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“no hot water. no answers from the GM. not a 5* hotel at any mesurment” 2 of 5 stars
Review of Eureka Palace Hotel Spa Resort

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Eureka Palace Hotel Spa Resort
5.0 of 5 Hotel   |   Strada Spinagallo 50, 96100 Syracuse, Sicily, Italy   |  
Hotel amenities
Ranked #31 of 66 Hotels in Syracuse
2 reviews
Reviews in 2 cities Reviews in 2 cities
9 helpful votes 9 helpful votes
“no hot water. no answers from the GM. not a 5* hotel at any mesurment”
2 of 5 stars Reviewed June 22, 2014

we stayed at the hotel from the 13/6-20/06. breakfast was nothing more then ok. variation was poor one day even tomato's ran out!!!!!!. we did not had hot water for at least four days. and after all our complaints no one even take to his consideration to offer us a compensation for all our trebles. the GM blow us out with a bad attitude like we had to thanks him for staying in this hotel. the hotel has a lot of facilities but, without any hospitality. we felt like we are not welcome there. the only good thing I can say about the hotels is regarding the reception people which were very kind and helpful.

Room Tip: in order to change the linen after 4 days we had to throw the linen on the floor to give the cleanin...
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  • Stayed June 2014, traveled as a couple
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EurekaPalaceHotel, Direttore generale at Eureka Palace Hotel Spa Resort, responded to this review, June 23, 2014
Dear customer,
Thank you for having expressed your opinion on TA, I just wanted to clarify something that you have perhaps forgotten in hurry.
We met in the last day of your stay because I was not present in the structure. By the time, when I was in structure and you asked me, I immediately give my attention and welcome you in my office and at your request of a late check out, I homage you free of charge. That was for the trouble and all signed by a handshake.
Thank you for the compliments about the reception because it closely follows my instructions and therefore is a mirror of my working's thinking and of my character which by the way is very clear on Tripadvisor.
Your words sound strange about the breakfast buffet because, as reported by the waiters, you have very enjoyed the breakfast perhaps mistaking it for lunch.
Regarding the linen changes are carried out regularly.
It must be linear in their words and behavior, the vote in the cleaning had to be one.
Perhaps the rush.
Sincerely
Enrico de' Reguardati -GM-
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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286 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
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English first
woodstock ontario
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed June 5, 2014

Loved it , it we as clean , contempory and food was terrific. We sat and watched the horse races and went to an escot dinner The only thing we werent sure on was the beds were like Ikea beds and hard it was different .

  • Stayed April 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EurekaPalaceHotel, Direttore generale at Eureka Palace Hotel Spa Resort, responded to this review, June 6, 2014
Dear Guest,
Good morning from the Palace Eureka.

Thank you for the compliments to our beautiful hotel.

Waiting to receive you again, we send our

Kind regards

Enrico de' Reguardati
GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Top Contributor
99 reviews 99 reviews
14 hotel reviews
Reviews in 29 cities Reviews in 29 cities
68 helpful votes 68 helpful votes
3 of 5 stars Reviewed May 8, 2014

We stayed there because we liked the idea of the racecourse, seemed like a novel thing and I must admit it was very nice watching the race one night and the horses train everyday.
I must admit this hotel is on the lower side of the 5 stars, if you take into consideration the quality of the food, but otherwise the rooms are nice and clean. On the last night of our stay the air conditioning broke down in our room in the middl of the night and there was nothing the staff could. It was quite a hot July night and we could not sleep which was not a good ending to our stay. However these things happen sometimes and they did not charge us for the last night as a goodwill gesture.
One thing to bear in mind though is that the hotel is quite far from the city center and you absolutely ned to have a car if you stay there.

  • Stayed July 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EurekaPalaceHotel, Direttore generale at Eureka Palace Hotel Spa Resort, responded to this review, May 11, 2014
Dear customer ,

I want to thank you for taking your time to review our beautiful resort .
I'm glad to know that you stay in our hotel had satisfied your choice. I'm sorry for the AC's problem was happened in the night, because we have many workers in our Hotel during the day.
Hope you enjoy our beautiful SPA and our external pool.

Waiting to receive you again, I remain at your disposal and send

my Best regards

Enrico de' Reguardati
GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Malta
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed February 22, 2014

We came with 1.8 year old baby on Friday afternoon. Booked one suit and two double rooms. The restaurant was not open that day at all. Breakfast the next morning was really economy class, thanks god we brought sausages and baby porridge with us. Lunch was served on small not nice plates as if in the students' canteen. If you need to feed your baby soup and steamed vegs or steamed salmon or chicken, forget that. The menu is just one page and contains pasta, terrible escalope and fish of the day.None can be given to the baby.
If you need to feed the baby at around four or five afternoon, - the receptionist would reply that there is no place in Sicily that is open before seven in the evening.
The rooms: The conditioner does not work, it's really cold inside. No bathrobes, not enough towels, no TV channels but in Italian.
Personnel: Half of the personnel does not speak any language but Italian, most of the personnel cough and sneeze into their hands and then continue serving you drinks or cut your hair... We are in a bit of a shock.

Although, to be objective there are couple of good words for the owner who tried to do a good thing by building a lovely hotel right in the hippodrome, even constructing the kids playgrounds and spacious balconies in the rooms - these are great advantages and bring some positive impression that somehow balance the terrible service of the personnel, soothes our hunger (we are hungry here and have no place where to spend money in order to eat properly). . One day I believe that place would thrive.

