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“Fabulous hospitality!” 5 of 5 stars
Review of Hotel Borgo Pantano

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Hotel Borgo Pantano
4.0 of 5 Hotel   |   Traversa Fontana Mortella, 13 int. 4, 96100 Syracuse, Sicily, Italy   |  
Hotel amenities
Ranked #1 of 68 Hotels in Syracuse
Essex England
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Fabulous hospitality!”
5 of 5 stars Reviewed November 3, 2013

Once arrived at hotel Borgo Pantano the staff were exceptionally welcoming. Especially reception where we found them very helpful from start to finish with our trip. This was a 30th birthday trip for my husband. Hotel cleaning ness was outstanding 10 out of 10. Pool area lovely with plenty of seating lounging facilities. Along with the lovely Alberto who was again very polite and welcoming. I certaintly recommend this hotel for the area of sicily and will be visiting again in the near future,.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
borgopantano, Direttore at Hotel Borgo Pantano, responded to this review, November 19, 2013
Dear Maria K,
Thank you for your lovely review! All of our staff members, especially the staff at the Reception sends you a lot of greetings.
We will all be happy to welcome you again at Borgo Pantano!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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748 reviews from our community

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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (50)
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English first
London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed October 27, 2013

The best find during our week on the island. The whole team was helpful and happy. Garden, rooms and pool excellent. Spent more time relaxing here than planned but a great base to explore S.East Sicily.

Stayed June 2013, traveled with family
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
borgopantano, Direttore at Hotel Borgo Pantano, responded to this review, October 29, 2013
Dear Simon T,

Our Happy and Friendly Smiling Staff thanks you for your nice words you've written!
We are happy you found us and choose us to make your holiday complete!

Greetings....
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Wilmington, North Carolina
Level Contributor
34 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed October 25, 2013

This hotel is in the middle of nowhere - but worth finding and seeing the entire place. The rooms are great - the restaurant is fantastic. The chef even made a special dessert for us by us just asking. It is a very chic area once inside the gates. The pool area is very elegant - there are beds with curtains spread around the property for lazy days of just sitting around. The breakfast was one of the best on our trip to Sicily. We were there to attend a party in Modica but wanted to stay in Siracusa to see the sights in the old city. I am an architectural fan and love to see ruins and old buildings. Not an easy place to find at night and you will feel like you must surely be lost - but just hang in there and you will make it. The staff is excellent and will take care of any requests.

  • Stayed October 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed October 23, 2013

A superb hotel with very friendly and attentive staff; a beautiful pool area; a large, quiet and clean bedroom with a very comfortable bed; and possibly the best breakfasts we have ever eaten in in any hotel we have ever stayed in!

We stayed in four different hotels during our Sicily holiday and this was without doubt the best hotel and we wish we could have stayed longer.

  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
borgopantano, Direttore at Hotel Borgo Pantano, responded to this review, October 29, 2013
Dear h0ps1,

THANK YOU and THANK YOU again for your review! Each one of us is really happy that you had a great time here at Borgo Pantano!
Best whishes and lot's of greetings from all of us!
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Slough, United Kingdom
Level Contributor
95 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
4 of 5 stars Reviewed October 22, 2013

I would recommend this hotel to anyone. Although location-wise, it's in the middle of nowhere, essentially. So you have to eat in the restaurant which is great: unpretentious, well cooked and presented Sicilian fare. Very genuine service. The people who run/ work in this hotel, love it and have a very personal interest in your enjoyment.

Also the best swimming pool, with lots of available sunbeds, etc. so no panic in the morning, poolside staff also top notch.

So why 4* not 5? (Minor stuff that I'm feeling guilty about raising). Rooms a little plasticy. Door key set off this annoying buzz. Check-in and check-out could have been a little smoother/ less functional (a hotel this size does not have to pretend to belong to a chain such as the Hilton).

