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“Most relaxing place” 5 of 5 stars
Review of Hotel Borgo Pantano

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Hotel Borgo Pantano
4.0 of 5 Hotel   |   Traversa fontana Mortella (fiume Ciane), 96100 Syracuse, Sicily, Italy   |  
Hotel amenities
Ranked #1 of 66 hotels in Syracuse
Amsterdam, The Netherlands
Senior Contributor
28 reviews 28 reviews
15 hotel reviews
Reviews in 22 cities Reviews in 22 cities
21 helpful votes 21 helpful votes
“Most relaxing place”
5 of 5 stars Reviewed February 5, 2013

What a great place to stay! Beautiful design. Loved the swimming pool and pool beds. Also great restaurant that serves nice dishes in the evening and breakfast with lots of choices. This was the first hotel that we stayed in a whole day to relax. Usually we leave for day trips. Borgo Pantano is also a very central place for many excursions like Syracuse. Unfortunately it was fully booked, so we had to leave after 3 nights, we would have preferred to stay here longer!

Stayed September 2012, traveled as a couple
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
borgopantano, Proprietario at Hotel Borgo Pantano, responded to this review, February 6, 2013
Dear guest from netherland, thank you so much for this review.
For us is very important,it makes us very happy,your smile is our energy.

Hope to see you again,
Giusi and all our staff.
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (37)
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Saignon, France
Senior Contributor
30 reviews 30 reviews
7 hotel reviews
Reviews in 18 cities Reviews in 18 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed January 2, 2013

Don't be put off by the surrounding road system which is in dire need of municipal investment. However once you go through the pearly gates everything will meet or beat your expectations. The hotel and grounds were designed by the owner who is warm & charming and has put her heart and soul into this project. The staff were friendly and helpful as well, particularly the breakfast team.The interior and exterior design is tasteful and authentic, the pool area beautiful and huge. The breakfast buffet was at a high level, the restaurant is a good option if you don't feel like going into Syracuse/Ortigia for dinner. Rooms were decorated very attractively, we stayed in 2 different room types and would say the ground floor suite is actually more for families than for couples so next time we would not pay the extra money for the suite. The WIFI signal was a little weak as we found throughout our travels to hotels in Sicily.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
borgopantano, Proprietario at Hotel Borgo Pantano, responded to this review, February 14, 2013
Dearest guest,
We thank you for having dedicated a little bit of your time to write us these nice compliments.
We are really happy to inform you that just today the municipal started to do some works on the
improvement of the road conditions.
It’s such a pleasure for us to hear you had a nice stay with us. We all appreciated your kind words regarding our
restaurant because it’s really important for us that our guests enjoy their meal.
Now if you will come back to visit us you’ll see our pool area is even more beautiful, we’ve done some works to have an even more wonderful pool,
we like to make things even beter.
We really hope to see you a next time and wish you all the best.

Giusi and the staff of Borgo Pantano
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Paris, France
Senior Contributor
46 reviews 46 reviews
46 hotel reviews
Reviews in 40 cities Reviews in 40 cities
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed December 14, 2012

I join the praise for the hotel, where we had a great stay for four nights October/ November 2012. The area is lovely, so are the people working there, the almosphere is very family friendly and our two little daughters loved to play in the gardens and around the pools. Breakfast is great and we had diner there as well, which is very good either. It is a short drive to Syracuse and we had nice daytrips to the South, so everything very convenient. We had the suite for four which I would not recommend with too small children as the appartment has steps.

  • Stayed October 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
borgopantano, Proprietario at Hotel Borgo Pantano, responded to this review, February 14, 2013
Dear Guest,
It’s such an honour for us to read that you perceived a homely feeling and liked the atmosphere during your stay with us.
That’s the feeling we want our guests to have and we always find more way’s to improve that warm and familiar sensation that trasmits
our staff and location.
When our guests books directly with us we always ask the ages of the children such as to avoid to assign the Junior Suite rooms with steps to families
with small children. We have different Junior Suites on one level without steps. The Junior Suites with steps on 2 levels dispose of a terrace.
We really thank you for the praise you dedicated to our staff, for us our clients are considered guests that come to visit us.
We hoop to see you another time.
Greetings,
Giusi and the staff of Borgo Pantano
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London, United Kingdom
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed December 3, 2012

Our choice of the Hotel Borgo Pantano was based on the excellent reviews we had read in Trip Advisor, and we were not disappointed. I apologise for the length of this review but I felt the hotel deserved my best effort......

