My husband and I have just come back from spending 5 days at this hotel. The service offered by the hotel was faultless: the staff were really friendly, the room was spotlessly maintained, the breakfast area was bright and airy and you could sit by the open windows and bring the outdoors in. The pool area, although fairly small, was clean with a fabulous view over the bay. We ate by the pool on a couple of occasions and the service and food were very good. My own personal complaint was that we were put in a brand new annex about 100 metres from the main hotel and, although it was a fabulous room with a large seating area and a balcony we could sit out on and from where there were amazing views over the bay and Mount Etna, I felt we could have been in any hotel room anywhere in the world. There was none of the Italian style which I imagine defined the rooms in the main part of the hotel. When I commented on this when we were leaving, the receptionist said they would have moved us if we'd asked. My husband, however, hadn't wanted to move as the view from our balcony more than compensated. All in all though I would definitely recommend this hotel.