We paid a higher rate for a "flexible" reservation which we made from an albergo where we were staying in Tuscany. To avoid confusion we had a bilingual Italian help us with the reservation. We were told there was a "full buffet" breakfast included, free wi-fi in the rooms, and free parking 200M from the hotel. When we arrived there were no parking spaces. We wanted to take a shower but there was no water at all. Also no wi-fi. And their idea of a "full buffet" was a croissant and coffee. This would have been fine if they were rated a one or two star hotel but they are allegedly a 4 star hotel.
They wanted an additional 8 euros per person per day for the true buffet breakfast. The downstairs where one had to go to use internet smelled like an open sewer and the lounge where one got wi-fi was often filled with smoke from the adjacent courtyard. They finally got the water going and then our toilet and shower both leaked all over the bathroom floor.
If you think a hotel that hasn't been remodeled since 1940 with old filthy rugs and bedspreads is "charming" then go for it. We opted to check out and go to a better place, which was also 35 euros/night cheaper. By the way the "flexible" reservation wasn't that at all- it was just a higher rate. Even though we only stayed one night, Hotel San Michele said we were obligated to pay for 4 nights...
- Also Known As:
- San Michele Hotel
- San Michele Cortona
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