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“very good - but some problems ...” 4 of 5 stars
Review of Hotel Palazzo Sitano

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Hotel Palazzo Sitano
4.0 of 5 Hotel   |   Via Vittorio Emanuele, 114, IT-90133 Palermo, Sicily, Italy   |  
Hotel amenities
Ranked #28 of 98 Hotels in Palermo
Bristol
Level Contributor
34 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
“very good - but some problems ...”
4 of 5 stars Reviewed February 21, 2013

50 year old professional couple, stayed mid Feb 2013 for 3 nights. positive aspects of the hotel: (1) within walking distance of the airport bus and main train station as well as many of the main sights (2) clean, modern comfortable rooms, good mattresses, fairly soundproof windows [our room was 2nd floor - ear plugs still advisable!] (3) stylish hotel interior design (4) good safe in the room ; negative aspects: (1) reception staff is not well informed / not really helpful, there is no information about Palermo sights in the room, there are no tea making facilities in the room (2) breakfast room is uncomfortable due to exceedingly cold drafts (we complained repeatedly, but the problem persisted) (3) coffee machine at breakfast produces awful canteen quality coffee - one has to specifically ask staff to get a proper coffee from the bar area (4) on checkout multiple items from the mini-bar were added to my bill - even though nothing was ever taken/consumed - I had to vehemently protest for the charges to be dropped with no apology forthcoming (5) no CNN or BBC World Service on TV - only (mostly rubbish) Italian stations ... (6) free WIFI only in the reception area, in the room there is a ridiculous € 15/day charge Nevertheless, on balance, I would recommend this hotel and stay here again

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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823 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (61)
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English first
San Francisco, California
Level Contributor
90 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed February 11, 2013

The hotel is very clean and in a very good place near everything ,it means near all historical and shopping area.the hotel personel are o.k but Valentina is very nice and realy helpfull and try to do her best.Hotel breakfast is very good with different varaiety.

  • Stayed February 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Paris
Level Contributor
51 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 128 helpful votes
4 of 5 stars Reviewed January 29, 2013 via mobile

The plus :
Excellent location, in the historical center. From the airport, we took the bus and then walked 15 minutes
An old palace, beautifully renovated
Large room, large modern bathroom
Good breakfast
Reception people nice and helpfull

Some incovenients:
Dark room, insufficiently lighted
Very noisy on saturday and sunday night : heavy music coming from bars (bring your earplugs)
Internet usage charged to customers : 15 euros a full day or 6 euros 2 hours. In addition we couldn't connect more than one smartphone to the internet.





Stayed January 2013, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Catania, Italy
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed January 19, 2013

we are there last night , we found this hotel and walk in there ask about room we can stay at that night . staffs are very helpfull and nice. also nice room and it's ok places. also great location in city in palermo. but wireless is charged kinder high. but we was happy to stayed there. also breackfarst is very nice menu and time.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
McLean Virginia
Level Contributor
69 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 96 helpful votes
4 of 5 stars Reviewed January 4, 2013

We stayed here in September. we picked the hotel based on Tripadvisor and were not disappointed. It is a wonderful location, was a nice walk back from the Opera and a great spot to begin a tour of ancient Palermo. Our guide, and Vincenzo from Tradizione Turismo, walked us around Palermo through the back streets to many of the highlights of the city.

Across from the entrance to the hotel is an alleyway that is empty during the day and rocks with people into the night. We came back from the Opera, finds seats in a bar that was no longer serving food butt the okayed getting pizza from three doors down and bringing it in.

The rooms at Palazzo Sitano are good sized, kept neat and clear and they are quiet both internally and to the outside. They have a bar with snacks and give pretty good directions. They do charge for internet access, which is stupid in this day and age, but that is a relatively small pain.

There is a larger pain in that they seem to have a large number of groups passing through and seem to be understaffed at the front desk when that occurs. The large groups tend to be locust like at breakfast but the hotel has to make a buck.

All in all, I would happily return to this hotel and still whine about the internet.

  • Stayed September 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
86 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
3 of 5 stars Reviewed January 3, 2013

This hotel is well situated in the old town down Via Vittorio Emanuele, one of the main north-south streets. The staff were friendly and accomodating and the room/bathroom were very clean and a good size. About 15 minutes walk to the railway station.

  • Stayed October 2012, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Derby
Level Contributor
30 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed January 2, 2013

I agree with some of the negative comments but ... I stayed for 4 nights from 14th Dec. Very central. Room lovely (soaps etc not renewed once used, though and cleaner came in even though I'd put a 'do not disturb' notice up.) I agree about telly being limited. You had to go down to the desk for 'permissions'. Breakfast fine but that coffee machine - NO NO NO!!! One of the breakfast managers quite surly, it has to be said. I found ants in the breakfast bar but they were cleared away very quickly. PCs on ground floor not all working. Bedroom warm enough, I felt. Spa area a nice touch. Could do with serving dinner at night. I get the feeling the recession has affected them and they are letting things slide a bit ...

Room Tip: Ask for one at the back - quieter!!! But then you have the noisy residents sometimes!!!
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  • Stayed December 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Palazzo Sitano

Address: Via Vittorio Emanuele, 114, IT-90133 Palermo, Sicily, Italy
Location: Italy > Sicily > Province of Palermo > Palermo
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#4 Spa Hotel in Palermo
#9 Business Hotel in Palermo
#21 Luxury Hotel in Palermo
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hotel Palazzo Sitano 4*
Number of rooms: 86
Official Description (provided by the hotel):
The Hotel Palazzo Sitano is located in a fully renovated “palazzo” from the 18th century.The former convent skillfully combines traditional architecture with modern interior design in a light, airy, friendly way.The hotel’s common areas include a gorgeous arcade hall where breakfast is served, a modern bar with comfy lounge furniture, a cushy library with business stations and a small wellness area.Its 86 rooms and suites with modern amenities and comfortable beds feature mainly clear, sleek lines mixed with small playful details.The hotel is located in the heart of Palermo’s old town near the historical harbor, it is fully air conditioned and it offers a conference room equipped with modern technology. ... more   less 
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Also Known As:
Hotel Palazzo Sitano Palermo, Sicily

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