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Residence Il Casale: Traveler Reviews


Residence Il Casale
San Pietro a Cegliolo 434, Cortona 52044, Italy
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68% Recommend
3.5 of 5 stars 22 reviews
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Il Casale

Residence Il Casale

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2 of 5 stars
jtamchay 8 contributions
minnesota
Sep 25, 2007 | Trip type: Friends getaway
1/1 found this review helpful

Our stay was planned as part of a wedding group. We did not select this accomodation nor did we have any input as to the accomodation being selected.

Our flight was delayed and we arrived late to this accomodation.

The owner was very good about providing directions to our private driver and we were able to find this tucked away accomodation with no problems.

The building is old, the grounds are full of beautiful flowers and trees, but not without some problems due to age of the property.

The 10-12 individual units, mostly two bedroom one bath units, were all included in the group arrangement...we basically had the entire accomodation.

The fee was presumably negotiated for the group stay.

I cannot comment on that. It was more reasonable to stay at the selected accomodation than to find other accomodations in the vicinity as being with the group was the primary focus.

Our unit Gardenia, they seemed to all be named for flowers, was a one floor, 2 bedroom, one bath small /compact efficiency apartment.The kitchen was basic and very small, The mini /dorm sized refrigerator /freezer was not clean but usable.The bathroom was very clean, and large ; it had a large sink, toilet, bidet and a small shower. The towels were thin but good sized and the toiletries supplied were sufficient for a few days, not a week.Other units had a bedroom up and down and some had two up.All had a single bathroom. We understood that we should bring our own toiletries and we did. We also understood that these units were self catering...this means you bring your own supplies and we did.

Unfortunately the day we arrived the hot water was not functioning and that was due to neglect/maintenance.We saw the water heater calcifications. Once the hot water was restored it was plentiful and wonderful.

The furniture provided was a smallish kitchen table (about 24x18) with four chairs, a sofa which was old, springs worn out and shabby. The hutch contained some kitchen equipment and dishes. This was more cabin oriented than we would have preferred.

The beds were very short and if you were 6 ft. they were difficult to sleep in. The bedrooms each had a window with some screening but not fixed so that the flying insects stayed out.The bathroom had a fixed screen and let in some good daylight.

The living room/kitchen area was dark and not well lighted. The doors could be left open but then you were allowing the flying insects to come in. A no win situation.

As we were part of a group we had acess to many of the other units and for the most part they also resembled ours...very rustic.

The courtyard outside the units was small and the units shared some patio table and chairs...the washer for the compound was in a separate building and the charge was 6Euro, no dryer but they did have drying racks. We did not pay to wash clothes even though there was a charge.The drying racks were at each unit and worked very nicely in the courtyard.

No breakfast was included but you could go across the road to the owners other property, Villa Baldelli, where for 13 Euro you could get a continental breakfast...we did not do this. We heard the food was very good and the hotel was described as very nice.

The pool area was very nice...we did not use the pool.

The office staff was EXCELLENT...our luggage did not arrive with us and they kept in contact with the airlines and provided us very good information as to the expected arrival. The ability to have someone who spoke Italian to the airlines was "PRICELESS". We appreciated their efforts as the bags arrived 3 days late.

This accomodation is not near any town within reasonable walking distance. The nearest town was Camucia where the train stops...it has some smaller restaurants and grocery stores for supplies. The COOP store there also is quite nice and the prices are reasonable. Most stores do close daily between 1-3PM.

The city of Cortona, the walled city, is some distance and you will need a car if you want to go there.The parking is outside the walled city and free...the streets inside the walled city are very steep and it should be noted that for people with hip or knee replacements the walk can be tiring and sometimes dangerous. The cobblestones are slippery and uneven.
We had dinner one evening at LaBuccacia and the food was absolutely fabulous. It is a small owner run restaurant and the service and food were just great.

It is a lovely city and unfortuately we did not have enough time to devote to exploring it.

Would we have chosen this accomodation...no

Would we stay at this accomodation again...no

Would we recommend this accomodation...if you understand the limitations presented by the age of the buildings and that it is at best a one star accomodation...the bathroom was the best thing about "The Gardenia" at Il Casale...then I would recommend it.

The photos found online do not accurately portray the actual property and its condition...

