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“Great hotel in excellent location.” 5 of 5 stars
Review of Mercure Palermo Excelsior

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Mercure Palermo Excelsior
4.0 of 5 Hotel   |   Via Marchese Ugo 3, 90141 Palermo, Sicily, Italy (Formerly Excelsior Palace Hotel)   |  
Hotel amenities
Ranked #32 of 98 Hotels in Palermo
Wheaton, Illinois
Senior Reviewer
10 reviews 10 reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
“Great hotel in excellent location.”
5 of 5 stars Reviewed April 17, 2013 via mobile

Easy to get to by bus and conveniently located in Palermo. We vould walk to everything. Rooms were lovely and the hotels cleanliness shown. Staff was very helpful. Customer service was very good.

Great place to stay.

  • Stayed April 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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677 reviews from our community

Traveler rating
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    117
    45
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97
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118
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (97)
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English first
Senior Contributor
39 reviews 39 reviews
9 hotel reviews
Reviews in 20 cities Reviews in 20 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed April 16, 2013 via mobile

Hotel was very nice, staff was excellent. Only complaint is that the Wi-Fi was very spotty on coverage. Sometimes I couldn't even find the access point.

Location is great, in a very nice part of town. Close to shopping and restaurants. I'm a Diamond member and got an upgraded corner room.

  • Stayed April 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Princeton, New Jersey
Senior Reviewer
7 reviews 7 reviews
Reviews in 3 cities Reviews in 3 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed April 12, 2013

Hilton Exclesior is a nice hotel if you get it at a good price. Great location in the city, convenient to everything. Problem is my room was in the front of the hotel and I had major difficulty getting to sleep at night and waking up too early due to the street traffic outside. Get a room in the back, don't face the street.

  • Stayed April 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perth, Australia
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 9, 2013

Spent a week in Palermo on business in March. The hotel was in a great area close to restaurants and small bars. My room which faced the main street was noisy but I suppose its to be expected in Italy. Must thank the staff who were always helpful and polite.

Room Tip: Stay away from the main street.
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  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
newbury
Senior Contributor
32 reviews 32 reviews
16 hotel reviews
Reviews in 25 cities Reviews in 25 cities
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed April 5, 2013

This hotel is very well situated within walking distance of the historic centre of Palermo and in a pleasant safe part of the city (an important factor in Palermo). Our room was huge and very well furnished - quite American in style. It wasn't in the first flush of youth but everything was clean and worked well. We found it extremely comfortable. The hotel was a little bit soulless in the public areas but again everything worked. What was exceptional in this hotel was the breakfast. It had everything you needed for either continental breakfast (with a memorable prepared fruit display and excellent pastry choice) or cooked - hot eggs and bacon. Everything was beautifully tended by very attentive and friendly staff. Best of all was the sicilian corner with a choice of local speciality both savoury and sweet. We loved this touch.

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 18, 2013

Near Via della Liberta, sort of a 5th avenue for Palermo, this is a very nice hotel, well located with a pleasant atmosphere. The hotel has large rooms, a nice bar/restaurant, friendly staff and has been largely renovated.

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, UK
Contributor
11 reviews 11 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed March 5, 2013 via mobile

Really enjoyed our stay here. Melania the brilliantly helpful sage of Palermo upgraded when we checked in and answered all our questions about Palermo.

The room was big with beautiful high ceilings, tall windows and a massive bed. The latter was very comfortable but the chambermaid could possibly have made it up better, linen seemed creased and not crisp. However it was clean and fresh and we had a wonderful sleep. The whole hotel harks back to period glory and the beautiful breakfast room is both grand yet intimate at the same time. The buffet breakfast was high quality, very international as you'd expect with excellent Italian coffees. Pastries, cheeses, meats, fruits, yoghurt, cereals and the most creamy, fresh scrambled eggs I've tasted in a while. Bathroom was huge with rain shower and excellent toiletries. I really can't fault this hotel. In 20 years of travel it's one of the best I've stayed at. Not the most luxurious but in terms of setting out to be what it says it is, it ticks the boxes. The only complaint could be location as it's right at the end of Palermo's main shopping street and a good 20 mins walk to the markets, the old town etc, but this didn't bother us as we like the exercise.

Tip: On street parking right next to hotel is easy at €1/hour (free overnight) so you don't need to pay for the hotel's valet parking. Park in bays marked in blue and buy a Pay and Display scratch card voucher for however long you want to park for. The hotel is 15 mins walk from Notarbartalo station and not even 3 minutes walk from the airport shuttle bus stop (the latter is far quicker than the train to get to the airport, taking 30 mins cf 45-60 minutes on an excruciatingly slow single-tracked stopping service which bizarrely styles itself as an "express").

But as far as the hotel is concerned, d-mob happy.

  • Stayed March 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Mercure Palermo Excelsior

Address: Via Marchese Ugo 3, 90141 Palermo, Sicily, Italy (Formerly Excelsior Palace Hotel)
Location: Italy > Sicily > Province of Palermo > Palermo
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#14 Business Hotel in Palermo
#24 Luxury Hotel in Palermo
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mercure Palermo Excelsior 4*
Number of rooms: 119
Official Description (provided by the hotel):
The Mercure Palermo Excelsior is located in the Liberty style area of the city and is surrounded by the English Garden, Villa Garibaldi, Villa Trabia, close to the shopping area. ... more   less 
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Also Known As:
Excelsior Hilton Palermo Hotel Palermo
Hilton Palermo
Mercure Palermo Excelsior Sicily

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