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“Great Central Location - Lovely Room - Bit Noisy” 3 of 5 stars
Review of Grand Hotel et Des Palmes

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Grand Hotel et Des Palmes
4.0 of 5 Hotel   |   Via Roma 398, 90139 Palermo, Sicily, Italy   |  
Hotel amenities
Ranked #25 of 98 Hotels in Palermo
London
Top Contributor
152 reviews 152 reviews
23 hotel reviews
Reviews in 40 cities Reviews in 40 cities
90 helpful votes 90 helpful votes
“Great Central Location - Lovely Room - Bit Noisy”
3 of 5 stars Reviewed April 15, 2014

This hotel is perfectly located for exploring Palmero. The rooms are spacious, comfortable with large bathrooms. We found the staff very helpful.

Two negative points, there was noise from a central air conditioning duct (or generator), while the room a/c was switched off hotel wide, making the room in April a tad on the hot side.

And on arrival we were informed that there is a Euro 21.00 charge for car parking when we thought we had paid in full in the UK. Not a good surprise.

Room Tip: Ask for a quiet room away from the main road (Via Roma) and not near the external a/c ducts. This s...
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  • Stayed April 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mimmo F, Direttore at Grand Hotel et Des Palmes, responded to this review, April 17, 2014
Dear Guest
thank you for your comments.
I hope to meet you in the future in Grand Hotel et Des Palmes.
Yours faithfully

Mimmo Ferrante
Executive Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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702 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (53)
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Heidelberg
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed April 15, 2014

Our stay at the not-so Grand Hotel et Des Palmes was a very disappointing ending to our Sicilian vacation. The hotel's history is remarkable, and the rooms were spacious, but the problems far outweighed these positives. The entire hotel has a pall over it, a dreariness produced by a lack of staff, a lack of cheerfulness, and a descent into disrepair and drabness. The carpets in our rooms were stained, and toiletry items were not replaced during our stay. There's a large sign above the bar that reads "Concierge," but there was no concierge during our three days at the hotel. The restaurant was closed for lunch and dinner on our first day (I think they opened for dinner on subsequent nights). One always felt that one was bothering the staff at the front desk or in the breakfast room. Do not be misled by the mixed nature of the reviews. Find a better option.
Now, the two absolute deal-breakers. Our hotel rooms were steaming, and there was no air-conditioning (not turned on until May). Finally, on our last night a large contingent of high-school students kept us awake for hours despite a call down to the front desk (which I made from my cell phone because the phone in the room didn't work properly).

Room Tip: Avoid at all costs.
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  • Stayed April 2014, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mimmo F, Direttore at Grand Hotel et Des Palmes, responded to this review, April 17, 2014
Dear Guest,

we received your comments and we thank you very much for your time dedicated to write your impressions, which are basic for us to be able to grow and as exhortation to do our best.
Moreover, we thank you for having chosen our hotel for your recent stay in Palermo.
We are very sorry to know we haven’t satisfied your expectations.
In addition, we thank you for your criticisms and we would like to let you know that we are working to set them right as soon as possible, even if they do not exclusively depend on us.
We look forward to welcoming you to our hotel once more and to keep deserving your preference.


Best Regards

Mimmo Ferrante
Executive Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver, Canada
Top Contributor
81 reviews 81 reviews
16 hotel reviews
Reviews in 21 cities Reviews in 21 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed April 15, 2014

We had a lovely time in Palermo, this hotel was incredibly comfortable, breakfast was amazing they had a marvelous buffet with orange juice to die for. The staff was really friendly but not many speak english. I will definitely go back to this hotel, the room was clean and comfortable and the price was good.

  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mimmo F, Direttore at Grand Hotel et Des Palmes, responded to this review, April 17, 2014
Dear Guest,

we received your comments and we thank you very much for your time dedicated to write your impressions, which are basic for us, both to be able to grow and as exhortation to do our best and celebrate our successes.
Moreover, we thank you for having chosen our hotel for your recent stay in Palermo.
We are very happy to have satisfied your expectations and to have left a good memory of your experience with us.
We look forward to welcoming you to our hotel once more and to keep deserving your preference.


Best Regards

Mimmo Ferrante
Executive Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
29 reviews 29 reviews
5 hotel reviews
Reviews in 14 cities Reviews in 14 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed April 5, 2014

We enjoyed our stay in this grand building. It was originally a country mansion for an english gentleman but later became a wonderful hotel through whose portals all sorts of world characters from churchmen, politicians and artists through to gangster molls have passed. But the principal former resident, still honoured throughout the hotel, was Richard Wagner who wrote most of the opera Parsifal there.

