The check in was fast and we were upgraded to a suite, however got to the room and the key didn't work.
The place seemed exactly as I remembered, except it was looking a bit more tired.
We arrive around 9.30pm so went straight to the restaurant, which we were told closes at 11pm.
The service was non existent 3 guys standing around talking to each other like we weren't there.
The pasta was served, but no offer of cheese or anything, just dropped on the table, like they couldn't be bothered.
We had to get up walk to them to get the check.
Food was good, service was a shocker!
- Official Description (provided by the hotel):
- The Mercure Palermo Excelsior is located in the Liberty style area of the city and is surrounded by the English Garden, Villa Garibaldi, Villa Trabia, close to the shopping area. ... more less
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- Also Known As:
- Excelsior Hilton Palermo Hotel Palermo
- Hilton Palermo
- Mercure Palermo Excelsior Sicily