I did not actually stay at this hostel, however, I accidentally made a booking with them while I was trying to book for Mary's Hotel in Paris. After my confirmations were sent and I double checked everything, it came to my attention that I had booked for Ciao Hostel. Realizing that the two had completely different addresses and were not even in the same city, I quickly emailed them to ask for a clarification. Not only were they very prompt in replying my email - I received a response in 16 minutes, they immediately assured me that my reservation will be cancelled. Worrying that my credit card would still be charged, I asked again to make sure there would be no charges, and surely enough, a very prompt reply was received confirming with me that no charges were made to my credit card.
If I were to ever visit Florence, I would definitely stay with Ciao Hostel judging by this awesome experience. Thank you so much!
- Official Description (provided by the hotel):
- The Ciao Hostel Florence offers interested travellers the opportunity to take a look around the cheap backpacker hostel without even stepping foot in Florence! ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Travelocity, Expedia, HostelWorld, Agoda and HostelBookers so you can book your Ciao Hostel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.