Arrival.
We arrived at around 11pm on Sunday 14 October 2012 and were greeted by Alice, the duty receptionist. She was wonderful! She helped us in with our luggage from the car to the room, checked us in quickly and immediately made us feel very welcome.
She had organised some antipasti/salad/bread as she thought we might be hungry - she was correct!
Rosi, a smiling waitress with a good sense of humour, brought it along to Room 127, a lovely room, and, along with Alice, made sure we had everything we needed. Incidentally they both spoke excellent English - so no language problems here.

The Room
The next morning the management asked us if everything was fine and proposed an alternative room with a more extensive view, which had become free, if we wanted. (This shows the ethos of caring that abounds in this hotel at all levels).
We duly transferred to Room 122, which is at the end of the hotel block nearest the grounds and pool. We loved the room. It was bright and had a better view, was nearer the pool area, and had a nice little 'private' patio area with table & 2 chairs - perfect for our evening 'aperitivo' or late 'digestivo'.
Both rooms we had used were equipped with very comfortable large double beds, with 'memory foam' mattresses. For almost the first time in any hotel room, I slept without a problem (I have a very bad back). The lighting in the rooms is good, and Room 122's bathroom has a fairly large shower with (just) enough pressure; good wash basin, bidet etc. & some shelf space; also an extractor that worked! Every room has a fridge & minibar, along with a large safe, which is very useful. The rooms are very stylish and individually decorated. Room 122 had shutters and curtains - so a complete blackout is possible if required.

The Grounds/Pool.
The thought that has gone into the design of the grounds is obvious. The lovely grounds are extensive and beautifully kept, with various hammocks, recliners and large comfortable gazebos with beds, pillows and muslin curtains, dotted around the lush lawns on which to relax.(See photos). The grounds abound with lovely citrus groves of orange, lemon and lime trees and well maintained planted areas.
The pool is large and well designed with a gently shelving entry area and a shallow children’s' pool adjoining. It is well-maintained and beautifully illuminated with ever-changing lighting at night, creating an enchanting effect.

The Service/Hospitality/Staff.
This is the difference between this hotel and others.
I would not use the phrase "5 Star Service" because the service in the Borgo Pantano is much better than many 5 star hotels in which I have stayed. The service and hospitality is simply the best I have experienced.
Giusi, the owner is ever present and personally oversees the breakfast service. It is obvious she loves her job - every guest is greeted with a wide smile and culinary offers & suggestions from her - a perfect way to start the day.
The breakfast choice is extensive and of very good quality - choice of several cereals, muesli, multi-flavoured yogurts, melon, dates, prunes, nuts; many different cold platters of meats, salami, ham, cheeses, cakes, various croissants, eggs (scrambled & soft/hard-boiled), pancetta (bacon substitute) etc.
Freshly squeezed orange juice brought to the table, and any type of tea or coffee you may desire. I should add that virtually everything is made in the hotel kitchen’s bakery - various delicious breads and wonderful cakes and tarts daily.
Giusi has trained the excellent staff well - they are always attentive and concerned about your well-being and always seem to strive to offer that 'something extra' to increase your enjoyment. The waitresses Barbara, Zia Lucia, Francesca et al do a great job, along with Stefano the head chef, who emerges every evening at the end of the dinner service to enquire if everything was fine (and for comments/suggestions/requests). In the dining room I had enquired as to how thick the steaks were at the end of a very good meal. The next day I was informed that the chef Stefano had made sure thicker/larger cuts of meat had been ordered - and the steak was very good! We had two good dinners in the hotel and on 4 other occasions ate out in Ortigia.

The Reception Staff are excellent.
We met Alice, Noemi and Luigi who all went out of their way to offer help and suggestions to make our 1 week stay memorable. Each one of them helped us 'above and beyond the call of duty' - with various requests too lengthy to go into here...... they all seem to have an excellent knowledge of the area, i.e. places of interest, restaurants etc.

It is this kind of special service that is impossible to find in the larger chains of hotels. Because the Borgo Pantano is family-run, this degree of attention is, I suppose, often possible.
One further point is that I noticed there are good staffing levels of waitresses, chamber maids, receptionists etc. Our room had always been cleaned by the time we had returned from breakfast. We even noticed the gardeners working on the Sunday when we departed.

Conclusion.
The hotel itself is lovely. Fairly recently refurbished but with further improvements being carried out now during the winter months of closure. Superb grounds, lovely pool, excellent service and a good restaurant makes this hotel a great choice when in and around Syracuse, which is 10-15 minutes drive away.
Finally I would definitely say car hire is essential if you want to visit Syracuse/Ortigia and neighbouring towns and a Sat Nav is also a very good idea, (seriously consider investing in one for future trips too, which can be used in and out of the car). We would have been really lost without ours.
The hotel will give you extra details for its location in advance, by email.
We booked through Booking.com (See their reviews/photos of the hotel) but I may consider contacting the hotel directly as we definitely plan to return in 2013.

