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“Efficient organisation made for very relaxing stay for us” 5 of 5 stars
Review of Algila Ortigia Charme Hotel

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Algila Ortigia Charme Hotel
4.0 of 5 Hotel   |   Via Vittorio Veneto 93, 96100 Syracuse, Sicily, Italy   |  
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Ranked #2 of 66 hotels in Syracuse
Paris
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
“Efficient organisation made for very relaxing stay for us”
5 of 5 stars Reviewed May 8, 2013

Stayed five nights in a junior suite. Lots of thoughtful little extras.
Ate dinner there two nights.
Hotel probably about as good a central location as you could hope for in Ortigia (old Syracuse), near plenty of restaurants.
Staff were friendly & exceedingly helpful.
Hotel arranged smooth, efficient transfers from and back to airport.
Avis brought our car to hotel & picked it up again & we parked our hire car outside front door of hotel.
Other guests very congenial, which is always a bonus.

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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779 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (100)
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UK
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed May 1, 2013

I stayed at this hotel with my wife, daughter and her partner for three nights in April 2013. The rooms were nicely appointed although perhaps a little small. The front of house staff were very friendly and helpful, recommending good restaurants locally. Breakfasts were good, wide choice and fresh. Street parking is available by the hotel, which we did not have to pay for. The location is central and within easy reach of shopping and waterfront. I would be happy to recommend this hotel to my family and friends.

  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adelaide, Australia
Senior Contributor
34 reviews 34 reviews
14 hotel reviews
Reviews in 13 cities Reviews in 13 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed April 30, 2013

I stayed at this charming hotel on a quick business trip. The room I had was well presented with a well-equipped bathroom and a balcony. A great deal of effort has gone into making this a high quality property.
THe two reception staff were very helpful, arranging things for me and making suggestions. Nothing was too much trouble.
The different public rooms around the hotel were comfortable and spacious.I did not eat in the restaurant as it was closed, but the breakfast even had its own menu!
Lots of thoughtful touches made it stand out for me eg: Mini bar was free for the first night and there were Bulgari toileteries in the bathroom.
Virtually right on the water front, it is a little gem.

Room Tip: Ask for a balcony room.
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  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 16, 2013

A perfect small luxury hotel to visit Ortigia. Location is perfect, parking readily available/arranged in front of the hotel. The hotel is in an old modernised palace, with nothing of a major chain hotel. Staff was very welcoming and attentive. Recommendations and bookings for restaurants and best ice cream parlours were spot on. Free bicycles were a great idea to visit the city (would be great to have 1-2 children bicycles or seats). No beach or much space for children to run in the hotel, but really no issue for a few days.

  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mtaranto, Direttore at Algila Ortigia Charme Hotel, responded to this review, April 24, 2013
Dear sirs,
thank you for spending a few minutes in writing us
We greatly appreciated your kind words.
We are gald that the spirit of you have captured the true spirit of the imposing restructuring that has been made. In fact, the charme is given precisely by the uniqueness of the structure we offer.In addition to the now proverbial availability of the entire staff, the hotel has some strengths determined by services we offer. Yuo difinatly must stay here longer.
We wait for you once again
Best regards
Mariella Taranto
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto
Contributor
12 reviews 12 reviews
12 hotel reviews
Reviews in 11 cities Reviews in 11 cities
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed April 8, 2013

We stayed when the hotel was full, and did not have the option of booking a fabulous-looking rooftop suite. Our room was small, but pricey for its size, especially compared to other hotels in Sicily. Overall, the hotel is beautiful and well-located on Ortigia. We easily found free parking close to the hotel and did not have to navigate the very narrow streets in our rental car. The staff was friendly and tried to be helpful, but made several gaffes (misdirecting us to a restaurant they had recommended, mistaking us for other guests, slow breakfast service both mornings we were there). It seems to be 3 star quality for 4 star prices.

