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“A haven to relax” 5 of 5 stars
Review of Hotel Borgo Pantano

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Hotel Borgo Pantano
4.0 of 5 Hotel   |   Traversa fontana Mortella (fiume Ciane), 96100 Syracuse, Sicily, Italy   |  
Hotel amenities
Ranked #1 of 64 hotels in Syracuse
Hungerford, United Kingdom
1 review
1 helpful vote 1 helpful vote
“A haven to relax”
5 of 5 stars Reviewed September 6, 2013

We booked the holiday based on the fantastic reviews on this website and were not disappointed. We can only really echo what has already been said but the highlights for us were the tranquil and comfortable setting, the beautiful food and importantly the wonderful service from the staff - professional, very friendly and you get the sense that they would do anything for you to make your stay in Sicily as relaxing as possible. Not much has been said on tripadvisor about the Interbus service between Catania airport and Syracuse, but at 6 Euros per person, it is a very efficient and comfortable way of arriving in Syracuse if you don't want a car from Day 1. Another highlight for us, away from the crowds was a trip to Palazzolo Acreide, a beautiful hilltop town. A special thanks and ciao to Francesca and Barbara and good luck to Guisi for the new addition to her family! x

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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540 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (30)
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Lichfield
Senior Contributor
28 reviews 28 reviews
14 hotel reviews
Reviews in 21 cities Reviews in 21 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed September 4, 2013

We enjoyed a 4 night stay at the Borgo Pantano in August. As others say, the hotel does deserve its outstanding billing. We had a lovely family suite - 2 interconnecting rooms plus a large bathroom. Spotlessly clean & all the stuff you would expect - toiletries, bath robes etc. The tiniest issue would be a lack of wardrobe/drawer space for 4 people but not a huge problem. The 2 highlights for us were the beautiful pool which never felt crowded, & the outstanding & extensive options for breakfast - I have never seen so much choice of fresh & delicious breakfast food. Also the lovely breakfast maître d' (pregnant lady - sorry, didn't catch her name) was so welcoming & friendly. We did have dinner in the hotel on our 1st night but didn't have the best experience - all down to our grumpy children awakened early for our flight to Sicily. The food was good. The children enjoyed the games room especially the Wii!! It is to be noted that there is a treadmill, exercise bike & stepper in the games room too to work off a couple of pounds! The town of Siracusa is splendid, especially Otigia, which is lovely for a wander. We also enjoyed visiting the Teatro Greco & the Museum of Archaeology (although the best bit - section 3 - was closed on the day we went). There is a sign on the wall in the hotel that says something along the lines of "your smile is our energy" - that really sums up Borgo Pantano. Definitely recommend.

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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borgopantano, Direttore at Hotel Borgo Pantano, responded to this review, September 13, 2013
Dear Guests,

First of all a big thank you from our owner Giusi and for recommending our hotel, we all really appreciate it.
It's really important for us to know you had a good time at Borgo Pantano.
We are happy you enjoyed our breakfast and food, especially the owner are happy about it because they take care personally of the food of the breakfast and dinner... .
Thank you about the tip of the extra drawer space, we will put it certainly on our list for next year... .
Thank you again and a lot of greetings from all of us at Borgo Pantano.
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Henley-on-Thames, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 3, 2013

We booked the Hotel having read all the great reviews, and it totally lived up to it's great reputation. All the staff were helpful and friendly, and always smiling. We had booked the family suite and I wasn't sure what to expect from the website, but we had 2 interconnecting rooms with a door, - so ideal for families. The rooms were spotless, and well equipped with TV/DVD/air con,towels, gowns and slippers - & the most gorgeous shower gel ever! The only improvement could be a 'lounge area' or 'balcony/terrace' as staying for 2 weeks the space was quite small for 5 of us.
The pool was as beautiful as the photo's show - the children said it was the best pool ever...and for the adullts, the sun loungers are quite amazing - you don't want to get up. There was always enough space, as beds and chairs are scattered around the vast gardens and pool.
The food was a good standard - gorgeous fresh fruits and home baked pasteries for breakfast, a simple but good snack lunch menu, and lovely dinner up on the terrace.
Nearby Ortiga (Siracusa) is wonderful, cobbled streets and lovely authentic taverna's..only 10 mins drive, parking about 1.5E for the evening. Nearest beaches are only 20 mins away - a bit expensive as 25E for 2 beds/umbrella - but clean and have cafe/parking.
In summary - a fantastic family holiday, we have all come back relaxed and happy (and 2 stone heavier after all the food)...

