We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great location, helpful staff, modern” 5 of 5 stars
Review of Excelsior Hilton Palermo

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Save
You added Excelsior Hilton Palermo to your Saves list
Excelsior Hilton Palermo
4.0 of 5 Hotel   |   Via Marchese Ugo 3, 90144 Palermo, Sicily, Italy   |  
Hotel website
  |  
  |  
  |  
Hotel amenities
Special Offer
Book Early & Save
Ranked #38 of 99 Hotels in Palermo
San Jose, CA
Top Contributor
158 reviews 158 reviews
36 hotel reviews
Reviews in 61 cities Reviews in 61 cities
77 helpful votes 77 helpful votes
“Great location, helpful staff, modern”
5 of 5 stars Reviewed September 20, 2011

Pro: Location in my opinion is excellent. Hotel is on the edge of the English Gardens and is a short walk to the central shopping district. You can pay 1.30 and take a 1-2 minute bus ride to the central areas or about 5 mins to the train station 200ft outside the hotel. The bus service from the airport Prestige e Commande aalso drops you off (6.20 one way) ~100meters from the hotel but the pickup is directly across the street. IMO it feels safer rather than being more "central" down the via Marqaeda. Staff at the front desk were all very helpful. Celine, Domenica, Gabrielle, Rafaella and whoever else I might have forgotten thanks to you all. I did wish there was a dedicated concierge. One strange thing is the "front" of hotel does not face the main street Liberta. So a little hard to find.

Room: 3rd floor with 3 motorized roof top windows. No side windows so no view. The hotel is remodeled so the building is "traditional" the room is modern. Bathroom was small but functional. Water pressure was a bit low but I believe that's a water saving issue. Bed was a firm/hard bed but not a deal breaker. TV entertainment system was really nice, internet speeds were excellent.

Restaurants: Breakfast is ok. Can get crowded and food items did run low. Run of the mill. Nothing terribly good or bad. Hot american breakfast, daily breads, fruits and cheeses. The Exe restaurant seemed to be under/not staffed. Waited around to eat there but left since no one would attend to us. Plenty of nearby restaurants.

Extra - Hotel has arrangement with Mondello beach to reserve beds. Hotel staff so very graciously let us keep the room until 6pm because shuttle seats were limited. Was able to come back from beach and shower before heading to airport. MAJOR PLUS. This is where you earn the 5th star.

  • Stayed September 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

645 reviews from our community

Traveler rating
    181
    280
    116
    43
    25
See reviews for
88
265
31
109
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (96)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
kuala lumpur
Contributor
20 reviews 20 reviews
17 hotel reviews
Reviews in 17 cities Reviews in 17 cities
49 helpful votes 49 helpful votes
2 of 5 stars Reviewed September 17, 2011

I like to stay at Hilton Hotels but this place was below any expectation i have of my favourite hotel, the first disappointment was during check-in the receptionist could not speak English, then the room smelled of cigarette smoke and the cleanliness was below standard,the room faced the main road and was very noisy during the night , the peak and shocker of my stay was during breakfast when a waiter took an almost empty cheese tray from the buffet to top up, when he turned to walk to the kitchen some cheese dropped to the floor, he picked up the cheese and put it back onto the tray, overall the service was not up to Hilton standard at all, i planed to stay longer than one night but changed my mind and moved to another Hotel since i was on holiday and wanted a nice and comfortable place.

Room Tip: don 't stay in this hotel
See more room tips
  • Stayed September 2011, traveled solo
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Athens, Greece
Top Contributor
135 reviews 135 reviews
56 hotel reviews
Reviews in 77 cities Reviews in 77 cities
283 helpful votes 283 helpful votes
4 of 5 stars Reviewed September 9, 2011

We were staying 4 nights. Hotel itself is well-kept, beautiful and clean.