  • Liked — The bathroom
  • Disliked — the dark rooms and not so nice furnishings
  • My ratings for this hotel
    • 2 of 5 stars Value
    • 1 of 5 stars Rooms
    • 2 of 5 stars Location
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
  • Date of stay September 2007
  • Visit was for Personal event (wedding, ...)
  • Traveled with Friends
  • Age group 50-64
  • Member since June 24, 2003
  • Would you recommend this hotel to a friend? No
  • I recommend this hotel for Great pool scene
  • I do not recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, People with disabilities, Older travelers, Families with young children, Families with teenagers
  • I selected this hotel as a top choice for Other
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $155 (year-round)
A delightful haven

Residence Il Casale

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5 of 5 stars
HappytravellerPurley 2 contributions
Purley, Surrey
Jul 9, 2007 | Trip type: Couples
1/1 found this review helpful

I recently spent a week at Il Casale with my husband and friends and we all found this place to be a lovely retreat. The gardens are beautiful and the swimming pool area is a delightful place to relax under the Tuscan sun.

Our accommodation was rustic, comfortable and relaxing and we all enjoyed having our meals outside our apartment. The apartment felt more like a little house with our own area of garden. Il Casale's position is very handy to reach a lot of interesting places and Cortona is a short drive away. (It is very reasonable to take a taxi if you wish to enjoy a few drinks in Cortona's ancient square). We drove to Siena and Lake Trasimeno with ease.

Vittorio, the owner and all his staff were very helpful and I would definitely recommend having breakfast at his other property, Villa Baldelli, which is just a short stroll away - it has a lovely terrace with views of Cortona and the breakfast was sumptious!

  • Liked — It was rustic and the setting was great
  • My ratings for this hotel
    • 5 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
  • Date of stay June 2007
  • Visit was for Quality time with friends
  • Traveled with Spouse / significant other
  • Age group 50-64
  • Member since January 28, 2007
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for A romantic getaway, Older travelers, Great pool scene, Tourists
  • I do not recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, People with disabilities, Older travelers, Families with young children, Families with teenagers
  • I selected this hotel as a top choice for Museums / Cultural / Historical sites, Great food / Wine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
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Average price*: $155 (year-round)
Lovely retreat but no internet

Residence Il Casale

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3 of 5 stars
DCDolcevita 39 contributions
Washington, DC
Jun 27, 2007 | Trip type: Couples
2/5 found this review helpful

Il Casale is a lovely, relaxing retreat, but it is far more rustic than the website suggests. Our apartment was quite large, with a bedroom, living room/dining room, full kitchen and two bathrooms. The bedroom had a double bed (really two singles pushed together) plus another single bed, antique dresser, chest and wardrobe. In the living room, a large sofa, dining table for 3, small TV with satellite but no video or DVD player, and assorted antiques. The kitchen was outfitted with a full gas cooktop/electric oven and small refrigerator, a few pots and pans, and some cooking utensils. Each bathroom contained a toilet, sink and shower, but no bathtub. On the grounds you could enjoy a clean, spacious pool, a garden area with chairs and tables, picnic and barbecue facilities, and a laundry room (washers only, no dryers but drying racks).

Our major complaint was that, contrary to their website and the information on Venere, there is no internet anywhere on the grounds, wireless or otherwise. When we asked about the internet, we were told they could not understand why the internet was not working and perhaps it was due to the weather. We had to go to the hotel next door, which is owned by the same family, and even there the wifi did not always work, but they let us use their computer. (When the wireless service does work, the charge is exhorbitant, but they gave us a reduced price after our complaints.)

Although the staff, both at Il Casale and Villa Baldelli, were extremely nice and helpful, the hotel did not provide what we felt were an appropriate level of supplies for a residence where people stay for several weeks. For example: They did not supply dishwashing soap, sponges, or paper towels for the kitchen, nor sufficient quantities of toilet paper and soap for the bathrooms, which we had to purchase ourselves. The maid service is once per week although you can arrange and pay for more frequent cleanings. However, when the apartment was cleaned, the soaps that were there were taken away, no new soap was left, and the sponge that we had purchased for cleaning the bathrooms was removed. This may have been an oversight and when we brought the office’s attention, we received a new sponge and two or three small packs of soap. There were extra pillows and blankets, but no extra towels. We were surprised to find there were no basic food supplies other than salt and pepper: no oil, sugar, coffee, spices; the cooking utensils were absolutely minimal (for instance, no spatula, slotted spoon, paring knives, plastic containers—essential things for cooking). The buildings, which date back to the early 1800s, are quaint but the plumbing system needs major work (the drains never stopped gurgling and popping), and, given the lack of windows, the only way to get light and air into the apartment was to leave the doors propped open. This, of course, meant major problems with flies and mosquitoes. The heating did not seem to work, either, which was needed at night even in early June. The original terracotta tile floors look beautiful, but you can hear every footstep of the people above you, which were sufficiently loud as to wake us up during the night and early every morning, and we’re both sound sleepers.