Room Tip: Suits but the shower cabin is tiny, so if you are taller than 1.80cm it would be difficult to squeez...
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  • Stayed February 2014, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EurekaPalaceHotel, Direttore generale at Eureka Palace Hotel Spa Resort, responded to this review, March 11, 2014
Dear customer ,

Thank you, first of all for taking your time to review our beautiful facility.

We care about the judgement of our guests and we are sorry that your stay was not like you immagine.

I remain at your disposal.
Kind regards
Enrico de' Reguardati
GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Leamington Spa, England, United Kingdom
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed January 27, 2014

we came here for my 30th birthday. The hotel itself was beautiful situated in a racecourse. Great views from the room. You had to be driving though as itt was a little out from town. Clean rooms great breakfast. Also had a beautiful quiet tranquil pool and spa.

  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EurekaPalaceHotel, Direttore generale at Eureka Palace Hotel Spa Resort, responded to this review, January 28, 2014
Dear customer ,

I want to thank you for taking your time to review our beautiful resort .
I'm glad to know that you stay in our hotel for your 30th birthday was very good, but next time advertise us before and we can make a little surprise .....

Waiting to receive you again, I remain at your disposal and send

my Best regards

Enrico de' Reguardati
GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dublin, Dublin, Ireland
Senior Contributor
22 reviews 22 reviews
10 hotel reviews
Reviews in 14 cities Reviews in 14 cities
41 helpful votes 41 helpful votes
1 of 5 stars Reviewed November 29, 2013

Clean and nice rooms, balcony is advantage but:
1 - It's a racecourse and the horse minders wake you up as early as 5 A.M.;
2 - loadza kids running all over the place day and night and it seems the hotel management do not care about the people who complaints about it;
3 - if you lucky and early bird you have a chance to get something in your mouth;
4 - location is very remote and you will need to hire a car(necessity)
I would not recommend this hotel to my friends and family if you need nice rest.
Saying that we enjoyed the the jazz festival we had a luck to bump into those days and some sort of trade market from all over Sicily. Would not buy a coffin for ourselves though:) We had been there between 25/04/12 - 02/05/2012
Could not enjoy the spa area as it was full of kids any time of the day and it was closing very early

Room Tip: would not stay there and would not recommend this to my fiends and travellers
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  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EurekaPalaceHotel, Direttore generale at Eureka Palace Hotel Spa Resort, responded to this review, December 22, 2013
Dear customer ,
Thank you, first of all for taking your time to review our beautiful facility and compliments for the judgment given at our beautiful Resort.
But I want to inform you that the management change and your review is a little bit in delay about reality.
The location of our hotel is ideal if you want to visit Noto, Avola, Marzamemi, Ragusa, Modica, Augusta, Catania, Vendicari, Fontane Bianche, Pozzallo, Pachino, Capo Passero, Cala Mosche, Scicli, etc ... all these places are within a few minutes by car because we are near the hig-way.
Immagine to get out of town, may be take 40 minutes just to get out, in addition think about the parking problem (we have 2,000 parking spaces).
But if you want to leave the hotel and walk into a town, Eureka Palace is certainly not the right structure to choose.
Our SPA has this time table:10AM till 8PM (10 hours open every day, all the year!).
At the end, the religion is very important in Sicily with all the themes that may concern..
I remain at your disposal.
Kind regards
Enrico de' Reguardati
GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tel Aviv, Israel
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed November 24, 2013

Breakfast was very nice, but the exact same one every day.. a little variety wouldn't hurt:)
All in all it's a good place to stay, but only if you have a rented car.
Also, the opening hours for the gym and spa are a little problematic for people who spend their day sight-seeing and want to use it early in the morning or when they get back to the hotel in the evening.

  • Stayed September 2013, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EurekaPalaceHotel, Direttore generale at Eureka Palace Hotel Spa Resort, responded to this review, November 30, 2013
Dear customer ,

I want to thank you for taking your time to review our beautiful resort.
waiting to receive you again I remain at your disposal and send

Kind regards

Enrico de' Reguardati
GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Eureka Palace Hotel Spa Resort

Address: Strada Spinagallo 50, 96100 Syracuse, Sicily, Italy
Location: Italy > Sicily > Province of Syracuse > Syracuse
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotel in Syracuse
#7 On the Beach Hotel in Syracuse
#15 Family Hotel in Syracuse
#19 Luxury Hotel in Syracuse
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Eureka Palace Hotel Spa Resort 5*
Number of rooms: 106
Official Description (provided by the hotel):
Eureka Palace has 95 rooms and 8 Suites, 3 Suites Duplex furnished with comfortable and modern design and equipped with private bathroom, LCD with satellite and, wi-fi internet, minibar, safe, air conditioning and direct phone. Suites have also a living room and a Jacuzzi.Within the Hotel there is a luxurious SPA with sauna, Turkish Bath, Mediterranean Bath, Kneipp Wasser Paradise path, ice waterfall, cold showers, multi-sensorial room, a wide relax area with tea bar.The Wellness Spa Centre has also a wide indoor and heated swimming pool with Jacuzzi, a spacious and panoramic gym equipped with the most modern equipments and an outdoor pool with solarium and comfortable changing rooms The Hotel has a panoramic restaurant, an American Bar, the Vitaminic Bar, several suitable for prestigious and elegant banquets, a comfortable meeting room that can accommodate over 300 people, and 2 small meeting room..Also outdoor patios that surround Eureka Palace Hotel, are ideal places to host trade fairs, cultural events.There is an enourmous parking area for Auto and Bus. ... more   less 
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Also Known As:
Eureka Palace Hotel Spa Resort Sicily/Syracuse, Italy

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