breath taking views, garden like atmosphere outside
spectacular breakfast with great outdoor seating and views
food in hotel generally very tasty, VERY yummy desserts.
great bath tub with excellent water pressure
free bottled water upo request
friendly and helpful staff
known to be the best hotel in palermo - and this is probably true, palermo is a sort of a dump.
marcello - the yacht captain of the hotel took me and two family members out on a great local private cruise around the island for the whole day for a reasonable price of 500 euros - he and his helper were very gentlemanly and chivalrous like, very knowledgeable and hospitable, 3 women and we felt totally safe with them. they served us a lovely lunch on the boat with prosecco.
usually very good restaurant recs from concierge staff
bbc world news available
the hotel simply does not have functional wi-fi and I don't care what anyone says the wi fi is rubbish!
at check out they tried to charge me for an extra 150 euros for dinner I did not have at the hotel, after about 15 mins of arguing (when I could have been eating the lovely breakfast on my last morning) they finally agreed that they had made a mistake by confusing me with some other arabs staying at the hotel (racist much?)not much of an apology after this had happened and they acknowledged the mistake, not impressed with this aspect of service
bedsheets are not very soft, definitely not egyptian cotton let's put it that way
only about 2 people at front desk/ concierge at any given moment, making it a bit of a wait if you want to ask someone something
you need to take a cab to get anywhere worth seeing, the tratorria down the road is first of all, as the previous person wrote - a dangerous walk - and- its crap, very dirty looking - couldn't bring myself to eat there it was that bad.
hotel pool is on the small side (but i guess thats Europe?) and doesn't get much sun in the late afternoon. never even bothered to swim here - always went to the lovely beaches (mondello, san vito lo capo, cefalu)
my room door was a bit dodgy - had to sort of shut a few times to make sure it would lock properly
old carpet in room
the hotel was unable to supply us with adapters
worth it to get superior room - you get a great tub.
check your itemised bill on check out with a m...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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first of all thank You very much for spending the time to give us the feedback on Your recent stay. We are very glad to know that Your holiday at the Grand Hotel Villa Igiea was to Your liking. A special thanks from the yacht captain for Your appreciation. It was a pleasure for him take care of you during the private cruise. Regarding the inconvenience occured during Your check out, please accept our apologize.
We are looking forward to welcoming You again in our Hotel.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.