My new wife and I got married at Corte dei Papi two weeks ago and I can honestly it was the most amazing day of our lives. The venue served as the most perfect setting for the day and can only be described as a true Tuscan dream which I’m sure our guests would agree with. David (the owner) is tiresome in his dedication to the hotel and the service was impeccable - the venue deserves its five star reviews. On the run up to the wedding he answered every question we had and on arrival we were truly impressed with how helpful he was. Apart from a mistake on the wedding day when the wrong dessert was served (luckily it was still nice), the day was otherwise lovely.
As a result it pains me to write this next section but it would not be an honest review if I didn’t. So…now for the negative. We had been pre-warned by another local supplier in the area that David’s integrity was somewhat questionable when it came to money and that we should check our final bill thoroughly. Alarm bells had already started to ring, when a few weeks before the wedding David told us that we could not use the celebrant that we had chosen for our ceremony because he did not like him. We were understandably upset that David was trying to dictate the most important aspect of our day as we had put such a lot of effort into finding a celebrant that we liked and were comfortable with. My wife is a Wedding Planner and said she had have never experienced such a level of unprofessionalism from any wedding vendor. I’m so thankful that we stood our ground because the person we chose conducted the most beautiful ceremony for us. It is just a shame that David caused us such unnecessary stress and upset.
The day after the wedding was when things began to decline, when the following series of events occurred:
- For the evening party of the wedding David had insisted that each guest had a tab. We had no objection to this but it has since transpired that he was charging 5 euros for every drink – including a glass of water!!! This is simple daylight robbery. We do not object to this price for alcoholic drinks but for our pregnant bridesmaid, being charged 5 euros for a water was a source of some frustration
- The day after the wedding and in the past two weeks it has come to light that David had also been adding ‘mystery’ drinks on to people’s tabs. We had a small wedding of only 34 guests and 10 of those complained that they had been overcharged. One guest was charged for 22 drinks, without buying one drink for anyone else. He insists that he had 8-10 drinks! If he had of been the only guest to mention this we would not have been suspicious but a third of our guests believe that additional drinks were added to their tab which we believe is too much of a coincidence
- David attempted to charge guests staying with us at the venue for minibar items that they did not have
- We had told David that we were on a strict budget and therefore we wanted to pay for everything in advance which we did. The day after the wedding we received an additional bill for items that we did ask for (water with the meal) but also for items that David had taken it upon himself to serve but that we had never requested. We therefore refused to pay for these
- In addition to all this we do not believe that the number of bottles of Prosecco we paid for during the drinks reception were actually served. My wife was told that after 90 minutes that 29 guests (the drinkers) had consumed 24 bottles for Prosecco. At almost a bottle each they would not have been standing at the end of the night when they’d also consumed the wine on the table (3 quarters - 1 bottle each) along with the supposed 22 evening do drinks!
This is all such a shame as if were not for David Papi’s blatant dishonesty and penny-pinching we would not hesitate to recommend this as a wedding venue.
So for anyone thinking of staying at Corte dei Papi then do it – it’s gorgeous and would make the perfect getaway. However for any brides-to-be thinking of getting married at Corte dei Papi I would say (as would my wife) think very, very carefully. If you do then I’d pass on the same advice that was given to us – check your bill thoroughly (and refuse any insistence of a tab)!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
I usually never reply to reviews because I don’t want to influence in any way the judgement of those who read it, but this time I must do so because it is only right and proper that I reply to this defamation.
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First of all I would like to clarify the position of the suppler/celebrant… this person has distanced them self for a long time from this company for serious reasons, for which they never explained and I have even less desire to expose them here, for reasons of privacy, and only for this are the motives that have brought me to express my desire to not collaborate with such a person. But to satisfy the needs and the requests of our clients I have had no further dealings with the person in question - but from today, from what has been said, it appears clear that my fears of a negative and defamatory influence in our confrontation have been fully confirmed…this leads me to a logical conclusion to be able to say that the guests who have already come prevent in a negative way any confrontation.
I am very perturbed and sad about that which I have read, All of us have worked hard and have given 100%, as we always do for every one of our clients, to give those who stay with us the most beautiful and pleasant time possible! And so it has been - and this has been confirmed by the same newlyweds and by the majority of their guests before and after the event.
We have satisfied all their small needs, nothing has been left to chance.and I am happy that the majority of the guests have praised us with words of thanks and esteem, writing numerous beautiful dedications in our guest book on their departure.
It seems only right for me at this point to be more precise:
As soon as your guests arrived, and in fact prior to check in I realized, and only then, that some of the rooms had been assigned to newlyweds and person that were not part of the same family and that in some cases hardly even knew them - this naturally was in order to lower the price and share the cost of the room for 3 or 4 persons according to the room size. I was told that the guest were to personally pay the cost of the room. Also during the morning of the wedding some people who were not staying at the hotel, without any previous advice, had used some of the hotel rooms, to freshen up, have a shower and change clothes, asking for additional towels for the shower and other requirements.
No harm in this, (even if unusual and a little untoward), if not for the fact that at the end they served themselves from the bar fridge in the room, and naturally we charged the respective room number, but they protested and no one wanted to admit to having consumed that which was used. In the end to avoid any unpleasant embarrassment and useless arguments, we paid for such consumption by the clients who stayed in the said rooms.
With regards the bottles of prosecco and wine. I would like to specify that not only that they were not debited any bottles outside the budget, but that we even served some extra bottles of prosecco without debiting the account, this is always done to try and best satisfy the client while respecting their needs by trying to offer the best service.
Given that today without any foundation I have been questioned about the number of bottles consumed and some drinks at the bar during the day of the ceremony, and I must underline that from the arrival of the guests consumption from the bar had started already from 2.30pm and not at the start of the aperitifs at 3.30pm, the party then continued for all day until 2.30am - and for the entire time the guests did not stop drinking and carried on their consumption at the bar - I leave to you to make your conclusion and comment - on the possible quantity of drinks that can be consumed in the space of 12 hours.
And to underline the fact that the guest must pay for their own consumption, (the cost of the consumption for the day of the wedding was already agreed in advance, on the occasion of our numerous exchanges of e-mail, as a lump sum with the newlyweds, without indicating if these were cocktails, beer, prosecco etc. to give an overall cost for the drinks, this should have been the responsibility of the newlyweds to advise their guests of this, given that the drink costs were to be debited to the guests, but evidently this was not done) to be able to choose ‘freely’ to pay directly at the bar or debit the drinks to their room, for those who were staying at the Relais, or enter them on a list with their name for the others who were not guests of the Hotel - ’who must make the payment at the end of the evening”. No one protested and as it happened those who paid the same evening, considered the amount correct for every drink included, but I must reflect on the fact that the only objections came from 2 couples who ‘Very cheerfully’ left the hotel without paying the account for their drinks, and that only the day after presented themselves at the reception to settle their drinks bill, and protested that at first it was unjust.
At the end to not create any unpleasant argument I believed it opportune, also on this occasion, to not insist further and to not debit the said drinks.
To be precise I have not ever charged for any glasses of water (and it seem to me even absurd that I must specify this!!!) and that the amount of which is the subject of the objection could be valued at the most at around 100euros - that, as well has never been paid by the guests even if it should have been.. I wish to underline this is not an economic fact but because I believe that the question should be taken back to its origin, or rather to the insinuation made about our professionalism and honesty that is still as it was before their arrival, and that therefore this has given the guests the liberty to be able to make false insinuations.
All this explanation has been necessary in order to clarify, as to what effectively happened. That which remains from all this is the certainly that we have done everything possible to make our guests stay special, and have been greatly deluded by their behaviour.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.