Just left the hotel, awfull Hotel, the breakfast included is too simple and they charge you another 9 euros for an upgrade, but is also as poor as the included one, staff is weak, parking is 20€, rooms are noise, no power outlets. Bathrooms smells bad, bed were hard and blankets were dirty. We suppose to stay 5 nights but we left 1 day earlier due to all problems and they charged us a 56€ penlty (absurd!!!!)......strongly not recommended......

I booked two single rooms in September 2011 for our stay in mid-May. When we arrived they did not have 2 single rooms so they had to upgrade us to a Superior Room and a Room but at the single room price. The rooms were nice enough. The Superior room was on the street where all the workers drove around 6 am and late night diners walked. It was quite noisy but that was manageable.
The problem was the staff. For the first two days whenever we encountered a staff member they had to remind us that we were staying in upgraded rooms that we were not paying for, like some poor relative who they were giving a treat.

The staff was often unfriendly and uninformed. One perspn at the desk told us we had to pay for use of the inherent (which you could only access from one small area in the hotel) while another staff member told us there was no charge.

I would never stay there again mostly because of the surly staff.

Attractive position close to main square with fine views over the countryside. Parking is a problem in the town and 20 euros is the charge for the hotel garage! The alternative is to park just outside the city wall and climb back up the hill to the hotel . In our experience this is a perfectly safe place to leave the car and the walk is a pleasant bit of exercise before the first drink of the day.
The staff are efficient and pleasant appearing at the door as soon as the car stopped to help with luggage.
An ample supply of restaurants are within easy walking distance and the town is a most interesting overnight stop.
Bedrooms are ancient as shown by the painted wooden ceilings but the beds are wonderfully comfortable and the bathrooms immaculate.

I have just returned from my annual stay in Cortona. I have stayed 5 times in the San Michele and have never been disappointed. Francesca and her team are fantastic and nothing is too much trouble in making your stay enjoyable. The hotel is exactly in the right place. It is just off the main square which houses great bars and restaurants. The rooms are completely in character and it is possible to have fantastic views from private balconies over the beautiful Tuscan countryside.
A must stay if you are in Cortona.