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“An oasis, fantastically swanky yet friendly hotel.” 5 of 5 stars
Review of Hotel Borgo Pantano

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Hotel Borgo Pantano
4.0 of 5 Hotel   |   Traversa Fontana Mortella, 13 int. 4, 96100 Syracuse, Sicily, Italy   |  
Hotel amenities
Ranked #1 of 68 Hotels in Syracuse
Cornwall
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“An oasis, fantastically swanky yet friendly hotel.”
5 of 5 stars Reviewed March 19, 2013

We really enjoyed our stay at the Hotel Borgo Pantano. The staff and manager could not have been friendlier. The suite we had was very swanky! We were a little disappointed our luggage didn't match the red, white and black decor, because once we'd moved in we ruined the look! Couldn't open the fridge but the receptionist rushed down to help me. The place is very serene with a beautiful pool and lots of comfortable sitting out areas around the courtyards. Restaurant was good. Very pleasant out of town setting and a short drive to Syracusa. We got a taxi which the hotel organised too so we could really relax. Didn't make use of the treatments and the pool was shut so can't comment on those, but felt relaxed just by staying here. Exercise room was fun. Thoroughly recommended. And thank you for the delicious almonds! We ate them on our journey and thought fondly Borgo Pantano.

Room Tip: Take white, red or black luggage to match your room!! I'm a designer - this stuff matters to me...
See more room tips
  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
borgopantano, Direttore at Hotel Borgo Pantano, responded to this review, March 22, 2013
Dear guest,
We really enjoyed reading your review it was really pleasant to read and funny. We are sorry your luggage didn't match the design of the room :-). We promise you to find the right room that will match your luggage next time. We are also happy that you called immediately the receptionist when you had difficulties in opening your frigobar, we want our guests to feel comfortable and if there is something wrong it has to be solved immeddiately.
We thank you again and send you a lot of smiley greetings from Hotel Borgo Pantano!
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784 reviews from our community

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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (51)
Date | Rating
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  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
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  • Polish first
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English first
UK
Level Contributor
43 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
5 of 5 stars Reviewed March 16, 2013

A great welcome to this rural hotel, being given luscious home-made cake to nibble while the receptionist explained how to drive into Siracuse/Ortigia, handing us useful maps and recommendations of the best tourist sights, as well as advice on where to park. If you don't fancy driving yourself into town, I noticed that they do offer transport for a small charge, which could be useful in the high season.
Our comfortable room was across the attractive courtyard, with an outlook towards the elegantly-shaped swimming pool fringed with orange trees.
The staff were absolutely delightful, and adept at remembering from one day to the next our preferences for fizzy water with dinner, or special coffee at breakfast. Meals were taken in the first-floor restaurant, across a courtyard (stairlift provided for the less mobile). Good quality dinner, with sensibly limited number of choices; breakfast included freshly squeezed orange juice, delicious coffee, and cooked dishes, as well as the usual huge range of Sicilian sweet pastries.
Games room with football table, ping-pong etc, and extensive grounds around the cloverleaf-inspired swimming pool.
Lovely place; wish we could have stayed longer.

Be sure to print out the driving directions from the hotel website before you leave home; you'll never find it without them!

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
borgopantano, Direttore at Hotel Borgo Pantano, responded to this review, March 21, 2013
Dear Angela and Alan,
We thank you, for being such wonderful guests! Being a small hotel we get the chance to know our guests, we love to papmper them and threat them as a guest in our own home. It's nice to hear you liked our play-room, yard, breakfast and dinner. At breakfast we want everybody to start the day well and with a lot of energy, so we are really happy you enjoyed it. At dinner our goal is to creat a relaxing atmosphere and eat tasty food to end the day in a peaceful way, it's so nice to hear you got that feeling from our restaurant and our staff.
We send you a lot of warm greetings.
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Ottawa
Level Contributor
107 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
5 of 5 stars Reviewed March 16, 2013