NEGATIVE - At the arrival, they gave us a double room, when entering the room, unfortunately the ceiling where A/C was, it was tripping right to the carpet - NOT GOOD FIRST IMPRESSION, but clearly they were not aware of this problem. We were given another room, which was longer walk, but the room was very nice. Another thing was the parking, hotel don't have their own parking, so if you want to play it really SAFE - it's 20€ per night, they will take the car and bring it when you need it. We did it chose this option for first night, but then other nights we were ended up parking almost next to the hotel. You have to pay for the internet, all in all it was said also in the booking, but 8€ per 1hour, 13 or 20€ per 24hours - COME ON, but yes we know - that's how they make their profit :P

POSITIVE - TIP! There is an unregulated parking area when going out from the hotel and to the right (study carefully, one zone doesn't have traffic signs regulating it) - so you don't even have to pay 1€ per hour (which is the normal fee for that zone 8am-2pm & 5-8pm), the only thing is that on the daytime there is one guy regulating the parking (as they do a lot in Sicily), taking advantage of the situation of that particular area :)
Breakfast was perfect, very wide selection, but go before 9am to get the taste of everything.
TV had good choice of channels (Bloomberg, CNN, etc.) - didn't watch much, but worth mentioning I guess.

  • Stayed August 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chepstow, United Kingdom
Senior Contributor
21 reviews 21 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed September 6, 2011

This hotel has a useful location as you can easily walk into the town, but does not have much in the way of facilities and no pool. There is a good restaurant, which is just as well since if you are not eating in you will need to take a cab from the rank outside as there is nothing within walking distance. It makes a good base for a couple of days but I would not recommend it for longer. The hotel was hosting a convention whilst we were staying and was not coping particularly well, taking 2 hours and 3 reminders to deliver a disappointing fruit plate.

  • Stayed August 2011, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Totnes, Devon
Senior Contributor
38 reviews 38 reviews
35 hotel reviews
Reviews in 28 cities Reviews in 28 cities
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed September 1, 2011

We booked a two night stay at the Excelsior Hotel in Palermo during August and extended our stay at a slightly increased cost, which we were happy to pay as it was over the Bank Holiday in Sicily. We found the Excelsior quite easily, taking the 101 or 102 bus from the train station at a fraction of the cost of a taxi. The bus takes a route up Via Roma and Via Liberta and drops you right outside the hotel.

We enjoyed the quieter location that the Excelsior afforded us, it was close enough to everything, but away from the hustle and bustle of the main attractions. By walking around and using the local bus systems we visited many sites including the local beach resort of Mondello. The hotel runs a free shuttle bus to this area, though it was fully booked during our visit and you are expected to pay 10 euros each for the hire of umbrellas and sun-beds.

The staff are highly efficient and the ones at breakfast were particularly attentive and pleasant. My request for a 'quiet' room was attended to and the hotel certainly provided this - we had room 216, overlooking a small inner courtyard, but this gave us privacy. The room and bathroom were very comfortable, we particularly enjoying the facility of a bath alongside the shower. We felt this was a good choice of hotel overall in Sicily's capital city.

  • Stayed August 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bucharest, Romania
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed August 8, 2011

After spending two days in Palermo with my family (wife and kid) we can only submit the best rate for this hotel.
- Central location (just next to Viale della Liberta central avenue)
- Beautiful baroque building
- Very nice reception and great personnel
- Spacious and clean suit
- Nice and practical bathroom
- The hotel offered access to parking against a reasonable payment with a parking company they had a contract with
- Great breakfast area
- Enjoyed a quiet sleep

We highly recommend this hotel!

  • Stayed August 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Barcelona, Spain
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed August 7, 2011

Nice hotel in classical style with big rooms, good bed, refurbished bathroom and good breakfast! All a sudden, better than expected!

  • Stayed August 2011, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Excelsior Hilton Palermo? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Excelsior Hilton Palermo

Address: Via Marchese Ugo 3, 90144 Palermo, Sicily, Italy
Phone Number:
Location: Italy > Sicily > Province of Palermo > Palermo
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#16 Business Hotel in Palermo
#24 Luxury Hotel in Palermo
Price Range (Based on Average Rates): $
Hotel Class:4 star — Excelsior Hilton Palermo 4*
Number of rooms: 119
Official Description (provided by the hotel):
The Excelsior Palace Hotel is located in the Liberty style area of the city and is surrounded by the English Garden, Villa Garibaldi, Villa Trabia, close to the shopping area. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Cheap Tickets, Hotels.com, Priceline, Orbitz, Agoda, Despegar.com, Booking.com, Venere, TripOnline SA and Tingo so you can book your Excelsior Hilton Palermo reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Excelsior Hilton Palermo Hotel Palermo
Hilton Palermo
Excelsior Hilton Palermo Sicily

Owners: What's your side of the story?

If you own or manage Excelsior Hilton Palermo, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.