Il Casale is close and convenient to Cortona, assuming you have a car, as well as many other tourist attractions in Tuscany and Umbria. It's a good deal, since for the price of a small room at an inexpensive hotel – 100 euros a night -- you can get yourself a large apartment with kitchen. The photographs online are a bit misleading, so know what you’re getting into: this isn’t a luxury resort by any stretch; it’s a rustic retreat.

  • Liked — Location
  • Disliked — No internet
  • My ratings for this hotel
    • 4 of 5 stars Value
    • 3 of 5 stars Rooms
    • 4 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 3 of 5 stars Service
    • 1 of 5 stars Business service (e.g., internet access)
  • Date of stay June 2007
  • Visit was for Hobbies / interest / culture
  • Traveled with Spouse / significant other
  • Age group 35-49
  • Member since March 25, 2007
  • Would you recommend this hotel to a friend? No
  • I selected this hotel as a top choice for Museums / Cultural / Historical sites, Great food / Wine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Management response from SpiritofCortona, reception
(Management representative)
Sep 6, 2007
With reference to your comment we would like to explain you the following points as we believe that the satisfaction of our guests is vital in our sector.
First of all the internet connection, we are very sorry that it did not work during your stay but I can assure you that it was because of the weather, in fact, as you already know the signal comes from the hotel next door and a rainy weather can cause problems not only here, in our residence, but it is a very common thing everywhere. In other periods none of our guests has ever complained.
Secondly, as for the foodstuffs you mentioned (such as olive oil, sugar, coffee spices etc) we would like to inform you that we are not obliged to provide them, and on the contrary -according to the latest hygiene rules- we are not allowed to provide it, sometimes when the packaging is well maintained and not damaged we leave them available for the following guests inside the apartment.
Moreover our residence has Self-Catering apartments –as mentioned on the web site venere----- which means that the supplying of soaps and foodstuff is on the back of the customer also because we cannot know the single needs of our guests, however as you could have seen we provide basic things at the arrival but generally speaking we are not in duty bound to do so.
Furthermore, the reception is open both in the morning and in the afternoon in order to help our customers in everything the may need, therefore, if you had problems you should have mentioned them to our staff always at your complete disposal.
As for the other problems you had, such as the gurgling of the drains, the noise of the footsteps and heating etc. we are sorry to learn it now and only throughout the comments posted on Tripadvisor an an other site. If you had communicated them at the beginning of you stay we would have given you another apartment and we are sorry also to inform you that only you complained about all those lacks in our service in fact all the other guests have had a pleasant stay.

Your sincerely,
The Staff
Residence Il Casale


This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Average price*: $155 (year-round)
Il Casale is Wonderful.

Residence Il Casale

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4 of 5 stars
ShanaPVA 1 contribution
Virginia USA
Jun 20, 2007

Beautiful location for touring Tuscany. We loved the amenities - pool, kitchen,laundry. The location is walking distance to grocery and hike to Cortona. Train station is nearby. We appreciated the general quiet atmosphere and rustic surroundings. Would reccomend this location to anyone interested in touring Tuscany with a few days to soak in the sun by the pool.

  • Date of stay May 2007
  • Member since June 20, 2007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $155 (year-round)
bella Il Casale

Residence Il Casale

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5 of 5 stars
andreavirginia 1 contribution
virginia
Jun 20, 2007

I had a wonderful experience at Il Casale villas. The owners were friendly and the grounds were beautiful. It made for the best trip to Italy. The pool was immaculate and open for swimming at all hours. The rooms were spacious and fully equipped for cooking.

  • Date of stay May 2007
  • Member since June 20, 2007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
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Average price*: $155 (year-round)
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Residence Il Casale Address

San Pietro a Cegliolo 434, Cortona 52044, Italy