Good signage leads you to this lovely hotel in the countryside near Siracusa. We booked a junior suite and found it incredibly spacious and comfortable with a great bed (best in Sicily). The decor was ultra-modern Italian - all black, white and red. Staff were very kind and helpful to us here and we appreciated their kindness. Breakfast was excellent - varied and plentiful - and delicious. Dinner at the hotel was excellent too and the chef varied the menu daily. This was appreciated because we could come back at the end of the sight seeing day and know that we would have a great meal at a good price without having to drive anywhere. One night, someone from the front desk came up to the restaurant with umbrellas for the diners who would have had to walk back to their rooms in the rain otherwise - to me this consideration was typical of the hotel.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
borgopantano, Direttore at Hotel Borgo Pantano, responded to this review, March 21, 2013
Dear guests,
First of all we want to thank you to have written this lovely review!
We want to dedicate a special word to the umbrellas... For us it's only a pleasure and a normality doing these kind of things. We put ourselves in the position of our guests and want them to feel good and threathed in the same way we wish to be cuddled during our holidays. We are really happy you appreciated this spontanious and simple gesture, it means a lot to us.
We wish you all the best and hope to see you again.
Greetings from Hotel Borgo Pantano!
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London
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed March 7, 2013

A real delight. The room was spacious, bright, and lovely. Without exception, the staff were warm, friendly, and helpful (and spoke excellent English). The entire hotel is spotlessly clean. The restaurant is relaxing and handsome with good food at a modest price (and, if you come back to the hotel after a day of touring Siracusa, you may prefer to dine in rather than drive back to town). There is a wonderful breakfast buffet, and Zia Lucia, the baker, came out to talk with us about her home-made cakes and pastries which were indeed scrumptious. The hotel is in a nature preserve outside town, and - warning! - if you navigate with a GPS it may send you through a very circuitous set of lanes that happen to share the name of the street the hotel is on - and don't get you there. The best way to navigate is to phone the hotel, who will tell you what to program into your GPS (which turns out to be the name of the next street over). The staff gives good, clear directions.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
borgopantano, Direttore at Hotel Borgo Pantano, responded to this review, March 8, 2013
Dear Judith and David,
It was such a pleasure reading your review. Thank you so much for having dedicating a little bit of your spare time on writing these beautiful words. All of our staff thanks you a lot. These kind of reviews give us the strength to do always more and work always better. We hope to see you again sometime and wish you all the best!
Warm greetings from Sicily!
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Amsterdam, The Netherlands
Level Contributor
37 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 stars Reviewed February 5, 2013

What a great place to stay! Beautiful design. Loved the swimming pool and pool beds. Also great restaurant that serves nice dishes in the evening and breakfast with lots of choices. This was the first hotel that we stayed in a whole day to relax. Usually we leave for day trips. Borgo Pantano is also a very central place for many excursions like Syracuse. Unfortunately it was fully booked, so we had to leave after 3 nights, we would have preferred to stay here longer!

Stayed September 2012, traveled as a couple
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
borgopantano, Proprietario at Hotel Borgo Pantano, responded to this review, February 6, 2013
Dear guest from netherland, thank you so much for this review.
For us is very important,it makes us very happy,your smile is our energy.

Hope to see you again,
Giusi and all our staff.
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Saignon, France
Level Contributor
32 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed January 2, 2013

Don't be put off by the surrounding road system which is in dire need of municipal investment. However once you go through the pearly gates everything will meet or beat your expectations. The hotel and grounds were designed by the owner who is warm & charming and has put her heart and soul into this project. The staff were friendly and helpful as well, particularly the breakfast team.The interior and exterior design is tasteful and authentic, the pool area beautiful and huge. The breakfast buffet was at a high level, the restaurant is a good option if you don't feel like going into Syracuse/Ortigia for dinner. Rooms were decorated very attractively, we stayed in 2 different room types and would say the ground floor suite is actually more for families than for couples so next time we would not pay the extra money for the suite. The WIFI signal was a little weak as we found throughout our travels to hotels in Sicily.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
borgopantano, Proprietario at Hotel Borgo Pantano, responded to this review, February 14, 2013
Dearest guest,
We thank you for having dedicated a little bit of your time to write us these nice compliments.
We are really happy to inform you that just today the municipal started to do some works on the
improvement of the road conditions.
It’s such a pleasure for us to hear you had a nice stay with us. We all appreciated your kind words regarding our
restaurant because it’s really important for us that our guests enjoy their meal.
Now if you will come back to visit us you’ll see our pool area is even more beautiful, we’ve done some works to have an even more wonderful pool,
we like to make things even beter.
We really hope to see you a next time and wish you all the best.

