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“Nice Hotel” 3 of 5 stars
Review of Mercure Palermo Excelsior

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Mercure Palermo Excelsior
4.0 of 5 Hotel   |   Via Marchese Ugo 3, 90141 Palermo, Sicily, Italy (Formerly Excelsior Palace Hotel)   |  
Hotel amenities
Ranked #37 of 98 Hotels in Palermo
Dublin
Level Contributor
35 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“Nice Hotel”
3 of 5 stars Reviewed May 10, 2013 via mobile

Nice hotel good location, rooms were of a good standard and similar to Hiltons around the world. Dinner in the restaraunt/bar not fantastic by any means. Breakfast superb as it should be at 15 euro extra per person.

  • Stayed April 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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713 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (103)
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Bucharest, Romania
Level Contributor
52 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed May 9, 2013

Placed at the end of Palermo's "5th Avenue" (Bd. de la Liberta), Excelsior Hilton is a cosy 4* hotel ready to fulfill your travel plans either for Palermo or as a base for the rest of the Sicily. We stayed for 11 nights + 8 nights in 2005. Pro's: Good value for money, very good location, newly refurbished, reception desk and cleaning staff kind and proffesional, good restaurant. Con's: poor internet service, no parking space, claustrofobic 3rd floor rooms, when 1-2 tourist buses arrive, breakfast tends to became messy.

Room Tip: 1st floor rooms to be preferred.
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  • Stayed May 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seabrook, Texas
Level Contributor
60 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed May 5, 2013

Luxury and quality at its best. Fillipo is your gracious host and the staff is great. Great location and old world charm. Great value and right on libertad which is the finest street in Palermo. Staying for 5 nights and I wish longer. Don't miss this one. Le volte restaurant close by.

Room Tip: Go to boloterro to eat but you need reservations and only 4 blocks away
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  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aberdeen, United Kingdom
Level Contributor
34 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
5 of 5 stars Reviewed May 3, 2013

We stayed at this hotel 29th of april,until 7thof May in room 206 ,the room was kept exceptoinally clean by Valeria,she does a very good job,bed was very comfortable,
staff in general were all very nice and polite,Claudia was very nice and helpful,
the food was very nice,and Giueseppe,was very ince in the restaurnt , nothing was too much troublefor him.we had a lovely stay,and would stay again, and recommend it to others.

Room Tip: high floor with a balcony.
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  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cupertino, CA
Level Contributor
19 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
2 of 5 stars Reviewed April 26, 2013

The hotel is in a very good location of Palermo. The exterior of the building is very nice. However, as soon as you enter the lobby you notice that the hotel needs a renovation. The carpets in the rooms are dirty, although we got an upgrade to a better room. The restaurant was a special disaster. We went there for a light lunch. But in this hotel even tomato and mozzarella that will be reasonable is hard to get. And the Ceasar salad was the worst we ever had. I believe people should avoid the hotel to force Hilton to upgrade it. Also, somebody has already made the comment that the shower doesnot drain. As a result it has mold and other strange black stains.

Stayed April 2013, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed April 25, 2013

Very friendly staff and most of them knew English very well. They were extremely helpful with dinner out recommendations and many other questions we had. Everyone in the hotel was very nice. I have asked for a quiet room and was given a top floor room with skylights. I was also told I can change my mind if did not like what was allocated, but the room was great. The location of the hotel is perfect as well. The bus from the airport stopped just in front of the hotel and it was an easy walk to the centre of Palermo. The breakfast buffet was a great mix of continental and typical
Italian food, very nice start to your day.

Room Tip: If you want a quiet room ask for a 3rd floor room with skylights.
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  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Northamptonshire
Level Contributor
61 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
2 of 5 stars Reviewed April 25, 2013

The actual place is OK - about what you would expect at these proces from Hilton. The service, though, was dreadful. We ate - or tried to - in the restaurant on the first night, but found it shambolically disorganised and totally unable either to take our orders or then fulfil them without being badgered. Two hours for two courses simply won't do.

A complaint to the desk brought the response that they were very busy. Well, firstly they weren't, and secondly that would be their problem, not the paying guest's. No apology, letr alone anything more.

We would also have preferred a shower that didn't leak all over the place......................

  • Stayed April 2013, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Mercure Palermo Excelsior

Address: Via Marchese Ugo 3, 90141 Palermo, Sicily, Italy (Formerly Excelsior Palace Hotel)
Location: Italy > Sicily > Province of Palermo > Palermo
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#17 Business Hotel in Palermo
#25 Luxury Hotel in Palermo
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mercure Palermo Excelsior 4*
Number of rooms: 119
Official Description (provided by the hotel):
The Mercure Palermo Excelsior is located in the Liberty style area of the city and is surrounded by the English Garden, Villa Garibaldi, Villa Trabia, close to the shopping area. ... more   less 
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Also Known As:
Excelsior Hilton Palermo Hotel Palermo
Hilton Palermo
Mercure Palermo Excelsior Sicily

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