We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“A lot of potential, not so much kinetic..........” 2 of 5 stars
Review of Borgo dei Sensi

We can't find prices for this accommodation
Our online travel partners don't provide prices for this accommodation, but we can search other options in Tuscany
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Borgo dei Sensi
Save Saved
You added Borgo dei Sensi to your Saves list
Via Borsano, 199 | Localita' Borsano, 59024, Italy   |  
Hotel amenities
Ranked #3,085 of 4,034 Specialty lodging in Tuscany
Denver, Colorado
1 review
“A lot of potential, not so much kinetic..........”
2 of 5 stars Reviewed October 9, 2012

Twelve of us rented this property for a week in September, 2012. Based on the previous trip advisor ranking and pictures of the villa, we had high expectations of this villa. Although this villa has a lot going for it, charming building, scenic location, and lots of amenities, it suffers from lack of care and attention to the renters. Some of these (lack of screens in a very buggy climate) are common to other rentals, most are not. When we arrived, an hour before the agreed on time, we arrived at a locked gate so that we had to park on the street for an hour. When we called the in-town agent, we were told that we were an hour early and would have to wait. One gate key for an automatically closed gate with a rental for 12 travelers in four cars doesn't cut it. Only two villa key sets for a 6 bedroom villa. Locks that don't completely work. Uncut grass. A algae-infested pool. Two flimsy bath towels (more like dish towels) per room for one week. Lack of complete kitchen amenities (like matches to light the gas stove). One or two of the rooms suffered from a urine smell emanating from the drains. These were the conditions that we encountered. As we prepaid for the villa, I withheld half of the damage deposit until some of the conditions were corrected (most weren't). And this was met with some resistance/argument. (OK, I didn't expect them to correct ancient plumbing issues in one week). Bottom line? I wouldn't rent here again. Our week was pleasant, but not what it could have been.

  • Stayed September 2012, traveled with friends
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

14 people have reviewed this hotel

Traveler rating
    6
    2
    0
    5
    1
See reviews for
3
4
Solo
0
Business
0
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room Tips
Date | Rating
  • English first
  • French first
  • Italian first
  • Any
English first
Boulder, Colorado
1 review
2 of 5 stars Reviewed October 8, 2012

Unfortunately, I cannot recommend Borgo dei Sensi. 1. Our expectations were unreasonably raised by the photos on the website and description of the Villa. Expectations could have been managed by prominently stating extra charges for ammenities, many of which excited us but whose cost proved prohibitive for our budget. 2. Upon arrival, we found a smelly interior and shabby cleaning job indoors and out: the swimming pool was filthy. 3. The mosquitos were horrendous and we should have been warned and/or steps taken by the landlord to solve that problem. There were several specific issues with our room, which was nicely situated by itself with a beautiful patio. 4. However, the toilet seat was broken. 5. The room infested with large wasps. We had to remove one or two a day. Since I am allergic to bee stings and mosquito bites, this was disappointing and dangerous. 6. There was a very flimsy, non-sealing screen door which was totally unsatisfactory and should be replaced with something sturdy that closes properly. The room was beautifully decorated and had no windows. Thus the French doors had to be open as they were the only source of light and air circulation; thus, the faulty screen door was a huge problem. 7. The room was poorly lit as there were two small lamps (one shed soft red light, which is nice but not without other adequate lighting!) and no overhead lighting.

  • Stayed September 2012, traveled with friends
    • 2 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boulder, Colorado
1 review
2 of 5 stars Reviewed October 6, 2012

Not only was the villa dark due to poor lighting and being built into the side of a hill but, it needed extensive maintenance, lacked proper instructions on how to run dish washer, microwave, turn stove and oven on, washer leaked, sliding glass door did not lock, strong odor of mildew and sewer in some of the sleeping rooms upon check-in. What they had plenty of for such a POSH villa were photocopies of "Do Not Smoke" signs taped to various walls thoughout the villa which added to the less than POSH attmoshpere of the villa. If they had framed and used the original red and black lettered government signs it would have been less tacky. The pool lacked upkeep (green slime on pool walls, leaves and bugs floating on water's surface) and I doubted if the proper level of chemicals were established making the use of the pool a potential health risk. Needless to say, there are a lot better maintained and attractive villas to rent then what our group of 12 USA citizens experienced at Borgo de Sensi. BTW - even the rental agency failed - they misspelled the address of the villa on our confirmation paperwork forcing use to hunt and peek for its location on our GPS units AND for 12 people we only had one set of keys for the villa making coming and going a logistic nightmare to ensure the safety of the property and our belongings. Think twice about renting this place unless the do some major rework and focus on what the owners should provide for such a promoted upscale vacation rental.

Room Tip: Room in back of villa is a cave and had a strong mildew odor. Lack of properly fitting screens allo...
See more room tips
  • Stayed September 2012, traveled with friends
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
italy
1 review
4 of 5 stars Reviewed March 3, 2008

The most significant side of Borgo dei Sensi is that one doesnt feel himself in a hotel. The owners, the atmosphere and surrounding make you feel relaxed and turn your stay in an exceptional experience. The Spa part is also very nice and as the hotel has only 6 rooms, most of the time you enjoy the facilities by your own. The dinner served in the hydrotherapy is unforgettable Borgo dei Sensi is highly recommended.

  • Liked — SPA, the Owners and the structure
  • Disliked — Food
  • Stayed March 2008, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Borgo dei Sensi? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Borgo dei Sensi

Address: Via Borsano, 199 | Localita' Borsano, 59024, Italy
Location: Italy > Tuscany
Amenities:
Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool
Hotel Style:
Ranked #3,085 of 4,034 Specialty lodging in Tuscany
Price Range (Based on Average Rates): $$
Official Description (provided by the hotel):
Immersed in the beutiful surroundings of Tuscany's landscape, the Borgo dei Sensi Estate embraces his guests on an elegant, homely and relaxing stay. All our passion, our experience and our hospitality culture have been used to create a little world where everything, every detail contributes in relaxing and wellfeeling our guests. Inside the XI Century Villa we created an exclusive SPA where luxury is water joined by quietness, privacy and a timeless dimension ... more   less 

Owners: What's your side of the story?

If you own or manage Borgo dei Sensi, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.