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“A decent hotel but nothing outstanding” 3 of 5 stars
Review of Algila Ortigia Charme Hotel

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Algila Ortigia Charme Hotel
4.0 of 5 Hotel   |   Via Vittorio Veneto 93, 96100 Syracuse, Sicily, Italy   |  
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Ranked #3 of 66 hotels in Syracuse
San Francisco
Senior Contributor
28 reviews 28 reviews
27 hotel reviews
Reviews in 27 cities Reviews in 27 cities
26 helpful votes 26 helpful votes
“A decent hotel but nothing outstanding”
3 of 5 stars Reviewed July 11, 2013

Coming off the extraordinary experience we'd just had in Taormina (staying at the beautiful Villa Carlotta), I have to admit that the Algila Ortigia Charme Hotel was a bit of a letdown. I was expecting a chic, designerly hotel that would be pretty close to what we'd just experienced, but by comparison the Charme Hotel is a little on the plain and dowdy side. Don't get me wrong, it's clean and comfortable, but the decor is just a touch dreary. Our room (a Classic Sea View) was small and just lacked pizzazz. The furniture seemed a little worn and tattered, as though it had seen better days...which, come to think of it, could also describe Syracuse. But on the plus side, the hotel is in a great location (right by the water), has a very friendly and helpful staff who seem more than happy to provide guidance on exploring Syracuse or recommend restaurants, and offers a pretty decent breakfast selection (although you should be prepared to wait 20 minutes or more if you order anything extra, like poached eggs, from the kitchen). This is a perfectly fine hotel; there's just not anything particularly outstanding about it. I think my expectations might have been too high after reading all of the glowing reviews on this site.

  • Stayed July 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mtaranto, Direttore at Algila Ortigia Charme Hotel, responded to this review, July 12, 2013
Dear Sirs,
thank you for finding the time to live a review.
We are conscious we are not able to meet everyone's expectations, but I think there was a misunderstanding at the very beginning: we are not a boutique hotel as you expected but a "charme" hotel. Forniture, tiles, carpets as well as the building itself are antique but not old. It is very well described in brochures, description, presentation of the hotel and in our web site as well. Customers are free to decide if this style fits or not everyone's taste.
Wishing you pleasant continuation

Warmest regards
Mariella Taranto
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772 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (98)
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English first
London, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 9, 2013

We stayed at this hotel for 10 nights for our honeymoon and had a wonderful time. The hotel was in an incredible location and was a perfect base for us to explore the surrounding area. We wanted somewhere that was within walking distance of lots of nice restaurants so that we didn't need to drive and we were very pleased. The staff were very friendly and helpful (especially Marcello who helped with tips of places to eat and things to do), the room was very comfortable and charming and the breakfasts were a highlight. We would definitely come back here and have already recommended it to others.

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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mtaranto, Direttore at Algila Ortigia Charme Hotel, responded to this review, July 11, 2013
Thank you very much for your enthusiastic words.
We are still working for getting the full score from our customer and it will be very helpfull to know if something was not as you expected....
Looking forward to welcoming you here gain
Warmest regards
Mariella Taranto
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Bethesda
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 1, 2013

We stayed at this hotel for five nights in October 2012 and we cannot say enough good things about it. Excellent location, next to a small harbor, charming rooms, and within easy walking distance to a great outdoor market. Marcello, the manager, went beyond the call of duty to help with sightseeing and eating places tips which added to our pleasurable stay. I recommend this place highly.

Room Tip: Talk to Marcello
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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mtaranto, Direttore at Algila Ortigia Charme Hotel, responded to this review, July 11, 2013
Dear Sirs,
I do not have enough words to thank you for being so kind
The staff and me are happy you enjoyed yor stay, and we really are looking forward to meeting you again

Mariella Taranto
HOTEL MANAGER
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Healdsburg, California
Senior Contributor
26 reviews 26 reviews
8 hotel reviews
Reviews in 13 cities Reviews in 13 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed June 30, 2013

We only stayed one night at Algila, that was a mistake. We should have stayed 2 nights in Siricusa. This hotel is perfectly located, quiet, on the Sea and near everything. The staff was very helpful. Their restaurant is a little gem. Probably one of the best omelets we had. Great breakfasts. The sea vew junior suite was small for a suite. I expected a larger room. But for one night it worked just fine. I would stay here again.

