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“Wonderful in every way” 5 of 5 stars
Review of Hotel Villa Carlotta

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Hotel Villa Carlotta
4.0 of 5 Boutique Hotel   |   Via Pirandello, 81, 98039 Taormina, Sicily, Italy   |  
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Ranked #2 of 88 hotels in Taormina
Brighton and Hove, United Kingdom
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
21 helpful votes 21 helpful votes
“Wonderful in every way”
5 of 5 stars Reviewed September 9, 2013

If you are wanting a romantic location where you feel special and very welcome, then look no further than the Villa Carlotta. From beginning to end, our three-day stay was fabulous and memorable for all the right reasons. Without exception, the staff are extremely helpful, courteous and friendly without being over-fussy or unprofessional, and thank you Simona especially for being so lovely. The decor of the hotel was completely to our taste - lots of eclectic pieces of artwork and furnishings dotted about, giving the hotel a very original feel. We were staying in a junior suite that had sublime views of the sea and village below, and our room was absolutely delightful in its decor, amenities and comfort. We wanted for nothing!

The food was gorgeous - beautifully presented fresh produce. Little touches such as presenting breakfast yoghurt in tumblers, rather than still in the plastic carton (as was the case in our next hotel which cost a lot more to stay at!) make all the difference in the overall experience of staying somewhere special.

The location of the hotel is great - not too far to walk to get into Taormina centre, but far away enough from the hustle and bustle and therefore noise.

Anyone thinking of going into the hotel business could do with a visit to the Villa Carlotta to see how it should be done, and make some notes.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (141)
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English first
Woking, United Kingdom
Reviewer
5 reviews 5 reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed September 8, 2013

The minute we arrived at the hotel we knew we had made the best choice. Wonderful greeting, very friendly and professional staff. They all made you feel like family and remembered all the little details like our choices and names. Fantastic Customer Service at all times. Our room was beautiful with fabulous views too. We were warmly greated by Alberto and Staff and were offered complimentary drinks on arrival. Simona and the other staff on reception were most helpful in offering advise on restaurants and attractions in the area together with making reservations. All their recommendations were perfect. We absolutely loved our time in the Hotel Villa Carlotta and will definatly stay there again. Also the breakfast isone of the best in the world. Many thanks to all the staff for making out stay such a memorable one.

  • Stayed September 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
villacarlotta, Front Office Manager at Hotel Villa Carlotta, responded to this review, September 9, 2013
Dear Jan from the U.K.,
we were all struck by the wonderful review you just posted in Tripadvisor.
Our staff is very committed in providing the best service possible; in our opinion luxury is not only a beautiful room and a view but most of all luxury means service at 100 % and as you well pointed out we try to do our job as better as we can.
I am looking forward to see you next year, for sure !
All my best to you,
Mr. Riccardo Curcuruto, f.o. manager
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Warsaw, Poland
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed September 7, 2013

Beautiful luxury villa with sophisticated and romantic atmosphere.
Very cozy rooms and magnificent pool with well maintained garden gives a sense of intimacy, exclusiveness and endless relax.
The rest in the chair, reading book among authentic roman catacombs provides atmosphere of mystery and uniqueness of this place.
The staff is very hospitable, friendly and helpful at all times.
Having a delicious Sicilian breakfast and drinking excellent latte macchiato freddo on the terrace we have enjoyed an amazing sea view with floating ships and majestic Etna.
Location is great just go through a beautiful park and we're in the center of Taormina.
To Isola Bela we have path with steps where we can admire beautiful landscapes.
There is no doubt Villa Carlotta is the best and most charming hotel in Taormina.
Hotel with a soul!

Room Tip: mini-suite no 14 have an excellent terrace
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  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
villacarlotta, Owner at Hotel Villa Carlotta, responded to this review, September 9, 2013
Dear Pati from Warsaw,
let me thank you so much for expressing many beautiful words about Villa Carlotta and describing it and its offer so well !
Let me also thank you especially for underlining that we are a "hotel with a soul" and believe me in 2013 it is quite hard to be like that.
Kind regards from my self and our staff,

Mr. Andrea Quartucci, the owner
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London, United Kingdom
1 review
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed September 6, 2013

We travelled in August with our 4 year old son. We were looking for somewhere that met our high standards and was also child friendly. We chose Villa Carlotta very much influenced by the reviews on Tripadvisor and were not disappointed. Firstly as has been said by others the staff are what make Villa Carlotta special. We must say that truly all the staff we met, the bar staff, restaurant staff, cleaners, chef and reception staff were all totally professional and genuinely warm. The staff made our son feel very special but this is we observed the genuinely warm Villa Carlotta way. The residence is charming and comfortable. Our suite had my essential tea making facilities, with a large terrace with sun loungers table and chairs and a bath you could truly sink into. The pool area was a major plus with our son and was totally clean and comfortable and there was always availability with loungers etc. there is also a bar by the pool where you can have lunch. Taormina is a totally romantic place and the breakfast area at the top of the residence has truly romantic views and a wide quality food selection. Thank you Mara, Alberto, Simona, Nathalie, Olga and Ricardo and everyone at Villa Carlotta. We and our little Angel had a great stay and are looking forward to seeing you all again.x

