and confy.

  • Stayed July 2012
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perth, Australia
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed July 15, 2012

The room was of a reasonable price and one gets what they expect. It is relatively close to the main train station. It wasn't that close to the main centre but as Florence is a small city this isn't the biggest deal. Rooms are clean, there is a kitchen facility and clean bathroom. A shared bathroom was okay, however, one of the doors did not lock. Airconditioning was fine.
However, for a group of four travelling students, this suited our needs for the price well.

  • Stayed July 2012, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Coimbra, Portugal
Top Contributor
174 reviews 174 reviews
105 hotel reviews
Reviews in 99 cities Reviews in 99 cities
110 helpful votes 110 helpful votes
4 of 5 stars Reviewed January 8, 2012

When we arrived in this hostel we had to wait about one hour for the room to be ready, but we were on holidays, so no stress at all. The room had a good size, facing the main road with a balcony and was absolutely clean. The elevator was broken, so it can be difficult to climb the stairs with heavy luggage.
The bathroom was on the opposite door, cleanness so so... there was also a big kitchen, well equiped and always very clean.
The hostel is not central, you have to walk 5-10 min to SMN train station and some supermarkets and 15 min to historical centre, but the area is nice and safe, and there many bus stops too.

  • Stayed September 2011, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Netanya, Israel
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed January 4, 2012

We reserved a private room for 3, and got a private of 4 for the same price, which was great since we had more space. The room was spacious, had cool TV and comfortable beds. Our room and the others on the floor were in a kind of a big apartment, and we had 2 big bathrooms/showers and a great kitchen with everything needed to prepare food.
7 min walk from the train station and 15 min walk from touristic main sites downtown, which makes it pretty much ok for that price.
The price is reasonable, the hostel is quiet, the room are big and the kitchen is a lot of help. One of the best hostels i've been in.

  • Stayed December 2011, traveled with friends
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Queens, New York, USA
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed November 26, 2011

The hostel has a great kitchen and spacious room. The receptionist was knowledgable and very helpful. The area of the hostel is in the city center. The public buses are in front of the hostel. 5 minutes to the SMN Station by bus and about 10 minutes walking to the station. Everything was walking distance to main attraction places. The only disappointment we experienced was the hostel elevator was'n working at all during our stay and we had to go to the fourth floor. The bathroom wasn't taking care of (clean) that often, the lights wasn't working and after reporting it to the front desk, no one came to fix it. It was bad service! Fortunately we didn't stay that much in the hostel but we still expected nice and clean service.

  • Stayed April 2011, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matosinhos, Portugal
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 23, 2009

Excelent hostel. With many space, wonderful cleaning and great decoration.

Stayed September 2009, traveled with friends
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Ciao Hostel

Address: Via Guido Monaco 34, 50144 Florence, Italy
Location: Italy > Tuscany > Province of Florence > Florence
Amenities:
Free High Speed Internet ( WiFi )
Hotel Style:
Ranked #67 of 220 Specialty Lodging in Florence
Price Range (Based on Average Rates): $
Number of rooms: 18
Official Description (provided by the hotel):
The Ciao Hostel Florence offers interested travellers the opportunity to take a look around the cheap backpacker hostel without even stepping foot in Florence! ... more   less 
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