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“A perfect location” 4 of 5 stars
Review of Excelsior Palace Hotel

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Excelsior Palace Hotel
4.0 of 5 Hotel   |   Via Toselli 8, 98039 Taormina, Sicily, Italy   |  
Hotel amenities
Ranked #37 of 89 Hotels in Taormina
Aberdeen
Level Contributor
135 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
“A perfect location”
4 of 5 stars Reviewed October 22, 2012

This hotel (which is over a hundred years old) has a slightly old-world elegance with wonderul gardens, swimming pool and outlook towards both the sea and Mount Etna. Our room was very spacious with generous storage and a shower more powerful than any I have previously come across in a hotel (room 022 - oddly, next to the room where a previous reviewer complained of the low pressure in the shower!). The room gave us views across both the gardens and Mount Etna. The air con was swithched off at night which was a bit of an irritation and be warned that you need to make provision for mosquitos - I got several impressive bites. Having said that, the hotel staff were happy to supply a plug-in mosquito repellent when asked.

The location of the Hotel is perfect - just at the start of the Corsa Umberto, so that it could not have been easier to take an after dinner stroll each evening down this wonderfully atmospheric pedestrian street. The Hotel is also ideally located for exploring the whole of Taomina and Castelmola.

Food was good overall, with 4 courses available at dinner. Staff were pleasant and generally efficient although we did have a couple of 'Manuel' moments at meals... The bar area and the interconnecting lounges were lovely and the 'extras' served with pre-dinner drinks a very nice touch.

The swimming pool was theoretically closed but my husband was told he could use it and there were towels available in the pool area. He felt the pool was very impressive for a hotel in terms of both length and depth, and it was certainly situated to make the most of the views.

I can definitely recommend this hotel, though B & B might be better than Half Board if you want to sample the best of Sicilian cuisine.

Room Tip: It is worth paying for a room with a view of the gardens and Mount Etna.
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  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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389 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (101)
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Dereham
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed October 17, 2012

We stayed for a week having booked through Citalia. The views from the hotel are wonderful, stretching north and south along the coast with Etna rising magnificently inland. The main street of Taormina, Corso Umberto, starts at the front of the hotel but as you also look down from the patio onto the Autostrada there is significant traffic noise. Our room, 021, was on the corner of the ground floor with two windows and a narrow balcony, so we had a stunning outlook. The bathroom needed up-dating with miserable hot-water pressure in the shower and inadequate safety equipment like a hand rail and anti-slip mat. Brown tiles are rather dismal! Although it was early October it was warm at night and the AC went off about 3.00 a.m. and we didn't feel safe leaving the window open as it would have been possible for someone to have gained access along the balcony.
We wished that we hadn't had to accept half-board as the food was a real let-down. On most days the vegetables that came with the main dish had been frozen (there was a warning on the menu) and were so soggy and tasteless they were inedible. In addition the deserts had been plated for so long that it was possible to tip the plate vertically and neither the cake nor the sauce moved - they were stuck fast. This is in a country renowned for its fresh seasonal food - marks 0/10.

Room Tip: Rooms with a balcony and a view of the sea or Mount Etna
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  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leeds, UK
Level Contributor
86 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
5 of 5 stars Reviewed October 10, 2012

Helpful, polylingual staff; comfortable, decent-sized room, good breakfast, lovely swimming pool - big enough actually to swim in, and to top it all direct views of Etna gently smoking away from the room window.
If one wanted to cavil, then the balcony is quite small, and there is no parking (but the multistorey carpark is not far away). But these are a small price to pay.
We didn't eat in the restaurant, so can't comment on food.

Room Tip: As far as we could see almost all rooms have the fabulous view.
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  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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West Runton
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed October 8, 2012

Old fashioned courtesy and service in a wonderful location. Our room faced Etna with a side view to Giardini .Change of bedding every other day. Lovely pool area. Good choices of local dishes in the restaurant. We were very well looked after !
Out and about the main steet of the town is yards away, is flat and an easy half hours stroll to the opposite end with plenty of distractions. If you are nimble try the path from the Wednesday market via Saracen Gate up to Castelmola. Or the path down to the railway station off Via Roma. And only € 3.95 each way to Catania and Messina by train.

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
3 of 5 stars Reviewed October 7, 2012

A pretty good location at one end of the main street of Taormina but the room was small with extremely bad water pressure in the shower and only one pillow but they provided another when asked. Somewhat friendly staff but clean

  • Stayed October 2012
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ardiff
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed September 24, 2012

Stayed here in September 2012, stunning location overlooking the sea with Mt Etna in the background. Get a 1st floor room with a balcony and etna view and you wil wake up every day to the most amazing views.

Hotel is elegant and has a period feel to it with may interesing features. The pool is accessed down steps leading through to lovely shaded gardens and onto pool area on a cliff overlooking the bay and giardini Naxos. Get a bed next to the cliff for the view and breezes coming up the mountain and the day will drift by in a lovely haze of Sicilian beauty.....

Service and hospitality is fantastic and we were treated very well indeed. Will have no qualms returning again and again and again, bellissimo!!!! Magnifico!!!Perfecto!!!

Alex, Cardiff

Room Tip: etna view room
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  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
north west
Level Contributor
48 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 stars Reviewed September 9, 2012

Traditional hotel set in the hillside of Taormina. Great sea views and views of Mount Etna. Single rooms very small but good en suite facilities. Food bland but plentiful. Thursday night poolside buffet very good. 100+ steps down to the pool made this hotel unsuitable for anyone with hip problems who wanted to swim or sunbathe.

Ideal location within 100m of the main throughfare of Taormina. Short walk to the Greek theatre, the botanical gardens etc.

In a group with Riviera Travel. Wine and drinks oders were not receipted just a note on a pad. As a result we were charged for 2 bottles of wine we had not ordered. Surly reaction from the receptionist when this was challenged. Shame, this one problem on the last night was our last memory.

I would go again but would ask for receipts for wine/drinks to avoid an unpleasant scene.

Room Tip: If you want a single room it could be worth paying the supplement for a double/twin for sole occupan...
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  • Stayed September 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Excelsior Palace Hotel

Address: Via Toselli 8, 98039 Taormina, Sicily, Italy
Location: Italy > Sicily > Province of Messina > Taormina
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#23 Luxury Hotel in Taormina
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Excelsior Palace Hotel 4*
Number of rooms: 88
Official Description (provided by the hotel):
The Excelsior Palace Hotel even to day after more then one hundred years its building is considered one of the most appreciated hotel structure in Taormina.Its architecture draw its origin from a context cultural and natural,Greek,Roman and Medieval.The Excelsior Palace Hotel looks over one of the most beautiful panoramas of the world:Etna and the Bay of Naxos, the Greek Theatre, and the immense space of the Jonian Sea. ... more   less 
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Also Known As:
Excelsior Palace Taormina
Hotel Excelsior Palace
Excelsior Palace Hotel Taormina, Sicily

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