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“Beautiful hotel in the heart of city” 5 of 5 stars
Review of Grand Hotel et Des Palmes

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Grand Hotel et Des Palmes
4.0 of 5 Hotel   |   Via Roma 398, 90139 Palermo, Sicily, Italy   |  
Hotel amenities
Ranked #26 of 98 Hotels in Palermo
Novi Sad, Serbia
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
“Beautiful hotel in the heart of city”
5 of 5 stars Reviewed August 14, 2014 via mobile

My parents and myself spent 4 days in hotel in august and were very satisfied. Hotel is very centrally located uet rooms are quit and tranquil. Rooms are delightfully furnished and spacious, staff very kind and attentive, good value for money☺ nice breakfast. We would definitely stay here again in such beautiful city.

  • Stayed August 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carola_Caruso, Responsabile relazioni con la clientela at Grand Hotel et Des Palmes, responded to this review, August 20, 2014
Dear Guest,


Thank you for taking the time to share your opinions about your recent stay at the Grand Hotel et Des Palmes.

We were pleased to read that you were satisfied with your experience at our hotel and we highly appreciate your kind comments in regard to our kindly and attentive staff. We were also happy to read that our rooms met your expectations.

We thank you once again and we sincerely hope that you will give us the opportunities to welcome you once again in our Hotel.

Best regards,

Carola Caruso
Personal Assistant to Mr. Vito Giglio - General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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694 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (53)
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English first
London, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed August 13, 2014

This hotel is simply beautiful. My daughter was awed by its huge Victorian rooms, marble floors, chandeliers, statues and air of historic elegance. Our room was enormous, old-fashioned and charming, with air-con and a luxurious bathroom, thank goodness, and a lovely breakfast (included in the price) was served in the stunning mirrored salon. We learned that this hotel saw all the mover and shakers of Palermo – from Mafia bosses to celebrities to artists to the great and good of Europe – pass through its doors. It's on the Via Roma, one of the big thoroughfares of the city, in a nice area full of excellent restaurants and shops. If you are visiting this gorgeous city, do stay here – it's something you won't forget. And the staff are helpful and pleasant.
Liz Johnson

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carola_Caruso, Responsabile relazioni con la clientela at Grand Hotel et Des Palmes, responded to this review, August 14, 2014
Dear Guest,

thank you for your feedback regarding your last stay at The Grand Hotel et Des Palmes.

We would like to give you our most sincere thanks for the kind words you spent for our Hotel.

Nothing give us more pleasure to hear we have fully met your expectations and to have left a good memory of your experience with us.

We hope to see you again in our property, very soon.

Best regards,

Carola Caruso
Personal Assistant to Mr. Vito Giglio - General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 of 5 stars Reviewed August 5, 2014

I can not tell what I like the most about this hotel. Is it it's position which is absolutely central and so easy to visit Palermo by foot all day long ?
Is it the spaces of the room ?
Is it the decoration and the sensation that this hotel has stopped time around 1850 ?
It's an absolute must to stay. Staff is absolutely helpful. They give you the impression that every visitor is unique !
Definitely a place where I'll book again !

Room Tip: Every room is fine and is good isolated.
See more room tips
  • Stayed August 2014, traveled with family
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Geneva, Switzerland
1 review
5 of 5 stars Reviewed July 28, 2014

A great stay

Exceptionally friendly staff

Great breakfast buffet;

Classic interiors, especially the restaurants and halls

Very nice rooms and bathrooms - high quality where it really matters

The children loved the entire experience

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mimmo F, Direttore at Grand Hotel et Des Palmes, responded to this review, August 4, 2014
Dear Guest,

we wish to thank You very much for your time dedicated to write your impressions,
anf for having chosen our hotel for your recent stay in Palermo.
We are very happy to have satisfied your expectations and to have left a good memory of your experience with us.
We look forward to welcoming you to our hotel once more and to keep deserving your preference.


My warmest Regards

Mimmo Ferrante
Executive Assistant Manager
Grand Hotel et Des Palmes
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Sydney, Australia
1 review
4 of 5 stars Reviewed July 20, 2014

I don't normally post reviews, but after being asked specifically for one (albeit probably automatically generated), here goes. This hotel was outstanding for the price, which was 102€ per night. It is indeed a grand hotel, even if it has seen better days, but that just adds to its charm. The breakfast buffet was spectacular. Prosecco and cannoli for breakfast, as well as all the usual suspects, what's not to love? Having said that, our room was on the small side, even if beautifully appointed, and the air conditioning was rather stuffy. We booked online, but on arriving the booking seemed to have gone west, so perhaps that explains why we were given a dodgy room. All of these things seem minor because of the beautiful public areas, and we enjoyed our stay. The one minus that did rankle is that one of the concierges was rather rude and dismissive. I suspect homophobic. Perhaps two gay Australian men in their fifties should expect this in conservative Sicily, you might think. It wasn't the only time this happened on our trip to Rome, Naples and Sicily. As I wrote at the beginning, I wouldn't have mentioned it, except that the hotel did ask for my opinion. This is offered as feedback to the hotel, really. Despite this, we would certainly recommend this gorgeous old hotel and would certainly stay again, if in Palermo.

