This hotel is ideally located within walking distance of the town center, and parking is not an issue as it is free on the street and the staff will park it for you--a big advantage in a Tuscany town. The staff is perhaps the friendliest, most helpful I've encountered in Italy or elsewhere. Joana ("Yo!) at the front desk is a sweetie and her recommendations for restaurants and sights were spot on. Luana is as competent a concierge as you'll find anywhere. On my first night there the AC in my (very small) room was not working properly, and the night manager promptly moved me to a HUGE room (the one Diane Lane stayed in?) for the night; it was booked the next day but they moved me, at no cost, to a bigger room than my original one. Then there are the breakfasts--quite simply the best complimentary breakfast I have encountered anywhere in the world. Wonderful assortment of goodies: cheese, prosciuttos, pastries, fruit, you name it. And plentiful American coffee.
If you are staying in Cortona, this is the place!