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“Family holiday” 5 of 5 stars
Review of Belmond Grand Hotel Timeo

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Belmond Grand Hotel Timeo
5.0 of 5 Hotel   |   Via Teatro Greco 59, 98039 Taormina, Sicily, Italy   |  
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15% off published rates
Ranked #3 of 87 hotels in Taormina
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Family holiday”
5 of 5 stars Reviewed April 11, 2013

I took my family of 2 sons, their wives, and 3 children, 12,10,and 18 months, and we all had a wonderful time in this beautiful hotel. The staff were extremely helpful and obliging, and the children spent hours in the heated pool. The views were amazing, and we could not have gone anywhere better.

  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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289 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (62)
Date | Rating
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English first
New York City, New York
Senior Contributor
30 reviews 30 reviews
23 hotel reviews
Reviews in 20 cities Reviews in 20 cities
48 helpful votes 48 helpful votes
3 of 5 stars Reviewed April 9, 2013

Stayed at the Grand Timeo for a short honeymoon last year... The hotel is very nice, with amazing views, and has a charming old world feel to it. That said, for the exorbitant price, it fell short of our expectations. There was no effort made on the part of the staff to acknowledge that we were on our honeymoon (despite specifying this when we made a reservation and checked in). We were given a room in the main building right next to the elevator with a balcony and could hear people in adjacent rooms as well as the staff cleaning and gardening outside from very early hours in the morning. There were also some service snafus like a maid walking into our room without knocking while we were still there, restaurant staff rushing us through our dinner, a staff member offering to call us a taxi at the Sant'Andrea when their shuttle was full and then forgetting to do so...

These are all small things but service, above all, at this kind of hotel should be impeccable and warm and in our case nothing was done to make us feel welcome. There were some very nice things about the Timeo like the breakfast (amazing), architecture, pool, fresh cut flowers and toiletries.

Food is better outside of the hotel -- check out Trattoria da Nino and you won't be disappointed!

Room Tip: Away from the elevator and higher floors are better!
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  • Stayed June 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gm-timeo, Direttore at Belmond Grand Hotel Timeo, responded to this review, April 11, 2013
Dear Guest,

First of all I would like to thank you for choosing the Hotel Timeo for your honeymoon and it was a pleasure to have you as our guest. We’ve just received your feedback through Tripadvisor and I’m really sorry to learn that your stay with us didn’t meet your highest expectations.

However, I’m puzzled that we’ve only received your comment after one year and I would have loved to meet you during your stay in order to improve immediately the situation.
In view of this I would appreciate receiving from you more details about your reservation so that we can investigate the matter further.

I can ensure you that our hotel staff is very professional and attentive in arranging the best welcome and giving further attention to all of our guests.
Normally we like to surprise our guests, who are on their honeymoon and prepare the bed with some nice decorations and rose petals and also place a good bottle of Italian champenoise in the room. We are deeply sorry that in your case this was not met and we would like to understand the reason.

Regarding the inconveniences you experienced in our restaurant and with our housekeeping services please be aware that I have taken action to ensure that they won’t happen again.

Our feedback in general from last season has been more than positive and I’m therefore even more sorry that you had a different impression of our hotel staff and services.
However, rest assured that we are continuously doing our utmost to improve our quality and service level and your feedback has proved to be very helpful.

I really hope to have the opportunity of welcoming you again in the near future to the Grand Hotel Tmeo and remain at your complete disposal.

In the meantime I send my best regards.