Room Tip: We had a suite with a sea view which could be enjoyed in private on the large terrace.
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  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane, Australia
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed September 5, 2013

The minute we arrived we knew we chose the right hotel. We were greated by Olga, who had our luggage and car taken care of straight away, and as we were early escorted us upstairs to rooftop terrace where we were warmly greated by Alberto and the chef & staff and were given complimentary drinks (Prosecco) and pastries. When we got into our room, more than a half an hour early, we found the room to be huge with 2 terraces overlooking the pool and a fantastic ocean view. We discovered the other staff at breakfast the folllowing morning Natalie and Mara were just as accomodating, and as usual at breakfast each morning we had Alberto fussing over us like a long lost relative. I speak reasonable Italian, however my wife speaks little and all the staff could easily switch from Italian to English to a variety of other languages fluently. We travel Italy extensively and for long periods and this is one of the best ones, however I feel that the staff is one of this hotel's greatest assets, grazie tutti at Villa Carlotta, also thanks Alberto for the farewell Canoli.

Room Tip: We had room 103, perfect for families, however I imagine that all the rooms are up to a high standar...
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  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Contributor
12 reviews 12 reviews
12 hotel reviews
Reviews in 11 cities Reviews in 11 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed September 4, 2013

I made an reservation for Junior Suite with standing balcony and sea view. We came to Taormina for our post wedding trip. The Junior Suite is VERY Junior. The standing balcony can barely fit one person and there were barely any seaview. I was quite disappointed at the room but the overall stay was lovely at Villa Carlotta. Staffs were very friendly and helpful (except Simona, my wifi in my room never worked and we informed her and she said she would follow up on the issue and she never did) Our check in was fast and easy and we had our welcome drinks with delicious cookies on the rooftop restaurant. I believe my husband would agree, they had an amazing breakfast!!! The hotel is about 10 mins walk from the central main street area. It does not have much amenities on site.

  • Stayed June 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
villacarlotta, Front Office Manager at Hotel Villa Carlotta, responded to this review, September 6, 2013
Dear Madame from New York,
I would like to thank you for taking the time to post a review with many positives and a few negatives.
I am quite surprised to read that our Junior Suite was small; we are a 1800 old villa converted into a luxury boutique hotel and most people know that our sizes are not those you have in USA or in big brand hotels but large enough and certified by the local association; all our rooms have the same view as they ALL face the same position, so we really do not understand why you titled the review saying barely a sea view. The review before yours and the review after yours praise our rooms defyining them "huge and with stunning ocean view"... so it is true that each one has his personal opinion but the view you have or you don' t have (you can check also the videos posted in our website, the sea view is absolutely at 180 degrees).
Last but not least; your complain about Simona.
I apologize if you were not happy with her problem solving. Simona is a great resource for Villa Carlotta and if you read she is complimented by many TA reviewers and many people thanked her for her hard work and problem solving including concierge services. You were very upset by the free wi-fi which wasn't working properly; she was simply trying to tell you that there was a telephone line problem in the whole Taormina area and Internet wasn't working and she would inform you when the problem was sorted out. I am sorry that you misunderstood that with a lack of service but that's not the case, it was a problem the hotel could not fix (no internet- no phone due to the big storms) . It is surprising that you didn't inform myself of these issues once here as we could have easily sorted them out.. We could have moved you to another room and given you an internet pen drive if you had such an urgence for the internet.
Thank you for your time and again sorry if you were not completely happy with us, we will do better next time.

Mr. R. Curcuruto, front desk manager
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NYC
2 reviews
Reviews in 2 cities Reviews in 2 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed August 31, 2013 via mobile

A wonderful start to a Sicilian holiday. Incredibly relaxing. Rooms are gorgeous and breakfasts - wow - huge variety and top quality. All staff lovely, Mara brilliant with kids and very welcoming. All made our stay very special indeed. Coming back and recommending to all family and friends.

  • Stayed August 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Villa Carlotta

Address: Via Pirandello, 81, 98039 Taormina, Sicily, Italy
Phone Number:
Location: Italy > Sicily > Province of Messina > Taormina
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Luxury Hotel in Taormina
#2 Family Hotel in Taormina
#7 Business Hotel in Taormina
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hotel Villa Carlotta 4*
Official Description (provided by the hotel):
Villa Carlotta is an aristocratic 1860 Sicilian villa converted into a luxury boutique hotel in the centre of Taormina at 5/7 minutes walk to the historical pedestrian area of town. Our hotel, member of the Small Luxury Hotels of the World group, is located in a panoramic and tranquil part of Taormina, overlooking the Ionian sea, lush mediterranean gardens, Italy’s mainland coast and on one side Mount Etna, Europe’s highest and most interesting active volcano.You can feel an informal and elegant atmosphere all around the hotel which has been decorated individually by celebrated Italian interior designers making it an idyllic place, ideal for honeymooners or for those looking for romance, relax and good Sicilian food. ... more   less 
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Also Known As:
Carlotta Hotel Taormina
Hotel Villa Carlotta Taormina, Sicily

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