My husband I stayed at this hotel for one night in September. The photos in the brochures and online make the hotel look in better shape than it is. I have to agree with the other travelers that call it rundown and faded. Palermo's historic district also seemed run down and poorly taken care of. A shame when you consider this is their heritage. Many buildings on the same street were shuttered and covered with graffiiti. It seemed like this area had seen far better days. When we arrived at the hotel, there was no doorman or anyone to help us with our luggage. We didn't make a fuss, we just carried our own bags and made our way to our room. After just now reading a few more recent reviews than were available before we booked, I guess there are renovated rooms and older rooms. We clearly got an older room. Since it was just one night, we didn't ask if there was anything better. We were supposedly in a junior suite. While it did have a small room in addition to the bedroom and bathroom, all three rooms were showing their age and very starkly decorated - very depressing. I also have to concur with others who had trouble with wifi in the lobby. It only worked for a short time while we were there. The front desk did attempt to get it back online but unsuccessfully. Breakfast was equally depressing. There were not enough servers, a huge hole in the ceiling of the breakfast room and one of the worst cups of coffee I've ever had. We chose this hotel because it was in the heart of the historic center of Palermo. For those considering visiting the historic center, I'd suggest trying to find a hotel near the new areas of the city - maybe near the theater or Palantine Chapel which was very beautiful (like a mini-Monreal).

We stayed in the hotel only for one night, but as we experienced the room was comfortable, nice and clean, the bed was really big-size. We came to the hotel very late and had to have something to eat. The restaurant was closed and so was the restaurants nearby but a very friendly man in the bar made us some snacks for us to survive the night. Even the staff in the reception was friendly and helpful. The breakfast not so exciting.

I had a nice three day stay in this historical building, right in the historical centre of the city. It has all the grandeur one could expect from such an old palace. The terrace overlooking the city is wonderful.
The room I stayed in (neoclassical) was comfortable and had all the amenities a modern hotel would expect. It was not bigger than the cheaper classical rooms which have the same size, so maybe no need to pay the difference.
The only drawbacks were the internet that was not working at all and the staff who could smile a little more.

Location in heart of centro storico is good. Hotel has great old bones and renovated rooms in good condition (there was construction noise during the day). If you want a renovated room, I believe you should ask for a "new" room; ""classic" rooms are the unrenovated ones.

But I would not stay there again, and would recommend only for first-time visitors who want to be in heart of old city. Hotel is part of Angala chain and books many tour groups; service, especially front desk service, can be indifferent the way it often is at such hotels. Actually, in this case I might go so far as to call it arrogantly indifferent.

Alleged free lobby wI-fi didn't work the entire time I was there (3 nights) and hotel didn't seem to be able to get a grip on this problem.

I liked Palermo and if I were to go there again I would instead stay perhaps around the opera house, via della Liberta, or in Kalsa.