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“Very mixed feelings” 3 of 5 stars
Review of Hotel Cavalieri

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Hotel Cavalieri
4.0 of 5 Hotel   |   Via Malta 42, 96100 Syracuse, Sicily, Italy   |  
Hotel amenities
Ranked #7 of 66 Hotels in Syracuse
London
Senior Contributor
34 reviews 34 reviews
21 hotel reviews
Reviews in 24 cities Reviews in 24 cities
16 helpful votes 16 helpful votes
“Very mixed feelings”
3 of 5 stars Reviewed November 4, 2012

This hotel has been well refurbished with nice rooms. The location is convienient to Ortigia, the station and a pleasant walk to the archeological park. However, this is a hotel not a private residence and like the two previous reviewers, I was taken aback by the "NO FOOD" instruction immediately after check in! I am aware that it is good manners not to take food into hotel rooms, but in many years of international travel, I have never been issued with a verbal message like this one. The bar prices are expensive so it is worth going out if you want something to eat or drink!
Some of the hotel staff, particularly the Austrian lady and the porter were wonderful - helpful and friendly, but others seemed quite obsessed with keeping the place in order.
A great place if you are OCD but the ambience didn't make me feel very comfortable!
Finally, the response that was given to a previous reviewer made me anxious about writing this review.

  • Stayed November 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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414 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
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English first
New York, NY
Senior Contributor
45 reviews 45 reviews
45 hotel reviews
Reviews in 44 cities Reviews in 44 cities
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed November 3, 2012

Yeah, that rule about no food or drinks is annoying...if you're going to have a rule like that, you should have that boldly stated on the hotel website so we don't suddenly get that sprung on us when we check in and have no other options. That's a really cheap move on their part I think.

I had no issues with the room itself and the room was very large and clean. Breakfast was good, and service was decent. I needed an airline ticket that I booked while at the hotel confirmed and the owner was helpful with calling from his cellphone to find out. It's really annoying that even staff members can't make a phone call from the front desk to help you though.

Also, it's about a 10 minute walk to Ortygia, so not the closest but not too far either. Also an easy walk 15 minute walk from the bus and train stations.

  • Stayed October 2012, traveled solo
    • 4 of 5 stars Value
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
the_cavalieri, Proprietario at Hotel Cavalieri, responded to this review, November 5, 2012
Dear Guest,
Thank you for taking the time to write this review and for appreciating the breadth of our rooms, the cleanliness, and the quality of our breakfast.
I would like to highlight and clarify some issues: hotel General Terms are clearly shown on the website, and also sent along with booking confirmation, hence I do not understand your statement.
It is superfluous to mention that, if you choose a luxury hotel also your standards of social living, lifestyle and manners should have the same level, in compliance with other guests. You should not be surprised when facing elementary rule of civilty and behaviour.
Our receptionists are keen helping our guests with booking restaurants, calling a taxi, and so on. Some of your specific requests are part of our concierge service (extra charge). The problem arised by the fact, that you were not willing to pay for a concierge service.
I leave any other consideration to the attentive reader.
I wish you all the best.
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Hong Kong, China
Top Contributor
135 reviews 135 reviews
56 hotel reviews
Reviews in 61 cities Reviews in 61 cities
121 helpful votes 121 helpful votes
3 of 5 stars Reviewed October 28, 2012

Shown up to our room by receptionist. He was nice - but explained to us the rules/regulations of the house ...don't bring your own food or drinks..... This is a FIRST for me in my years of travels. Felt like I am back at school. But I guess they have their RULES so great he let us know!
The room was average..... the window open up to the slanting part of the roof, so absolutely you can see nothing. I would look for restaurant recommendations elsewhere - seem like all the staff have EXACTLY the same ones to suggest! B/fast was OK - nice touch fresh orange juice. Location is good.
Oh careful bout parking .. they told us no tickets on Sunday.... but we got a ticket:((( in the old part of town.