Room Tip: Under no circumstances try to find this hotel with the aid of a SatNav. When you get within 2-3km f...
See more room tips
  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sacramento
Level Contributor
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed October 21, 2013

My husband and I spent some of our honeymoon here last March and had a wonderful time. The staff went above and beyond any of our expectations. When we were lost trying to find the hotel one of the staff members came out to where we had stopped and had us follow him back to the hotel. Our room was just as amazing along with the meals that we enjoyed in the restaurant. We had planned to return March 2014 for our one year anniversary and to stay here for 1 week, unfortunately we will not be able to stay at the hotel due to the hotel not being open when we will be there. We are truly sadden by this. Guess we will just have to return again when they are open.
Mr and Mrs Tinney

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
borgo_pantanosr, Direttore at Hotel Borgo Pantano, responded to this review, March 7, 2014
THANK YOU again for your review! Each one of us is really happy that you had a great time here at Borgo Pantano!
Best whishes and lot's of greetings from all of us!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
slough
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed October 21, 2013

This is the hotel motto and it is very appropriate. The staff are charming, friendly and helpful. The hotel is lovely - we chose a room on 2 floors which was interesting and unusual. The pool is absolutely stunning; large, very stylish and pleasant, if a bit cold. Good restaurant with a deliciously light risotto on a bed of lightly whipped ricotta, definitely a candidate for the best risotto ever.
The only slight downside about this hotel is the location. It is not very central for the sights of Syracuse and Ortigia but these are not very far away by car and it is a lovely place to come back to after a day visiting historical sites.

  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
borgopantano, Direttore at Hotel Borgo Pantano, responded to this review, October 29, 2013
Dear FMSSlough,

Your Smile is indeed our Engergy!!!! Your review makes part of our growing process on making our Guests always happier and more satisfied! We are glad you enjoyed your stay and the delicious Risotto with ricotta.
Once again a big thank you!
Greetings from la bella Sicilia...
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Borgo Pantano

Address: Traversa Fontana Mortella, 13 int. 4, 96100 Syracuse, Sicily, Italy
Location: Italy > Sicily > Province of Syracuse > Syracuse
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Syracuse
#1 Spa Hotel in Syracuse
#1 Luxury Hotel in Syracuse
#2 Romantic Hotel in Syracuse
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel Borgo Pantano 4*
Number of rooms: 32
Official Description (provided by the hotel):
Discover the Hotel Borgo Pantano, a 4 star hotel is just 7 miles from the center and the beaches of Syracuse, Italy. An ideal compromise between the countryside, sea and city of art, surrounded by nature, within the nature reserve “Cyane and Saline.” The Hotel Borgo Pantano is located on the site of an ancient farmhouse dating back to 1861, originally a farm property, full of orange trees, lemons, olives, has been completely refurbished in 2009. The challenging architectural recovery was personally supervised by the owners , who are committed to ensure that the charm of the structure remained intact, in full respect of its authenticity. The Hotel is spread over an area of 30,000 square meters, with the outstanding scenic pool, the charming Sicilian citrus grove and the large park with relaxation areas and reading, which guarantee every guest a pleasant privacy. Hotel Borgo Pantano offers many services A modern wellness center with sauna, whirlpool, emotional shower with aroma therapy and color therapy, plus a lovely sitting area to enjoy excellent teas. The hotel is also equipped with a bar, a splendid panoramic pool designed with a special entrance to “beach effect”; elegant restaurant with typical Sicilian cuisine, elegantly furnished rooms with different styles, rooms and suites with bath iacuzzi inotre all rooms are equipped with safe, minibar, LCD TV and free wi-if free. And even outside the hotel is surrounded by a spacious and beautifully landscaped garden planted with playground for the little ones, a multilingual reception, a multilingual library, an indoor games room with table tennis – table football – Nintendo Wii , discover more » ... more   less 
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Also Known As:
Hotel Borgo Pantano Sicily/Syracuse, Italy

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