  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mimmo F, Direttore at Grand Hotel et Des Palmes, responded to this review, August 4, 2014
Dear Guest,

we received your comments and we thank you very much for your time dedicated to write your impressions, which are basic for us to be able to grow and as exhortation to do our best.
Moreover, we thank you for having chosen our hotel for your recent stay in Palermo.
We are very sorry to know we haven’t satisfied your expectations, but we want to assure You that any kind of discrimination is made in our Hotel.
In addition, we thank you for your criticisms and we would like to let you know that we will investigate about the matter occurred.
We look forward to welcoming you to our hotel once more and to keep deserving your preference.
My warmest regards

Mimmo Ferrante
Executive Assistant Manager
Grand Hotel et Des Palmes
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
norway
Top Contributor
65 reviews 65 reviews
16 hotel reviews
Reviews in 18 cities Reviews in 18 cities
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed July 4, 2014

This hotel had a great location. It was a bit outside most of the noise, but still Close to great Places to eat and drink.
The rooms were big, clean and the service was great.
There are many good restaurant nearby, an I have to mention "Casablanca" - a bar/pub/eatery that became Our favorite Place because of the service and beer-selection!

By the way, be careful where you go in Palermo! We went by mistake a bit of track from the marked, and ended up in an area who did not feel safe. We were followed by 2 Young men, and if we hadn't walked fast towards a main street, we probably would have been mugged..
Palermo is not the safest Place, I would never have gone here on a girl trip for ex!

Other than that, Palermo is a city With lots to See, and I would definitely stay at Grand hotel et des palmes again!

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carola_Caruso, Responsabile relazioni con la clientela at Grand Hotel et Des Palmes, responded to this review, July 7, 2014
Dear Guest,

First of all we would like to truly thank you for the beautiful words you wrote about your last stay at our Hotel.

Nothing gives us more pleasure than to hear that we have fully met your expectations. As you have seen, the Grand Hotel Des Palmes, is characterized by its great location. From the hotel, in fact, you can easily reach the heart of the city, rich in monuments and great restaurants.
In addition, we are very pleased to hear that you enjoyed your spacious rooms and we thank you very much for your generous comment concerning tha quality of our service.

We look forward to welcoming you once more and to keep deserving your preference.

Best regards,

Carola Caruso
Personal Assistant to Mr. Vito Giglio - General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Banbury, United Kingdom
Top Contributor
64 reviews 64 reviews
12 hotel reviews
Reviews in 17 cities Reviews in 17 cities
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed June 23, 2014

The room was well equipped and comfortable with plenty of space and a high ceiling and indeed the entire hotel is spacious. The downside is that the space is so large that a great deal of the public areas can seen quite bare which emphasises the fact that this once respendent building must have seemed absolutely palatial in its heyday. The breakfasts were large and varied but from day to day there were different problems: no teaspoons one day, too few cups the next. The service was good however and the staff were extremely helpful and coped very efficiently with our large group's arrival.

  • Stayed May 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carola_Caruso, Responsabile relazioni con la clientela at Grand Hotel et Des Palmes, responded to this review, June 26, 2014
Dear Guest,


We received your review and we thank you very much for your time dedicated to write your impressions. The opinions of our guests are very important for us, both to be able to grow and as exhortation to improve our services.

We are so pleased that you were satisfied with the room size and that it was very comfortable.
With regard to the breakfast service we apologize for the inconveniences occurred and we would like to let you know that your evaluation will certainly be taken into consideration in order to ensure a better service. In addition, we thank you very much for your kind words about our Staff.


We look forward to welcoming you once again in our Hotel.


Best regards,

Carola Caruso
Personal Assistant to Mr Vito Giglio - General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Hotel et Des Palmes

Address: Via Roma 398, 90139 Palermo, Sicily, Italy
Location: Italy > Sicily > Province of Palermo > Palermo
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#8 Family Hotel in Palermo
#17 Business Hotel in Palermo
#20 Luxury Hotel in Palermo
#22 Romantic Hotel in Palermo
Price Range (Based on Average Rates): $
Hotel Class:4 star — Grand Hotel et Des Palmes 4*
Number of rooms: 177
Official Description (provided by the hotel):
LOCATED IN THE HISTORICAL CENTRE OF PALERMO, SICILYFounded in 1874 and renovated in 1907 by one of the great masters of the Art Nouveau Style, Ernesto Basile, the exquisite Grand Hotel Et Des Palmes hotel exudes historical charm. Grand decor of marble floors and antiques combine nicely with very latest technology to make your stay a memorable one. The recently restored restaurant, bar and banquet room can host all your personal and professional events in great style turning them into unforgettable moments. ... more   less 
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Also Known As:
Grand Hotel Palermo
Grand Hotel Et Des Palmes Palermo, Sicily

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