Luca Finardi

General Manager
Grand Hotel Timeo
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney Australia
Top Contributor
57 reviews 57 reviews
39 hotel reviews
Reviews in 38 cities Reviews in 38 cities
61 helpful votes 61 helpful votes
5 of 5 stars Reviewed November 7, 2012

We were lucky to stay at this gorgeous property as part of a medical conference in Sicily. There are not enough superlatives to do it justice! The location is excellent at the foot of the Greek Theatre with marvelous views from Mt Etna over the sweeping bay below and the town climbing up the hillside. The rooms are so luxurious- we were in 320 which is as large as any one bedroom flat ( but without a kitchen of course!) with a walk in dressing room and wrap around balcony. Bathroom amenities made leaving it difficult! Also a decent hairdryer is provided unlike most other hotels with wall mounted or travel varieties.the chambermaids are very fastidious and the concierge and reception staff very helpful. Breakfast was a treat and here too the staff is very friendly. The pool and gym are both excellent.another advantage over many other 5 star properties is free wifi access throughout the property ( though the use of mobile phones is discouraged in public areas) All in all, if you can afford it, or are lucky enough to stay as part of a conference,this old world charm hotel with all the mod cons is an absolute must.

Room Tip: I think al rooms are lovely, having talked to other guests, but room 320 was outstanding!
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  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dublin
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed November 5, 2012 via mobile

You can't fault orient express hotels in general this is our fifth one to try and it doesn't disappoint - the view is breathtaking over the bay and it's a piece of heaven to relax and be spoilt rotten - elegant yet relaxed you won't want to leave as it was my birthday the staff made a special effort special thanks to pancreatzio who runs the pool bar for making it extra special - if you want to spoil yourself or that special someone then GO !

  • Stayed October 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston, Massachusetts
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 3, 2012

My family and I stayed @ GHT first week in September - Our Junior Suite was large, with a lovely view of the sea. GM - Luca Finardi has an amazing team from housekeeping, front desk, to restaurant - they seem to be genuinely happy to be working there and it shows in there service delivery and interaction with clients. They are exceptional brand ambassadors for the OE brand - kudos to the Timeo Team!

If you are contemplating a visit to Taormina don't even consider any other place to stay - select GHT. After dinner, order a cocktail on the terrace and just chill.

Property is absolutely gorgeous - ask for a room over looking the sea.

Highly recommend

Room Tip: upper floor with a terrace or balcony with sea view
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  • Stayed September 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
london
Top Contributor
105 reviews 105 reviews
37 hotel reviews
Reviews in 46 cities Reviews in 46 cities
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed November 3, 2012 via mobile

Waking up with the view of Mount Etna is priceless. The hotel is classic and it is impeccable. The breakfast is excellent, service fantastic. We are pleased!!!! We came with the kids but I would highly recommend for a romantic get away.

  • Stayed November 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Great Neck, New York
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed November 2, 2012

We had a room overlooking pool and water. Room was very decent size, well appointed and amazing views. Hotel setting is gorgeous. Service overall is excellent, especially housekeeping. Hung up any clothes left around. The only issue at all was I didn't think restaurant service was top notch. During amazing buffet breakfast, took a long time to get coffee. Although there was a lot of staff, seemed they were assigned to specific tables. We were a table of 9' waiter took 1 order put it in and then came back. Messed up who got what at dinner....

Otherwise great hotel.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Belmond Grand Hotel Timeo

Also Known As:
Nh Hotels Taormina
Grand Hotel Taormina
Grand Hotel Timeo
Timeo Hotel Sicily
Belmond Grand Hotel Timeo Taormina, Sicily
Address: Via Teatro Greco 59, 98039 Taormina, Sicily, Italy
Phone Number:
Location: Italy > Sicily > Province of Messina > Taormina
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
#1 Business Hotel in Taormina
#3 Luxury Hotel in Taormina
#7 Family Hotel in Taormina
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Belmond Grand Hotel Timeo 5*
Official Description (provided by the hotel):
Set in the centre of Taormina, in beautiful gardens, the hotel enjoys unrivalled views of the coastline and Mount Etna. Adjacent to the Greek Theatre, it is surrounded by stylish boutiques, cafes and cultural attractions, and has been welcoming guests, including famous artists and writers, since 1873. Its renowned Literary Terrace is an elegant place to relax and enjoy the vistas. Most guest rooms, decorated with Sicilian baroque flourishes, enjoy sea views from their expansive balconies or terraces. ... more   less 
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