Giusi and the staff of Borgo Pantano
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Paris, France
Level Contributor
46 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
4 of 5 stars Reviewed December 14, 2012

I join the praise for the hotel, where we had a great stay for four nights October/ November 2012. The area is lovely, so are the people working there, the almosphere is very family friendly and our two little daughters loved to play in the gardens and around the pools. Breakfast is great and we had diner there as well, which is very good either. It is a short drive to Syracuse and we had nice daytrips to the South, so everything very convenient. We had the suite for four which I would not recommend with too small children as the appartment has steps.

  • Stayed October 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
borgopantano, Proprietario at Hotel Borgo Pantano, responded to this review, February 14, 2013
Dear Guest,
It’s such an honour for us to read that you perceived a homely feeling and liked the atmosphere during your stay with us.
That’s the feeling we want our guests to have and we always find more way’s to improve that warm and familiar sensation that trasmits
our staff and location.
When our guests books directly with us we always ask the ages of the children such as to avoid to assign the Junior Suite rooms with steps to families
with small children. We have different Junior Suites on one level without steps. The Junior Suites with steps on 2 levels dispose of a terrace.
We really thank you for the praise you dedicated to our staff, for us our clients are considered guests that come to visit us.
We hoop to see you another time.
Greetings,
Giusi and the staff of Borgo Pantano
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Additional Information about Hotel Borgo Pantano

Address: Traversa Fontana Mortella, 13 int. 4, 96100 Syracuse, Sicily, Italy
Location: Italy > Sicily > Province of Syracuse > Syracuse
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Syracuse
#1 Spa Hotel in Syracuse
#1 Family Hotel in Syracuse
#2 Romantic Hotel in Syracuse
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel Borgo Pantano 4*
Number of rooms: 32
Official Description (provided by the hotel):
Discover the Hotel Borgo Pantano, a 4 star hotel is just 7 miles from the center and the beaches of Syracuse, Italy. An ideal compromise between the countryside, sea and city of art, surrounded by nature, within the nature reserve “Cyane and Saline.” The Hotel Borgo Pantano is located on the site of an ancient farmhouse dating back to 1861, originally a farm property, full of orange trees, lemons, olives, has been completely refurbished in 2009. The challenging architectural recovery was personally supervised by the owners , who are committed to ensure that the charm of the structure remained intact, in full respect of its authenticity. The Hotel is spread over an area of 30,000 square meters, with the outstanding scenic pool, the charming Sicilian citrus grove and the large park with relaxation areas and reading, which guarantee every guest a pleasant privacy. Hotel Borgo Pantano offers many services A modern wellness center with sauna, whirlpool, emotional shower with aroma therapy and color therapy, plus a lovely sitting area to enjoy excellent teas. The hotel is also equipped with a bar, a splendid panoramic pool designed with a special entrance to “beach effect”; elegant restaurant with typical Sicilian cuisine, elegantly furnished rooms with different styles, rooms and suites with bath iacuzzi inotre all rooms are equipped with safe, minibar, LCD TV and free wi-if free. And even outside the hotel is surrounded by a spacious and beautifully landscaped garden planted with playground for the little ones, a multilingual reception, a multilingual library, an indoor games room with table tennis – table football – Nintendo Wii , discover more » ... more   less 
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Also Known As:
Hotel Borgo Pantano Sicily/Syracuse, Italy

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