This was my first trip to Cortona and I was very excited about it, especially because Villa Aurea looked like the ideal place to relax by the pool,use the spa and have a great time.
This was unfortunately NOT the case. The Hotel is misrepresented in the photo's that I have seen of it. The entrance is quite lovely but other than that the place has a scruffy and run down feel to it. The staff was very rude and unaccommadating, not once but the whole time we spent there. There was no bar service during the day and nothing to eat if you wanted a snack or something in between meal times. I had arrived just after the lunch hour and was famished. I understand that Italy has the tradition for taking Siesta but when I asked if anything could be had, even olive or crisp as was just told no. It was very hot for the three days we were there and not even being able to order a drink during the day was annoying. The place has four star ratings after all.
The rooms were also not up to standard and the air conditioning was on but not really helping any, and it couldn't be adjusted to the desired lowered temperature.
The whole experience was very frustrating and we will never return there.
- Also Known As:
- Aurea Hotel Cortona
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