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“Sea paradise!!” 5 of 5 stars
Review of Mazzaro Sea Palace

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Mazzaro Sea Palace
5.0 of 5 Hotel   |   Via Nazionale 147, 98030 Taormina, Sicily, Italy   |  
Hotel amenities
Ranked #37 of 89 Hotels in Taormina
Melbourne, Australia
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
“Sea paradise!!”
5 of 5 stars Reviewed April 27, 2012 via mobile

Situated right on the beach, the meditteranien sea, on the ancient coast of Toarmina Sicily. Sea palace offers you the real Sicilian experience, from having breakfast under the olive tree on the beautiful terrace, to walk from your room straight to the beach. The rooms were large, clean and lavish. Highly highly recommended!!!!!!

  • Stayed April 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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93 reviews from our community

Traveler rating
    46
    25
    10
    6
    6
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15
47
5
8
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
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  • English first
  • French first
  • German first
  • Italian first
  • Russian first
  • Spanish first
  • Any
English first
Boston, Massachusetts
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed November 2, 2011

I have stayed at the Mazzaro' Sea Palace a few times now, and it never disappoints. My only complaint is that I haven't been there in the summer (but that's no fault of the hotel). Everything--from the staff, to the rooms, to the breakfasts and dinners--is first class.

Room Tip: I have only stayed in the rooms on level 2, and I have been very happy with these. The decks overloo...
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  • Stayed October 2011, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kenilworth, United Kingdom
Contributor
15 reviews 15 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed October 21, 2011

This is a great hotel. Rooms clean and comfortable. Plenty of toiletries. Restaurant is excellent with a superb breakfast buffet. Reception staff were very helpful at all times. Restaurant staff were very professional. It has a nice private beach and is well located for easy access to the town via the cable car. Due to its position right on the coast, the railway line runs behind the hotel through a tunnel but did not cause us any inconvenience (i.e. loss of sleep)

  • Stayed October 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manassas, VA
Senior Contributor
36 reviews 36 reviews
10 hotel reviews
Reviews in 18 cities Reviews in 18 cities
24 helpful votes 24 helpful votes
2 of 5 stars Reviewed August 4, 2011

The hotel was very cheesy - think Austin Powers movie, very 60's. That would have been fine if it weren't for the staff. They were rude, dismissive, and never smiled. We were told the first night that we couldn't have dessert with an after dinner drink on the balcony because the piano player was playing. OK, so we went to the store across the street and bught a bottle of wine for $10.00, sat on our large balcony and enjoyed the view. The hotel lost a lot of money on us because we would have bought drinks at an expensive price every night and would have had dinner at the hotel if we wernt treated so rudely.We were there for 4 days and never saw anybody at the bar or drinking outside with the piano player. I can understand why. We were shocked at the attitude of the staff. When we met the manager, we understood - think Nurse Ratchet!
I have to say that the views from the balcony were outstanding, one the best we have ever had. The balcony was huge and it was beautiful during the day and in the evening. If you don't mind rude staff, the ocean view rooms are exquisite. Personally, we would not return to this hotel.

  • Stayed July 2011, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 7
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Lancaster, United Kingdom
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed August 1, 2011

We booked this hotel through Citailia who had it rated as a 5 star deluxe. We had a Jumior Suite, with Sea View. First you should be aware that a railway track runs through cut and then tunnel close to the Southern end of the hotel and consequently you can hear the trains quite clearly if you are at this end of the hotel. There is also a beach cafe adjeacent to the southern end and this plays music loud enough to be heard in the room we occupied at first. Having complained, we were moved to another room nearer the north end of the hotel. This brings me to the second thing you should be aware of. The hotel appears to allow dogs. Having moved rooms, the people in the next room arrived in the early hours of the morning and proceeded to shut their dog out on the balcony where it whined and cried for the remainder of the night, and then barked from about 6.00am.
We complained to our Citalia rep, Luisa, at this stage, and she was very helpful and following this we were moved again and upgraded to a Deluxe Suite at the far North end of the hotel. This was more quiet and quite nice but none of the hotel is what I would rate as 5 star deluxe, which I expect to be perfect. So for example I am fussy about bathrooms; the shower (which was in the bath) in our first room, leaked. The shower door to a quite small free standing shower in the "Deluxe Suite" would not close properly and hence flooded the bathroom floor when taking a shower.
The beach towels provided for use on the beach were generally thin and worn.
Staff were mixed, some were brilliant and could not do enough for you (a Mauritian waiter at breakfast did more to make our stay pleasant than anyone else, perhaps with his level of care he should be running the hotel!!) whilst others seemed quite offhand.
The buffet breakfast was quite good, plenty of fresh fruit and great cakes and pastries, but if you like cooked breakfast I found it below average).
A major shock was that there is no parking at the hotel and cars are taken offsite to a nearby car park and are brought back on request - the cost of this service is 30 euros PER DAY! Not something that Citalia mention in their brochure.
Other people have mentioned the jelly fish in their reports and they can definitely be a problem in the bay, making you nervous about swimming in the sea. However, having been stung on my arms and stomach I was not affected adversely for more than 1/2 day.
In summary this is a reasonable 4 star NOT 5 star deluxe hotel. If you like crowds and noise its ok but overpriced, if you like peace and tranquility and a very high standard of accomodation - give this one a very wide berth.

Room Tip: The north end of the hotel is quieter.
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  • Stayed July 2011, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
South East
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed July 24, 2011

We stayed at the Sea Palace at the beginning of July 2011. It was a very special holiday and we had requested a special room - we got it! Room 133 had the best view of the beach. On the first night of our holiday we were treated to the most fantastic firework display, thanks to a wedding taking place in the hotel! That was the higlight of the entertainment! There was a piano in the lounge but we only heard it being played once during our holiday. Breakfast is a lavish affair, as it should be, it costs from £28 per person, the same as The Ritz in London! The hotel is souless and expensive!

  • Stayed July 2011, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Taormina
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed July 22, 2011

The hotel is old and tired - my room has inaccessible wall plugs, stains on the carpet. Impossible to get anything to eat between 3.00pm and 7.00pm except for a ham and cheese sandwich. The hotel is full but there is only one person working in their Hyd'or spa so no chance of massage or other treatment unless you're here for some time. Definitely not 5 star! Advertising is misleading. I have stayed in 3 star hotels in Italy with rooms of similar quality, but the rooms in those hotels have been bigger.

  • Stayed July 2011, traveled solo
    • 1 of 5 stars Value
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Mazzaro Sea Palace

Address: Via Nazionale 147, 98030 Taormina, Sicily, Italy
Location: Italy > Sicily > Province of Messina > Taormina
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#4 Spa Hotel in Taormina
#11 On the Beach Hotel in Taormina
#13 Business Hotel in Taormina
#22 Luxury Hotel in Taormina
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Mazzaro Sea Palace 5*
Number of rooms: 88
Official Description (provided by the hotel):
Overlooking one of the most beautiful bays in the world, set among the rocksand sea and embellished by the colours of Mediterranean architecture, risesup the Grand Hotel Mazzarò Sea Palace.In this delightful setting, at the centre of the bay from which it takes its name, the Grand Hotel Mazzarò Sea Palace offers the comfort of a 5 stars de luxe hotel, in a modern, efficient structure. All of this crowned by the charm of the highest volcano in europe: Etna. ... more   less 
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Also Known As:
Mazzaro Sea Palace Hotel Taormina
Mazzaro Sea Palace Taormina, Sicily

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