The hotel told us they had free parking but neglected to tell us that is was several blocks away and that there was an incredibly steep incline to get to their hotel. When we arrived in our room, the water stopped working so we couldn't take a shower or wash up. We were also promised free Wi-Fi in our rooms but it turned out that there was only Wi-Fi available in the lobby. Our air conditioner turned on but never cooled the room. Our "flexible" reservation cost extra but turned out to be inflexible. When we checked out after one day (due to all of the problems), we were told that we'd still be billed for an extra day in spite of paying extra for a cancellable reservation. The hotel appeared to have been last remodeled in 1950. Finally, when we checked in, we were told that the "included" complete breakfast was actually just croissants and coffee. If we really wanted the "complete" breakfast, it would cost $8 Euros additional. I was very disappointed with the Hotel San Michele.