Everyone that looked after us at the hotel was extremely kind and helpful, from start to finish. As it was off season we were upgraded to a sea-view room which had the most amazing view of Mt. Etna. A great way to start every day! The hotel is very homely, comfortable and clean. Taormina is beautiful and a really lovely place to walk around, especially at Christmas. And easy too, as the hotel is in the centre, but not noisy.