We stayed when the hotel was full, and did not have the option of booking a fabulous-looking rooftop suite. Our room was small, but pricey for its size, especially compared to other hotels in Sicily. Overall, the hotel is beautiful and well-located on Ortigia. We easily found free parking close to the hotel and did not have to navigate the very narrow streets in our rental car. The staff was friendly and tried to be helpful, but made several gaffes (misdirecting us to a restaurant they had recommended, mistaking us for other guests, slow breakfast service both mornings we were there). It seems to be 3 star quality for 4 star prices.