Very accommodating reception, comfortable rooms and generous breakfasts in a marvellous dining room contribute to the enjoyment of the stay here. Some of the furniture and decoration may be a bit tired but it doesn't impact on the general sense of grandeur. The location is within easy walking of most of the sights and shopping areas in Palermo. There are some good restaurants nearby. We felt very safe throughout our Palermo break, and the whole visit was satisfyingly memorable on many levels. Warmly recommended.

Room Tip: Keeping the air-conditioning on all night may lead to the unnerving sound of water rushing around th...
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  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mimmo F, Direttore at Grand Hotel et Des Palmes, responded to this review, April 7, 2014
Dear Guest,

we received Your comments and we thank You very much for takeYour time to write your impressions, which are basic for us, both to be able to grow and as exhortation to do our best and celebrate our successes.
Moreover, we thank you for having chosen our hotel for your recent stay in Palermo.
We are very happy to have satisfied your expectations and to have left a good memory of your experience with us.
We look forward to welcoming you to our hotel once more and to keep deserving your preference.

Best Regards

Mimmo Ferrante
Executive Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Westhampton, Massachusetts
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 4, 2014

This elegant, classic Sicilian hotel should not be missed. Your stay will be unforgettable. Like returning to the gilded age of the Teatro Massimo and the palazzos of Il Leopardo. Surprisingly affordable.

Room Tip: Stunning views from rooftop.
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  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mimmo F, Direttore at Grand Hotel et Des Palmes, responded to this review, April 4, 2014
Dear Guest,

we received your comments and we thank you very much for your time dedicated to write your impressions, which are basic for us, both to be able to grow and as exhortation to do our best and celebrate our successes.
Moreover, we thank you for having chosen our hotel for your recent stay in Palermo.
We are very happy to have satisfied your expectations and to have left a good memory of your experience with us.
We look forward to welcoming you to our hotel once more and to keep deserving your preference.
Yours Sincerely

Mimmo Ferrante
Executive Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edwards, Colorado
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed March 15, 2014

Hotel is old but beautiful. Good location. Limited services. As always in Italy you must be very very careful. Leave all valuables behind and take only the necessary items ! Hire a guide for an enriched experience.

Room Tip: Choose rooms as close to stairs as possible
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  • Stayed February 2014, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mimmo F, Direttore at Grand Hotel et Des Palmes, responded to this review, March 24, 2014
Dear Guest
first of all we wish to thank You for taking the time to write Your comments about our Hotel.
The hotel is really a little slightly decrepit and tattered environment, but in the same time full of history.
We look forward to welcoming you to our hotel once more time and to keep deserving your preference.

Mimmo Ferrante
Executive Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 4, 2014

the hotel is in a great location, the rooms are roomy and more than adequate, it has a certain old world charm. great breakfast, nice staff. all in, good bang for the buck. very easy walk to all the historical city center monuments and points of interest.

  • Stayed February 2014, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mimmo F, Responsabile reception at Grand Hotel et Des Palmes, responded to this review, March 7, 2014
Dear Guest
Thank you for taking the time to write Your comments about our hotel. We are happy to hear that was a positive experience and that we satisfied Your expectations
We very much hope to have the opportunity to welcome you back to the Grand Hotel des Palmes.
Kind Regards

Mimmo Ferrante
Executive Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Hotel et Des Palmes

Address: Via Roma 398, 90139 Palermo, Sicily, Italy
Location: Italy > Sicily > Province of Palermo > Palermo
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#16 Family Hotel in Palermo
#19 Business Hotel in Palermo
#19 Luxury Hotel in Palermo
#22 Romantic Hotel in Palermo
Price Range (Based on Average Rates): $
Hotel Class:4 star — Grand Hotel et Des Palmes 4*
Number of rooms: 177
Official Description (provided by the hotel):
LOCATED IN THE HISTORICAL CENTRE OF PALERMO, SICILYFounded in 1874 and renovated in 1907 by one of the great masters of the Art Nouveau Style, Ernesto Basile, the exquisite Grand Hotel Et Des Palmes hotel exudes historical charm. Grand decor of marble floors and antiques combine nicely with very latest technology to make your stay a memorable one. The recently restored restaurant, bar and banquet room can host all your personal and professional events in great style turning them into unforgettable moments. ... more   less 
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Also Known As:
Grand Hotel Palermo
Grand Hotel Et Des Palmes Palermo, Sicily

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