Room Tip: I think the room we had with not view is 602...so beware of it
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  • Stayed October 2012, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
the_cavalieri, Proprietario at Hotel Cavalieri, responded to this review, November 4, 2012
Thank you for your feedback.
We are very pleased to read that you are appreciating our attention and efforts in offering an excellent breakfast buffet: homemade cakes and pastries, seasonal local fruits, fresh Sicilian orange juice, local peculiar cheeses, and other Syracusaen delicacies.
To avoid any misunderstanding, we would like to point out and clarify some inaccuracies: in particular concerning your "personal" interpretation of hotel rules, I consider it superfluous to do any comment, as your judgement speaks for itself.
Your room has a balcony overlooking the roofs of the neighboring buildings and an inner courtyard. Since you have requested explicitly "the most quiet room of the hotel", our staff thought of having done something to grant your request.
To help guests organizing car parking, we advice everybody that in nearby streets, in the appropriate bays bordered by white stripes, parking is free and without any time limit. We do not say that you can park for free everywhere, or that you can access by car, during weekend, the pedestrian island of Ortigia, which is reserved for residents only.
Your stay at Hotel Cavalieri is a moment of relax and experience, guided by particular and sophisticated recommendations of your local hosts. A stay at Hotel Cavalieri is not limited to just an overnight stay, but to experience also unique local food, traditions and lifestyles. Therefore, after a long search carried out by the owners, only a small circle of restaurants to partner with, who represent the best in the city, are recommended to our travellers.
I believe that your feedback is mainly a misunderstanding arising from a not too in-depth knowledge of the English language. It would have been enough to ask for further clarification from the reception staff.
Sure to have removed any doubt in the reader,
Best regards. Gianluca Lo Manto
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Crete, Nebraska
Top Contributor
111 reviews 111 reviews
41 hotel reviews
Reviews in 46 cities Reviews in 46 cities
81 helpful votes 81 helpful votes
4 of 5 stars Reviewed October 14, 2012

This is a good quality hotel located a 15 minute walk from the train and bus stations, and a 5 minute walk to Ortiga. The room is average size for Europe, very clean and up to date. There is a safe and refrigerator, good wifi, AC went on and off one night, but seemed OK. TV has no English channels. The king bed is two twins pushed together, with the seam covered, and the bath is nice with a handheld well-mounted shower. The room I had faced the interior, and I got no outside noise, but there is potential for interior noise (the building itself is converted from a residential property). The check-in person was friendly, and offered a map and suggestions without asking.
The breakfast was good for Europe: meat and cheese plate, fresh fruit, some cake and pastry, with coffee served.

  • Stayed September 2012, traveled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Powell, OH
Contributor
14 reviews 14 reviews
5 hotel reviews
Reviews in 10 cities Reviews in 10 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed October 5, 2012

The breakfast staff was phenomenal, as was the food. Wow! What a feast.

That said, I'm not sure the Architect/Owner should be the individual checking in guests and explaining "the rules". We were not permitted, per Mr. Owner, to take ANY food or beverages into the hotel. That meant we could not enjoy an after dinner drink or snack on the terrace. Really? We could, of course, pay 6 € for an after dinner drink that we could not collect ourselves (having it delivered was nice, but...).

From a limited window of European travel (Ireland multiple times, as well as Scotland, Spain, France, England, Italy and Spain), we were shocked by this "rule".

