Well, I'll start with the pros. The rooms are quite large and the bathrooms are enormous by European standards. The owners seem like lovely people, and there is almost no street noise to be heard from the rooms.
Now on to the cons, which unfortunately outweigh the pros in my opinion.
Firstly, we confirmed our arrival time twice by email, including the day before we arrived. We got there spot on the time that we nominated, and had to buzz the doorbell from the street (the B&B seems to be situated on the third and top floor of a rented office building). After buzzing for a little while, we were let in by some other guests who informed us that the owners would be back shortly. Since we weren't left waiting on the street, we didn't mind. Forty minutes later, a young woman arrived and started telling us off for arriving "whenever we feel like it". I explained to her twice that we confirmed our arrival time in TWO emails, but she just kept telling me off. She was extremely rude and unhelpful. The next morning the owner apologised for not being there to greet us and said that he had left a message on my phone to say that the girl was running late, but I did not have my mobile phone with me in Europe.
Our room was unfortunately off the communal kitchen, which meant that there was a lot of noise during breakfast (I wore earplugs and couldn't hear anything though).
The plumbing in the room makes a godawful noise every time the toilet is flushed and periodically when using water from the sink or shower. Although this noise is normal for this type of plumbing system, I don't think it's something I could ever get used to (it nearly gave me a heart attack on several occasions). The room also had signs everywhere saying to use only a little bit of toilet paper, to flush several times and that any disrepair would be added to the price of the room.
Perhaps this is why we were given almost no toilet paper during our stay. The reception is only manned during the morning (abandoned by midday) and for an hour or so in the afternoon from what we could tell, which meant there wasn't even anyone to ask for more. Even when someone came into our room to make up the bed and replace towels, they did not replace the toilet paper!
Lastly, the owner recommended a restaurant close by for our last night, and unfortunately it was very cold and raining heavily. We persevered anyway, and finally found the restaurant to discover that it was closed on Mondays. There weren't any other restaurants in the area, either.
However, I am sure that this was an honest mistake, as the owners seemed like lovely people. They even went to the trouble of putting a breakfast plate in our room on the last night of our stay, as we were leaving quite early when no one would be around. They seem to have "day jobs" and run the B&B as a side thing, which would explain why the service is lacking and feels laboured.
- Official Description (provided by the hotel):
- Our “Bed & Breakfast Leone X " is located a 10-minute walk from Santa Maria Novella central station, beside the Congress Centre Fortezza da Basso.It is located on the second floor of a charming building in a beautiful residential area of the city: the Galleria dell'Accademia, the Uffizi Museum and all major tourist attractions are within walking distance with a short walk.The “Bed & Breakfast Leone X "is also very easy to reach by car because adjacent to the historic centre and outside the Llimited Traffic Area; You can park at Via Leone X stripes on blue that are free night and holidays.Very spacious rooms, renovated, quiet and bright, all with private bathroom, TV, courtesy set, individually controlled air conditioning, wi-fi.The wi-fi is offered in all rooms of the Bed & Breakfast.We can reserve for You tickets for the main Florentine museums to enter the Museum without queueing and also collaborate with various restaurants with excellent tuscany cuisine and a friendly service.In case of reservation please indicate a phone number and time of arrival, thanks! ... more less
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