  • Stayed May 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dublin, Ireland
Contributor
19 reviews 19 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed June 24, 2013

This was not our first choice but what a great hotel and turned out better than our first choice were we stayed in 2011 and I would therefore highly recommend it. The staff are not only professional but really charming as well. The breakfast is exceptional. We had a junior suite which was a bit dark but there are only a few rooms with a sea view. I would therefore recommend to book early

Room Tip: Book early for a sea view
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  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, England, United Kingdom
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed June 24, 2013

We stayed for a couple of nights at the start of June and in general, liked the hotel. The situation is good for exploring on foot and the staff were cheerful and helpful. A couple of things , however, marred our visit.
We stayed in room 304 which was as advertised and nicely decorated. However, the plumbing of the very smart shower did not seem to be up to spec .Indeed one evening there was no water at all for about an hour. The plumber visited and fixed whatever the problem was. Nevertheless my suspicion is that the water availability and pressure is an issue.
The other problem was we requested the hotel to book a couple of restaurants for us. This proved to be a little problematical as one was not booked and another booked but we were not informed! The only other potential pitfall is parking. The hotel has two spots allocated and if they are taken it can be tricky particularly in the height of the season. A nice hotel - not a great hotel

  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mtaranto, Direttore at Algila Ortigia Charme Hotel, responded to this review, July 12, 2013
Sear Sirs,
thank you for finding the time to leave us your comments.
We are really sorry for the inconvenient with the water that, on the other hand, as you say, was fixed in a very short time. Staff is always willig to give suggestions and offer the best solution for customer's needs such as parking outside or also in a private garage nearby.

Hoping to welcome you here again
Best Regards
Mariella Taranto
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whitstable
Senior Contributor
22 reviews 22 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed June 20, 2013

Have just returned from spending 3 nights at this wonderful hotel
Ideally placed for exploring Ortigia, even in the 90 degree heat !
Staff are really wonderful and nothing is too much trouble
Nice room with 4 poster bed, air-con and free mini bar
Sleep quality first rate
Breakfast is quite an experience with all the continental options ( and in great quantities ) plus cooked breakfast at no extra charge if you so require
A selection of juices, bottled water and nibbles is available throughout the hotel free for guests
Also, there is an in house Restaurant although we did not try this as there are so many first class eateries within easy walking distance
We would have no hesitation in recommending this Hotel

  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mtaranto, Direttore at Algila Ortigia Charme Hotel, responded to this review, June 21, 2013
Dear Sirs,
our warmest thanks for giving us so much gratified with your beautiful words.
We are happy that your stay was a good experience for you.
We realize, however, that we were not be able to worth of a perfect score.
Let us, therefore, willing to listen to other comments.
We invite you to visit our site, full of offers and promotions, to choose the best one for your upcoming stay.

Best regards
Mariella Taranto
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Algila Ortigia Charme Hotel

Address: Via Vittorio Veneto 93, 96100 Syracuse, Sicily, Italy
Phone Number:
Location: Italy > Sicily > Province of Syracuse > Syracuse
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#2 Family Hotel in Syracuse
#3 Romantic Hotel in Syracuse
#3 Luxury Hotel in Syracuse
#3 Business Hotel in Syracuse
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Algila Ortigia Charme Hotel 4*
Official Description (provided by the hotel):
Hotel is located in an exquisite ancient building on the waterfront of Ortigia, the historic centre of Syracuse. Giving onto the ancient "Mastra Rua," where the Siracusan nobility resided from the 14th century, the hotel is a starting point for cultural itineraries. Its recent restoration maintains the original structure made of three buildings, contributing to its dynamic layout. Rooms are furnished differently with antique furniture, four-poster beds and refined interior decoration with distinctive Sicilian touches and Mediterranean features such as colorful bathrooms tiles. ... more   less 
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Also Known As:
Algila Ortigia Charme Syracuse
Hotel Algila Ortigia Charme
Algila Ortigia Charme Hotel Sicily/Syracuse, Italy

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