Room Tip: Well, for an additional €40 per room, a traveller could receive a scrunchy for their hair and q-tips...
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  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
the_cavalieri, Direttore at Hotel Cavalieri, responded to this review, October 8, 2012
Dear Guest,
Thank you for appreciating our continuous effort in finding local high quality products every day for the breakfast buffet.
Hotel Cavalieri is a smart luxury Boutique Hotel, featuring a rich and stocked bar combined with an excellent service. Bar service is available wherever you prefer, terrace included.
Your review looks more like a personal attack to the owner. It surprises that basic rules of politeness, respect and civic consciousness, are causing you such astonishment.
General Terms of Hotel Cavalieri are public at the website and noticed to every guest along with booking confirmation. Hotel Cavalieri has confirmed your booking by email on 1 March 2012, seven months before your arrival. You had therefore plenty of time booking a hotel more suited to your way of life, rather than wondering about already known rules of conduct.
I mostly regret the fact that, even though the owner was at your disposal for any clarification, you did not mention anything to him personally, but prefered to complain on web about Hotel Terms visible to everbody at the website and noticed to every guest along with booking confirmation.
Hoping to have clarified any misunderstanding,
Best regards
Mario
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Amsterdam
Senior Contributor
25 reviews 25 reviews
25 hotel reviews
Reviews in 16 cities Reviews in 16 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed October 2, 2012

The hotel is beautiful, a combination of classic and modern. Staff is very friendly and offers excellent service. The room was very nice with a big bathroom and comfortable bed. I don't know if the rooms at the street side are noisy due to the traffic. Breakfast is very good. The hotel is close to Ortigia (five minute walk) which is the nice part of Siracusa. Excellent value for money.

Stayed September 2012
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
the_cavalieri, Proprietario at Hotel Cavalieri, responded to this review, October 3, 2012
Dear Max,
It sure does sound like you had a great time and it is so wonderful to hear. We thank you for staying with us and were glad you were able to appreciate the wonderful surroundings we are situated in. We can't wait to welcome you back. All the Best. Gianluca
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Chicago, Illinois
Senior Contributor
21 reviews 21 reviews
9 hotel reviews
Reviews in 15 cities Reviews in 15 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed September 28, 2012

We stayed at the Hotel Cavalieri for 2 nights last week. This is a beautiful hotel with impressive design! The staff was friendly and gave us great opinions on local restaurants. We had limited time in Syracuse, and they helped us narrow down the "must see" items on our itinerary. The location is great; you walk aproximately 2 blocks to the bridge and Ortigya. The breakfast was delightful - and on our second morning the proprietor had fresh ricotta cheese that was just delicious!

Thank you for a wonderful time - I would book this hotel again if I find myself back in Syracuse!

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
the_cavalieri, Proprietario at Hotel Cavalieri, responded to this review, October 3, 2012
Dear Guest,
It was a pleasure having you stay with us and glad you like the decor and location of Hotel Cavalieri. We always like to hear what our guests think and hope we will see you again soon. We are waiting to welcome you back. All the Best. Gianluca
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Cavalieri

Address: Via Malta 42, 96100 Syracuse, Sicily, Italy
Location: Italy > Sicily > Province of Syracuse > Syracuse
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Room Service Shuttle Bus service Suites Airport Transportation
Hotel Style:
#1 Business Hotel in Syracuse
#1 Romantic Hotel in Syracuse
#4 Family Hotel in Syracuse
#6 Luxury Hotel in Syracuse
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel Cavalieri 4*
Official Description (provided by the hotel):
The Hotel Cavalieri, at the edge of the ancient city center, is a case in point; this old aristocratic residence belongs to a family of architects and designers, who've turned its 19th-century halls and rooms into a charmingly eclectic, thoroughly contemporary boutique hotel. The location, on Via Malta, is just to the mainland side of the bridge to Ortygia, which is the original ancient Greek settlement. This means easy access by day and a measure of peace by night. As does the hotel itself - these old walls shut out the noise, sealing guests in to a fantasy of noble life. It's not a period piece, though; along with the well-preserved original architecture you'll find all manner of contemporary touches, rooms featuring brand-new bath fixtures, beds and electronics and furnished with mid-century design classics. With few rooms it's perhaps a bit bigger than it feels - from within the rooms you'd be hard pressed not to imagine you're the old house's sole resident. ... more   less 
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Also Known As:
Cavalieri Hotel Syracuse
Hotel Cavalieri Sicily/Syracuse, Italy

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