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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borgopantano, Direttore at Hotel Borgo Pantano, responded to this review, September 13, 2013
Dear lovely Guests,

Thank you for your review... we are happy you had a great time with us and you enjoyed our pool together with the children... .
To bad you gained some weight but happy you like the food in our hotel and in Ortigia... .

We wish you all the best and we all send you sunny greetings from Sicily... .
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amsterdam
Senior Reviewer
10 reviews 10 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 2, 2013

We stayed here last year, The staff, the location, the food, the room, all wonderful. Canopy beds on the lawn olive trees, home baked breads and cakes in the morning (the aunty of one of the managers comes in every day to bake them). We stayed two weeks and will absolutely be coming back. Can NOT fault this place. The accessroad is perhaps a bit bumpy in places, but we happily put that down to rustic charm.

Room Tip: on the website are pictures of most of the rooms.
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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borgopantano, Direttore at Hotel Borgo Pantano, responded to this review, September 7, 2013
Dear Joanna,

We thank you for your review, thanks for having dedicated your time to us.
We are glad you enjoyed your stay and services of our hotel...

Remember your smile is our engery!
Greetings from all of us at Borgo Pantano!
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Brussels, Belgium
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 1, 2013

Very nice hotel :
- warmly greeted by Noemi at arrival ;
- excellent breakfast
- nice pool with lovely surrounding gardens ;
- clean rooms, beautifully decorated and very comfortable
- friendly and helpful staff
- family hotel ,
- relaxing holiday

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vancouver, B.C.
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed August 30, 2013

What has been said about "Borgo" is exactly what they deserve! EXCELLENT!
Our 5 night stay was wonderful! We would totally recommend this hotel to anyone wanting a relaxing setting, gorgeous pool with lovely surrounding gardens, plenty of lounge chairs and shaded cabanas to relax in, yummy breakfast with a WIDE selection of fresh baked goods, delicious omelets, cheeses, salamis, fresh fruit, cereals, yogurts, juices, cappuccinos...and more!
Above all, was the friendly and helpful staff!
We loved that Borgo is about 15 mins out of Syracuse set on a large piece of property. So relaxing! You certainly need a car to get to it but it is well worth it!
Special dinner...The staff arranged a private car to take us to a great agriturismo (Agri Milo) for dinner! 25 euros per person for a great dinner with red wine. The restaurant is about 25 mins from the "Borgo" and the experience is totally worth it. Typical Sicilian meal set on a donkey farm...figure that out. We loved it!!! The driver was helpful as we all enjoyed our wine!

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
borgopantano, Direttore at Hotel Borgo Pantano, responded to this review, September 7, 2013
Dear Guests,

Thank you so much for the beauftiful words! The from the yummy breakfast staff to the friendly and helpfull staff at the reception send you a lot of greetings and a big thank you.
We appreciate you've read about Agri Milo, it's nice to read you like the agriturismo we've recommended you, we always do our best to give the best tips and advises to our lovely guest...
A special thank you also from Giusi the owner.

Lot's of sunny greetings from Borgo Pantano.
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Leeds, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 28, 2013

We stayed here during August and loved it!! The amazing experience started as we arrived when we were warmly greeted and handed drinks which were very welcome after a delayed flight from London. The room was immaculate and decorated beautifully, it opened straight onto a lovely courtyard which was great. The pool area is amazing and the breakfast was superb. What really sets this hotel above others are the wonderful staff who go out of their way to make sure you enjoy your holiday to the fullest. We wouldn't hesitate to recommend this hotel.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
borgopantano, Direttore at Hotel Borgo Pantano, responded to this review, September 7, 2013
Dear Carolyn,
it's such a pleasure to read what your wrote about us.
Our staff loves to go out of their way to make you happy, especially after a long and delayed flight, where you arrive hungry and tired... it's normal for us to make our guests feel like home. Thank you again for the compliments and a special thank you from our owner Giusi.

Sunny greetings from Sicliy.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Hotel Borgo Pantano

Also Known As:
Hotel Borgo Pantano Sicily/Syracuse, Italy
Address: Traversa fontana Mortella (fiume Ciane), 96100 Syracuse, Sicily, Italy
Location: Italy > Sicily > Province of Syracuse > Syracuse
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Syracuse
#1 Family Hotel in Syracuse
#2 Romantic Hotel in Syracuse
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel Borgo Pantano 4*
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