Their caption "Your Smile is our Energy" is the ethos of this hotel, and it seems to be working very well.

Room Tip: Some people may like the courtyard rooms or junior suites if families, which are central and conveni...
See more room tips
  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
borgopantano, Direttore at Hotel Borgo Pantano, responded to this review, December 5, 2012
Dear Bob,
You really surprised us all with all the beautiful words you have written and dedicated us. You spend some of your precious time telling how much you had appreciated and felt about the location and all of us. You have found a special attention for everyone of our staff including our owner Giusi. We are all happy and moved by all we have read and Giusi is really proud and happy too. Giusi and all of us wish to have you and Sofia back in Borgo Pantano because now you became not only guests BUT friends. Your special dedication to us encourages even more the way we work and underlines our MOTO your smile is our energy! These kinds of reviews are the strength that keeps us from going on and makes us wake up in the morning and come to work with a big smile on our faces! We will certainly hear each other for Christmas and New Year Eve greetings.
Noemi and all of our staff greets you and a particular kiss to Sofia and you from Giusi‘s part.
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Dublin, Ireland
Senior Contributor
22 reviews 22 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed November 5, 2012

We have been in Borgo Pantano this September for our honeymoon. The structure is very well preserved. The service has been amazing. We felt pampered for the whole week (we really want to thank them for that).
The restaurant was great too. Much better of a lot of other restaurants in Siracusa.
Giusy, the owner, is a really sweet person. Every morning open to suggestions to what visit and what taste in the area on Siracusa.

We will definitely come back in the next years.

Room Tip: We had a junior suite in perfect conditions.
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  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
borgopantano, Direttore at Hotel Borgo Pantano, responded to this review, November 12, 2012
Dear Guests,
First of all our owner Giusi thanks you for the compliments you have wrote in your review about the structure. Our chef Stefano and our staff thanks you for voting our restaurant a lot better than the other restaurants in Siracuse. It has been a pleasure for us pampering you and especially for Giusi to give you suggestions on what to do.
We hope to see you soon!
Warm and sunny greetings from all of us at Borgo Pantano.
Hotel Director
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Tel Aviv, Tel Aviv, Israel
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed November 1, 2012

Pros:Everything was great! Beautiful hotel. The stuff were very helpfull.. above and beyond expected.
Naomi at the reception give us perfect treatment, well done!

cons:hard to find it. we got lost for almost an hour to find.

note it was little bit chill at end of Oct.

  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
borgopantano, Direttore at Hotel Borgo Pantano, responded to this review, November 12, 2012
Dear Nir Levin,
Thank you so much for your nice review.
We are really happy you enjoied your stay with us! All of our staff thanks you for your nice thought and especially Noemi sends you a lot of warm greetings.
Our owner Giusi send you and your family her special best wishes.
Best regards,
Hotel Director
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London, United Kingdom
1 review
5 of 5 stars Reviewed October 27, 2012

I would recommend this hotel to anyone, Thanks to Josi, Noemi and their fabulous staff we not only had a great time at the hotel but were able to get a true flavour for the region. Where else can you share your experiences with the hotel's owner at breakfast every morning! You do need a car as there is nowhere to walk to if you want to leave the hotel but that only serves to highlight the tranquil setting of the hotel among citrus trees in the beautifully maintained gardens. The games room, complete with table football, table tennis and Wii console will keep the kids entertained when the weather is below par. The hotel fully deserves it's place at the top of the Tripadvisor rankings due to the warmth and attentiveness of the staff who have as much time as you need in order to help make your stay as enjoyable as possible. We will definitely be returning one day.

  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
borgopantano, Direttore at Hotel Borgo Pantano, responded to this review, November 1, 2012
Dear Marc and family,
We thank you a lot for the beautiful words written!
We hope seeing you and your family in our hotel and are
happy you all had a nice stay with us!
Kind regards,
HOTEL BORGO PANTANO
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Hotel Borgo Pantano

Address: Traversa fontana Mortella (fiume Ciane), 96100 Syracuse, Sicily, Italy
Location: Italy > Sicily > Province of Syracuse > Syracuse
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Syracuse
#1 Luxury Hotel in Syracuse
#1 Family Hotel in Syracuse
#2 Romantic Hotel in Syracuse
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel Borgo Pantano 4*
Reservation Options:
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Also Known As:
Hotel Borgo Pantano Sicily/Syracuse, Italy

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