  • Stayed April 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mtaranto, Direttore at Algila Ortigia Charme Hotel, responded to this review, April 10, 2013
Dear Sirs,
thank you for spending a few minutes to write down your opinion. Every comment is greatly appreciated. We are glad you liked the hotel, the favorable location as well as the staff that as you noticed, avoided you the stress of looking for the parking and helped you in finding good restaurants. However, at the very beginning of the high season, there are beautiful young ladies to support the staff and it can happen (on their first working day) to commit a small mistake about the name of our guests. which, normally, makes you smile. Honestly a bit too little for complaint.
Hope to welcome you here again
Warmest regards
Mariella Taranto
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Worcester, United Kingdom
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 24, 2013

We stayed in a junior suite without a sea view, which did not matter as the weather in march '13 was not at its best. The hotel was very much at its best. Very comfortable room and bed, bathroom with a big bath tub and well appointed walk-in shower. The only grumble was that the hot water was a bit luke-warm. Both breakfasts and evening meals were superb and all the staff were charming and incredibly helpful. The conversion work to the several buildings which now comprise this hotel have been most thoughtfully designed and really well executed. This in our opinion is a really outstanding hotel and we would recommend it to anyone.

  • Stayed March 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pittsburgh
Senior Contributor
27 reviews 27 reviews
3 hotel reviews
Reviews in 21 cities Reviews in 21 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed March 11, 2013 via mobile

We stayed two days at this charming hotel. The staff went above and beyond from our arrival (helping us park the car and bringing in our luggage) to our departure. They were happy to answer any of our questions and provide us with information about Ortigia and Sicily in general. The hotel is in a beautifully remodeled historic building. We had two rooms and each room appears to be unique. We appreciated all the details such as plate with fresh fruit put in our room while we were gone, turn-down service while we were at dinner with delicious cookie on each pillow, Bulgari toiletries, free minibar in the room with different non-alcoholic drinks, free snacks in the lobby during the day (pistachios, almonds, different types of juice). Breakfast is included in the price and truly sumptuous. There is a beautiful buffet (I can highly recommend the different jams: mandarin, lemon, orange, figs, etc), including all kinds of pastries and fresh fruit, cereal, different kinds of juice. But there is also an a la carte menu (included in the price) with different items such as omelettes, scrambled eggs, cheese, cold cuts, etc.
One night we had dinner at the hotel. The menu is rather small, but everything is absolutely delicious and the service is very attentive and friendly.
We had a wonderful time and would love to return! Thank you to everyone for making sure everything was to our liking!

  • Stayed March 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mtaranto, Responsabile relazioni pubbliche at Algila Ortigia Charme Hotel, responded to this review, March 19, 2013
Dear Guest, thank you very much for your review. With much delight we read that you were overall impressed with the quality of our facilities and especially service. Your gracious comments will serve as an added inspiration to consistently maintain the high standards which you have experienced during your stay with us.
We sincerely hope to soon have the opportunity of welcoming you at our hotel again.
Warmest regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Algila Ortigia Charme Hotel

Address: Via Vittorio Veneto 93, 96100 Syracuse, Sicily, Italy
Phone Number:
Location: Italy > Sicily > Province of Syracuse > Syracuse
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#2 Family Hotel in Syracuse
#2 Luxury Hotel in Syracuse
#3 Romantic Hotel in Syracuse
#3 Business Hotel in Syracuse
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Algila Ortigia Charme Hotel 4*
Official Description (provided by the hotel):
Hotel is located in an exquisite ancient building on the waterfront of Ortigia, the historic centre of Syracuse. Giving onto the ancient "Mastra Rua," where the Siracusan nobility resided from the 14th century, the hotel is a starting point for cultural itineraries. Its recent restoration maintains the original structure made of three buildings, contributing to its dynamic layout. Rooms are furnished differently with antique furniture, four-poster beds and refined interior decoration with distinctive Sicilian touches and Mediterranean features such as colorful bathrooms tiles. ... more   less 
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Also Known As:
Algila Ortigia Charme Syracuse
Hotel Algila Ortigia Charme
Algila Ortigia Charme Hotel Sicily/Syracuse, Italy

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